Holiday Autos do not give you the name of the rental company until you have booked. At Gatwick they use Easirent who are not even based at the Airport. We waited for over 1h20 minutes whilst Easirent kept saying that their driver was just about to arrive. The driver was then supposed to take us to the car.
In the end we gave up and hired directly with Hertz which cost us loads because we were last minute. Holiday Autos have just refunded the original rental cost and paid for my 10 wasted phone calls to Easirent. I am out of pocket for about £250 because of this.
I would never use Holiday Autos again.
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