Holidayextras reviews

Holidayextras reviews

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8.2
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Do NOT use this company -- their website is designed to MISLEAD and cost you.

First page of the website -- click the date you want to check in.
Next, the site 'searches' and comes up with many hotels to choose from.
Select a hotel. The results come up -- but if you read the tiny, pale grey print, the date of check-in is the day BEFORE the day you want. The Book Now button sends you to a page that takes your credit card information, but doesn't confirm the booking information. It's not until you get the confirmation email that you learn you've booked and paid for the wrong night.
As someone else noted, it's a very sneaky website.
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Messed up my booking and cost me £15 !!!!!!!

I booked with this company a hotel and parking. Received an email confirming things which I printed off. Then a week before I checked the paper work and realised it had not dates on it.

Call the hotel and they have no booking. Speak to Holiday Extras and it seems they have the wrong date and a time checking in at 12.30am. (I wanted to book in at 8pm 4.5 hours before.

They say it was my fault as I booked online.

Had they sent me a confirmation of the dates in an email I could have picked up on this error, but they had not.

Due to all this, I have cancelled. This has now cost me £15. I have used them a few times in the past, but will no longer do so.
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Great price wouldn't use again

Used Luton Airport on site long term parking for one week Sat 4th May to Sat 11 May 2013, great price £25.00. Now I know why it was such a low price. Collected our car at around 12midnight it was raining, the wipers were making a strange sound. On inspection the next day the car was covered in a sticky residue, barely visiable to the naked eye. It has taken my partner all weekend to clean it off. Not good won't use again.
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sneaky untrustworthy website.

I was looking to book airport parking and simply used google to find a company. holidayextras came up to the top, so I clicked to them.

I made my order through to the end and was stung by a debit card fee. How Ryanair I thought, but paid it.

Only after I got my receipt did I discover that they has also thrown in a 99p charge for posting me out a receipt I didn't ask for.

This really annoyed me so I cancelled. If a company has such a sneaky website designed to trick you out of your money with extras you don't need, I simply cant trust them to deliver on anything properly, so I cancelled.

Wont be using them again.
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GREAT SERVICE

I have used Holiday Extras a few times now and always had good service. This time I received an email offering 10% off but accidentally booked the wrong date for my pre-flight hotel stay! However, an extremely pleasant and helpful young lady sorted it out for me.
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Unresponsive to emails and wrong booking

I made a booking for an executive lounge at Manchester airport, on arriving the booking was made in the wrong terminal. I called them and they said there was nothing they could do but if I emailed them once I was back from my holiday I would get a refund. 2 emails and a week later I've still not had a reply, I tried calling and the agent seemed unable to hear me (my phone is working fine) and then hung up and whenever I try to call back I get a message saying all their operators are on calls and I should call back later with the call then terminated.

Thanks god I paid on credit card so I can take up the dispute with them.

I would avoid like this company like the plague, they don't seem to care about customer service at all - any company that did would have issued a refund immediately.
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Review by confirmed purchaser

Basic but acceptable

The airport hotel was clinically basic, with no food or drink available other than a drinks machine. However it was very quiet and was convenient for Heathrow.
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Review by confirmed purchaser

FOUND HOTEL NEAR BRISTOL AIRPORT EASILY

FOUND REASONABLY PRICED HOTEL WITH PARKING NR BRISTOL AIRPORT AT HOLIDAY EXTRAS. ALWAYS FOUND THEM TO BE RELIABLE AND HOTEL DESCRIPTIONS TRUE.
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Review by confirmed purchaser

very good value for the money

This is the 3rd time we have used this hotel before our flight and as always the staff and service were very good. I do however have one problem with the holiday extras website. When first booking the hotel room we were offered a pre-booking for a taxi to and from the airport at a rate of £11 per trip, however when attempting to book this we found that this was "unavailabe". The hotel was unable to tell us why although did offer a service through themselves at a slightly higher rate. So my suggestion would be not to offer a service that you are unable to fulfill.
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Review by confirmed purchaser

Parking made easy and effortless!

This is the most convenient way to organise your Airport Holiday Parking.
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Review by confirmed purchaser

Easy to use and great price

Used Holiday Extras to book our holiday car parking. Effortless and cheaper than going through the airport parking directly. Have used this facility a number of times now and would recommend to anyone.
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Review by confirmed purchaser

first star holiday

the holiday was fab there was two down sides one was the smoking we liked the bar by the casino but smokers were allowed to smoke in the bar area where the main body were.
the other down was 2nd sitting was to late 9.30pm and we missed a lot of the entertainment it was gone 11pm before we had finished our meal
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Review by confirmed purchaser

AWESOME SERVICE & RELIABILITY

absolutely no hassle, straight in, secure and cheap for great peace of mind.
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Review by confirmed purchaser

Poor service, made up for by free dinner, B&B

Redwood Hotel Bristol. On return from Holiday, foung that the Taxi transfer hadn't been booked. Had to wait at Taxi Office until cue of people waiting (50+ people) had cleared, before they called the Hotel. At first the Hotel couldn't confirm my booking. Eventually arrived at Hotel and given room key. Room had no lights working in bed room. Receptionist visited and checked fuses, then left to contact Supervisor. Supervisor then rechecked fuses and after I requested to move to another room, collected new keycard from reception. After arriving at Bristol airport at 00:10 eventually got to bed at 02:20..Woken at 08:10 by maid entering room.
Complained to Duty Manager who said that he would refund my fee. After not hearing from him for 2 weeks, and then chasing it up for another 2 weeks was eventually offered a complementary Dinner, B & B
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Review by confirmed purchaser

Good service, terrible hotel.

We booked a park and fly deal. The carpark was good, sensible directions provided and felt secure. Timely bus to the airport. The hotel (Travelodge Glasgow Airport) was horrendous. Very difficult to find from instructions, map was not detailed enough and satnav couldnt find it.
There were only two members of staff working, so they had to cover check in/bar/food. We tried to order food and neither first choice was available, I then chose something else and the accomanyment was not provided (lasagne with dough balls) and no appology given.
No soap in public toilets and not replaced when I told them.
Incredibly uncomfortable bed with terrestrial TV.
I would use the company and car-park again but NEVER that hotel.
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Review by confirmed purchaser

Good Value - - - Good Service

Excellent value, recommend anybody going away for a holiday to try it out. It makes your holiday start earlier.
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Review by confirmed purchaser

My thoughts about Holiday Extras

I have used Holiday Extras on several occasions for car parking, airport lounges and airport hotels, I find the website easy to use and have never experienced any problems or issues.
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As described, easy process.Airparks LGW

Ok even with a satnav off the M23 it's a bit hard to find when at a junction you're told you've arrived but a quick glance to the left finds Airparks, perhaps they could put a sign before the junction advising a left turn! The whole process from booking in, when we boarded a bus immediately to the return when we had a 10 minute wait, went like clockwork. Returning the car was easy to find and the staff were courteous and happy. Will definitely use again and recommend anyone to Airparks
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Review by confirmed purchaser

TROUBLE FREE AS USUAL

Always best value for money.
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Review by confirmed purchaser

So Easy!

Cannot fault using this method of arriving and parking at Heathrow, its especially great on the return leg of your journey to have your car just waiting a few metres away from arrivals... no waiting or buses to contend with etc... great service - many thanks all :)

Holiday Extras Details

About this company

www.holidayextras.co.uk established in 1983, is the UK market leader in pre-booked UK airport hotels and parking. Holiday Extras prides itself on providing the best products, the best service and above all, great low prices.

Visit Holidayextras

Contact information

Call us on: 0800 093 5478
We live here: Ashford Road, Newingreen, Kent, UK
CT21 4JF Hythe
United Kingdom

Category

Holidayextras is ranked 20 out of 36 in the category Airport Parking

Holidayextras is ranked 14 out of 49 in the category

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