Reply from Homcom | Online Store
[REPLY]
- Reviews (84)
-
- Stephen Bramley
- Merthyr Tydfil, GB
- 1 Review
Got there in the end
Ordered item on line,but when i checked my order it said no orders placed,which then i couldnt track item for delivery.
Tried to phone them for two days and they line was dead,sent an e mail which took 24hrs to reply so by now i was 3 days down the line without any idea where my item was then on the 4th day i had a confermation e mail to say my item was sent next day delivery,so all in all realy bad customer service but got my item on time,would i buy again from them yes but i will use the E Bay shop as you can get in contact with them if any problems unlike the Homcom website
-
- Ian James-Darby Fisher
- Merthyr Tydfil, GB
- 1 Review
worst experience I have ever had, I actually cannot believe this company is allowed to trade
Apparently the product we ordered comes in three boxes. I found this out after calling the day they delivered one box. I was told the remaining boxes would be delivered the next day....and the day after that.....and the day after that. We were then left over bank holiday weekend with one third of the product we ordered sitting in the hall, a ridiculous phone bill and no clue as to what is happening as Homcom have failed to call us back....several times.....even after explaining advisors had previously let us down. Homcom have had our money for some time now. We have been told that the product we ordered is out of stock, we have been told that the rest of the product is ready to be delivered and we have been told that they tried to deliver it but they were told that they couldn't deliver it all as it was too large. No one has a clue what is going on and after another week of premium phone calls and more advisors not getting back to us, we have given up. I will be phoning the police and relevant bodies (trading standards) first thing in the morning. Even if they had delivered the product it is ridiculous that the boxes have been split up (something one advisor told me happens frequently) because the last thing we would need is to begin assembling the parts after weeks of waiting to find that we have two or three of the same boxes....in other words the wrong parts! Please listen to the feedback on this site....we wish we had.
- Cladwell
- exeter, GB
- 5 Reviews
- Jenny
- 2 Reviews
Top notch!
I bought a portable massage table and am really pleased with it. Quick delivery, great quality, excellent value for money. Will definitely use them again.
-
- Pawel Skalka
- Cardiff, GB
- 2 Reviews
motrcycle top box
i have ordered a top box (44 liters) and i look decent. I haven't ridden with it yet, but it look promising. Very quick dispatch and hustle free.
-
- Kirsty Cherrie
- Gravesend, GB
- 1 Review
Quality service!
I bought a recliner chair, it's a good quality chair, good support but soft enough to be comfortable with a smooth reclining action.
The delivery was quick and on time.
The perfect purchase, i couldn't recommend them more highly.
-
- Doreen Hardie
- 1 Review
super service quality goods, will use this company again
excellent service, the phone operators, were really good, and understood the problem right away, a replacement was sent within two days, would not hesitate to recommend the company to anyone
-
- Susan Gray
- Ilkley, GB
- 1 Review
Still waiting for my Screws!
Ordered a static bike to rehabilitate after a nasty injury. Bike came quite quickly but with the 2 essential holding screws missing. After 4 contacts I have been promised the replacements ...... a month later and still waiting......
- Terry Wetherfield
- 1 Review
Decent product... excellent delivery
I wanted an indoor cycle trainer at a cheap price and decided to buy a HOMCOM trainer from MH Star Ltd.
When I ordered on line I was pleased to see that the company was offering a 10% discount for January sales.
I ordered the trainer on Wednesday evening, the company despatched on Thursday, on Friday morning I got an email notifying that the item would be with me between 11 and 12am and it was delivered at 11.30am. Excellent service.
The trainer appears to be well made and is working OK. The only doubt I have is about the long term durability of the cups which clamp onto my bike's rear wheel spindle. The description of the trainer claims that it suits bolt on wheels, but the plastic securing cups are obviously designed to fit conical headed nuts rather than the standard hex headed nuts fitted to most bikes including mine. I think that I shall have to try to obtain some suitable conical nuts otherwise the plastic lined fittings are going to quickly wear with frequent use. Otherwise: decent product . . . excellent delivery.
-
- Jane Light
- Waltham Cross, GB
- 1 Review
very good value and quick delivery
I was very impressed with both the price of the puppy pen and the speed with which it was delivered.It was great to be emailed and text the exact time that it would be delivered as well, no waiting in all day as is usual with most companies. I would definitely use again !
- Miss Nickie Illingworth
- 9 Reviews
-
- Mike Nicholson
- Nuneaton, GB
- 1 Review
good value and quick delivery.
Very easy to order through the website. got 10% off my first order too!
Can only pay with Paypal, though. :(
A-board came quickly and well packed.
-
- Amanda Apps
- Hursley, US
- 2 Reviews
Prompt and perfect!
I ordered the portable massage couch - it arrived very promptly, is strong and sturdy and so much lighter than my old one! Wonderful - thanks x
-
- Agnieszka Ostachowska
- London, GB
- 2 Reviews
Value for money - Recommended!
Looking for a sofa bed I came across homcom. I didn't think it twice after seeing their sofas on sale. Bought one which arrived 2 days after in perfect conditions via courier. So far so good. I recommend this company to anyone
- charles
- huntingdon, GB
- 1 Review
I phoned on friday
when itryed to ues the heater it did not work so i phoned the at customer servicers an have arranged for a replacement witch should arrive some time this week.thanks c.brame
-
- Linda Lolly Mctaggart
- 1 Review
exceptional
You really exceeded all my expectations with fast delivery & great aftercare.the buggy is lifeline for my little dog who can no longer walk to far at 13 and with bad joints.when i came acrosd this buggy i was totally amazed & so greatful as it was inexpensive.i want to say thank you from amber & me as she now has decent quality of life.
- Alex Buist
- 1 Review
ooooh you're quick.
I ordered my product on a Wednesday and two days later it arrived. Great product and fantastic response and delivery. Would certainly use this company again and would recommend them to anyone. Terrific.
-
- Lucy Elizabeth Maddison
- Cullercoats, US
- 2 Reviews
Speedy service, great price on item purchased.
Fantastic, speedy service. Ordered my delivery wednesday pm and arrived FREE delivery friday morning!
- Christine Wheeler
- Kent, GB
- 3 Reviews
Travel Cot
Excellent service and very rapid delivery. The cot was as described and extremely good value, would certainly recommend.
-
- Gill Mcloughlin
- 2 Reviews
ordered sunday afternoon and it arrived tuesday afternoon --so fast
good value for money. had an email on the monday saying it would be delivered tuesday morning between 11.30 and 12.30. it came at 11. 30. via tnt, royal mail take note will use again.
-
- Graeme Alexander Dixon
- Newcastle upon Tyne, GB
- 1 Review
POP UP GAZEBO 3M X 2M
Was more than happy when it came expecially within 2 working days the Gazebo is very strong and study especially the price was fantastic, I would recommend this company and their product to all my friends and family 10 out of 10
- Ruben Villanueva
- London, GB
- 2 Reviews
Very happy with the service
I recently bought a fantastic massage table from this website. The product arrived by courier 2 days after placing the order in pristine conditions. So far so good, table looks resistant and quality for the price.
-
- Susan Douglass
- Hatfield Broad Oak, GB
- 1 Review
Bargain
Very good selection of beekeeping equipment, can be difficult to find things usually and the prices are very reasonable.
Quick well packaged delivery.
- Derek
- 3 Reviews
Caution was unfounded
As with any site that you find which appears to be reasonably priced one fears inferior quality, over hyped products,etc. Two purchases of dog grooming products, process was dealt with quickly, very good prices, delivery was efficient, quick and included in price, and lastly the goods met expectations upon arrival. Obviously will only know about durability with the passing of time however they look and feel like they will last. Interesting site generally....not many sites have lots of bee keeping kit + other interesting off the track products.... all in all impressed and would recommend a visit.
- Ruffus Saengwong
- London, GB
- 3 Reviews
Excellent Value for Money
I recently bought a rattan furniture set which was the best deal that found online. The item arrived by courier 2 days after. Took me a while to assemble it but now it all looks great. I'd recommend this company to my friends.
-
- Sandra Ford
- Leicester, GB
- 1 Review
pop up gazebo
I ordered a 3x6 pop up gazebo, when it arrived it wasnt a pop up but one that you had to put all the poles together, this gazebo is ok but not what I ordered and over priced for a gazebo like this, I paid £94, can get one similar for around £70. I informed homcom and they eventuallly got back to me by email. They sent out a new gazebo and wanted to ppick the one up that I received but it was to late I had already used the original gazebo for my sons 21st birthday, to slow in sorting the problem out, won't be using again.
-
- Joan Darbyshire
- Warrington, GB
- 1 Review
wonderful company, positive experience
I bought the rattan garden furniture and was delighted with the service, the product and the delivery.
I rang with them to ask some questions, and they called me back with answers as promised, and were very personable.
I have nothing but praise for them
-
- Maja Wis
- London, GB
- 1 Review
never again
Ordered a motorcycle topbox - arrived without keys. when I called them, homcom sent a replacement, which had a broken lock and then another one with a broken lock again. when I asked for a refund, the customer service rep asked for photos (or a top box that cannot be opened?!) - I give up. not buying from them again.
- Nicholas (Maidstone Kent)
- 2 Reviews
3 in 1 Steam Mop
Order despatched & received promptly. Measuring cup cracked & replaced after contacting Customer Service.
-
- Karen Moss
- 1 Review
Quick delivery
Following her surgery I needed a dog pram to help my dog get around. Homcom wasn`t the cheapest, but it was the second cheapest. Purchasing the pram was easy and the pram was delivered very quickly, although it was scuffed on the frame work. However, I needed the use of the pram , so I have kept it. I`m sure it would have been quickly replaced if I`d sent it back. I hadn`t heard of Homcom before and it wasn`t easily found through a search engine via "dog pram" but I did come across it and I`m glad I did. I will be checking out Homcom again.
-
- Lyn Dobson
- Luton, GB
- 1 Review
Excellent Customer Service
After placing my order I realised I need to make a change. I contacted the customer service desk and found the lady I spoke to very friendly and helpful. She sorted out my problem easily.
The delivery arrived promptly and the item I ordered was exactly as described.
Excellent value too!
Thank you Homcom
- Nathan
- Derbyshire, GB
- 1 Review
Rattan Garden furniture
I purchased the 6 piece rattan garden furniture last week whilst it was still on offer and I have to say, even at the new price it's still a bargain given what you'd pay in your local garden centre.
I spent weeks looking at sets locally; being put off by £900+ prices and in the end decided that, at less than £400, I realise I'll be getting what I paid for and not to worry if the furniture turned out to be less impressive than that which I'd already seen. In my mind it was a case of believing that the prices at garden centres were nothing more than massively over inflated and simply not being willing to pay such a huge mark-up. Homecom came up on my searches for some weeks but because I'd never heard of them I discounted them several times. The price always looked attractive but there was still that nagging doubt in my mind. In the end I decided to bite the bullet and give them a shot. Glad I did!
So with my expectations set I duely ordered and having read a few of the reviews wondered if the goods would a) turn up, b) come within a reasonable time and c) live up to my newly lowered expectations. At this point I must offer my sincere appologies to Homcom. Having worked in ecommerce for over a decade I normally pride myself at being able to spot a troubled transaction before it starts (thankfully I chose to avoid Paypal and all the trouble and delay they introduce) but in this instance I couldn't have been more wrong. I ordered late on Tuesday and the goods were delivered, exactly as described, on the Thursday. I even called on the Wednesday for the tracking details of my order (as I know TNT in my area can be a little hit and miss). The call was answered within 3 rings and the lady on the phone handled my request efficiently and politely.
The set itself comes packed in three large boxes, One containing the ottoman and table, the other two containing a chair and corner chair each. Everything was packed well and the instructions, while a little sparce on wording, were very simple to follow. I would recommend a 10mm socket set as the bolts do require a lot of turns on them to get them tight. Also on that point, do exactly as the instructions say and only lightly tighten the bolts as you get the shape of each part together. Then when everything is together go back around and tighten everything up. I had only 1 bolt that was hard to fit and that wasn't because of the alignment, more the length of the bolt. I simply clamped the parts using a hand clamp and then inserted the bolt. In all it took me about an hour to build the set and that was with a few stops due to a rain shower or two.
The end result is as good as, if not better, than that which I've seen in my local garden centres. And the best bit being I paid probably 50% the asking price! Only time will tell if the set holds up to use, but being aluminium and PE rattan I can't see anything other than abuse causing it to fail prematurely. Roll on the sunshine!
-
- Jonathon
- 3 Reviews
Great product, great price, great service!
I was after a fire pit for something different. Having seen one I liked on eBay, I searched the net and found that Homcom had it for half the price! I placed an order, and within two days it was delivered free of charge.
The product is of excellent quality and was fantastic value. I would recommend Homcom to anyone.
- Christina Akinwande
- Bracknell, GB
- 3 Reviews
They change the prices every day!
I just went to purchase another Rattan Garden Furniture Sofa Set 4 Pieces In Black 217cm x 75cm as I loved it so much but found they have increased the price by around £150!
I bought the sofa at £350 only 2 weeks ago, it got reduced to £309 very soon after so I went to purchase it at this price, but now its £467?! And it seems they have increased all their item prices buy £100+!
Sure, it wouldn't be a surprise if they said it was a sale price. Some items had reductions but never ONCE on this item did they say it was a sale price. If I had known, I wouldv'e bought the item as soon as I saw it was on sale.
I am being forced to take my custom elsewhere now!
-
- Caroline Hughes
- Bath, GB
- 1 Review
Appauling!!
I placed an order with this company on 14th April and expected to receive my goods within 3-5 working days as stated on their website. I paid for my goods through Paypal when my order was placed. However, when I had not received my goods by the 20th April, I contacted the company. At the same time as telephoning them, I checked my emails and found an email from HomCom dated 19th April telling me that the item I ordered was out of stock and sorry for any inconvenience.
As far as I am concerned, this is disgusting. If the item I ordered was not in stock,then a sale should not have been made. I could have then placed the order from another company. This company took my money for an item they knew they did not have when it was ordered. I had to wait a whole week before finding out the item was out of stock. Now my business is affected and I am losing money and will now be without the item for a further week!
I would NOT recommend this company if you require your item within the 3 - 5 days they say it will arrive!!
-
- Nikki Norman
- 1 Review
Rattan Garden Furniture
Great company, would use again, quick delivery, and very good quality, seen other rattan furniture for alot more money, this one looks expensive and is solid but at a fantastic price. very pleased with my purchase.
-
- Wendy Robinson
- Exeter, GB
- 1 Review
Gazebo from Homcom
first time I have ordered from Homcom, must say not only was I impressed with the price my order arrived quickly and well packaged, as a business owner myself I know how important all these things are, would I use them again Yes without a doubt.
-
- Vivienne Boardman
- Manchester, GB
- 8 Reviews
absolutely amazed!!!
i purchased a halogen oven from this company at a low price and wondered "what sort of product " i would receive, i.e whether it would be any good or not,,,, well no need to worry there, its a brilliant machine with a lot of extra's..far more than i got with my last oven which i might add was considerably dearer! i am "well impressed!" and delivery was spot on, i ordered fri afternoon, and received it at 9.30 tues morning which is v, good i will DEFINATELY use this company again
-
- Catherine Mottram
- Hereford, GB
- 1 Review
Cheap product that works
I bought a bedside cot that seemed to be too well priced to be true but the product is more than adequate for my needs and arrived promptly. The only pain was they use a courier service who did not have the very useful one hour delivery slots and whose depot was over 40 miles from my house. This meant to receive the product I had to wait in for most of one of the sunniest days of the year!
-
- Lisa Taylor
- Stratford-upon-Avon, GB
- 2 Reviews
Delighted
Ordered a replacement trampoline net at the weekend - free delivery and a great price. It arrived on Tuesday - very quick. And it looks like it is very good quality so I am delighted. Will use this company again.
