Very difficult to find their cabin which was outside the airport and up lots of steps Arrived late at night to find no one in the office, after looking around the lady did come and take our details. The phone rang so she decided that the customer on the phone was more important than the one standing in front of her. My wife was ready for pulling the plug out of the phone. The receptionist then pointed us to some car seats for our granddaughter which we had to carry to the car. She did not fix it for us or even explain how it should be fitted. The car was not up to scratch either - bits of plastic missing, boot difficult to close I would NOT recommend hire a car from this company if you are going to Crete
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