Fine when booking. Inconsiderate and poor customer service when problems arise with flight cancellations.
Review by confirmed purchaser
I paid over £5000.00 for my honeymoon, just 6 months before we're due to fly, our return flight from gatwick was cancelled. Received an email from holidaysplease advising we need to get into a taxi from gatwick after a 10 hour flight and travel to heathrow airport which takes over an hour (cost covered) then wait in the airport for a few hours for the next flight to Manchester. Over lengthy discussions about how this has caused us inconvenience and trying to figure out an alternative to getting home straight away, we were backed into a corner to agree to the changes or they would cancel our honeymoon altogether. I asked for any sort of compensation as a gesture of goodwill even just a free upgrade on one of the flights or a little discount off the holiday for the inconvienence, but it was just a straight 'no' and the dreaded 'put it in writing to complain' Sorely disapointed. A small gesture would have made us feel better, but they are more bothered about their own pockets.