Homcom | Online Store reviews

Homcom | Online Store reviews

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6.6
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RUBBISH

NO REPLY FROM CUSTOMER SERVICES, NO CALL BACK FROM MESSAGE SERVICE. DELIVERED WRONG COLOUR, SAY PICK UP AND DELIVERY ON MONDAY, THEN TUESDAY, NOW WEDNESDAY, NOT EXPECTING MUCH TO HAPPEN FROM THAT.
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BUYER BEWARE

there is no invoice with item of who to contact if there is a problem. when you gather this information you sit and ring customer service who do not bother to answer or call back .so you email them but you get no response what so ever .you are totally ignored,and left with an unwanted or fit for purpose product which has just cost you your hard earned cash.in my case it is a simple thing to put right and make me happy we asked for the item in green or black for my grandson,and they delivered pink,all i wanted was a simple exchange. but now i am having to chase a stop paymet and informing trading stanstands.because of company ignorance
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Never Would Use Again

I ordered an item yesterday morning on Ebay and 2 minutues after I placed my order I realised I had made a mistake and wanted a larger size. I quickly used the cancel Item option on the Ebay website and waited for a response so that I could have my order amended and pay the extra money that would be required. This was all done before 9am and I eventually received a reply from "customer Service" asking me to confirm my wish to cancel the item and then reorder the correct size. I confirmed the request to cancel the order and then to my surprise the item was delivered to me (the item I was supposed to be cancelling). I have emailled twice and received no reply. Someone has been going into ebay and updating the order to Item Dispatched, Adding a Tracking Number etc, but my emails are just being ignored. This is really frustrating! The reason I was confused with my order is that I was comparing prices between Amazon and Ebay and noticed the same company gave free delivery on Ebay but not on Amazon - I flipped back and forth to check it was the same company and then ended up ordering the wrong item. This is the worst experience I have had using the Ebay website. There is a phone number for the company but this just rings through to voicemail and NO they do not return your call!
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great product

Ordered steam mop Tuesday afternoon arrived Thursday morning cant get better than that especially with free p&p Great price and you get so many attachments with it. ordered one for my daughter when I had seen mine. would use Homcom again
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FAST DELIVERY, QUALITY PRODUCT & FANTASTIC PRICE!

I purchased a sandpit for my daughter which was delivered within 2 days for FREE! I had seen this item elsewhere for almost 3 times the price so didnt expect the quality to be as good. I was pleasantly surprised as it is an excellent product which does not look CHEAP and my daughter absolutely loves it.
Thankyou I recommend HOMCOM to anyone and will definitely be shopping with you again.
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would not use again, mistake

Item was not delivered, so had to chase, several times, was told by the manager that the company had tried to deliver it to me 4 times, that was untrue i have found out by the courier. So after a few weeks wait the swing seat arrived, and it was damaged in two places, immediately phoned and left a message explained the problem, no one go back to me, so i emailed.. and no one has got back to me, i then sent an email to the manager and no he hasnt got back to me. Going to contact my credit card company as i am just fed up with being ignored.
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Terrible customer service

Ordered garden furniture and did not pay with PayPal but paid direct debit. Money was taken within 24 hours but thereafter no communication of confirmation. Several goes at communicating with them finally got an email with order confirmed. 3 weeks later and honestly 5 emails with no response and 5 telephone calls where they don't answer or provide facility to leave a message. It took a message on Facebook to get a response out of them, as my suspicions were I had been conned!
This did get them to communicate with me but it took ano week before we got the item. Which by the way was stacked outside my front door! Luckily no one stole it.
So the posititive is the product is good, the service, terrible!
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Product defect. Reported problem but no response.

This is my first experince with Homcom. I bought a topcase for my motorbike online. When it arrived the clasp of the topcase snapped the very first time I closed it. Upon inspection I found that at it's narrowest point it was only a tiny piece of plastic. In other words it has a design fault.

Via their website messaging service I reported imediately to homcom that I wanted my money back and asked how to return the topcase. I received an automated response. That was the last I've heard from them (3 days ago).

As it happens I needed topcase for a specific event next week and will now have to go somewhere else to buy one in the shops.

I will never buy anything again from this firm and suggest noone else does either, In my opinion they're a very unprofessional outfit.
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Got there in the end

Ordered item on line,but when i checked my order it said no orders placed,which then i couldnt track item for delivery.
Tried to phone them for two days and they line was dead,sent an e mail which took 24hrs to reply so by now i was 3 days down the line without any idea where my item was then on the 4th day i had a confermation e mail to say my item was sent next day delivery,so all in all realy bad customer service but got my item on time,would i buy again from them yes but i will use the E Bay shop as you can get in contact with them if any problems unlike the Homcom website
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worst experience I have ever had, I actually cannot believe this company is allowed to trade

Apparently the product we ordered comes in three boxes. I found this out after calling the day they delivered one box. I was told the remaining boxes would be delivered the next day....and the day after that.....and the day after that. We were then left over bank holiday weekend with one third of the product we ordered sitting in the hall, a ridiculous phone bill and no clue as to what is happening as Homcom have failed to call us back....several times.....even after explaining advisors had previously let us down. Homcom have had our money for some time now. We have been told that the product we ordered is out of stock, we have been told that the rest of the product is ready to be delivered and we have been told that they tried to deliver it but they were told that they couldn't deliver it all as it was too large. No one has a clue what is going on and after another week of premium phone calls and more advisors not getting back to us, we have given up. I will be phoning the police and relevant bodies (trading standards) first thing in the morning. Even if they had delivered the product it is ridiculous that the boxes have been split up (something one advisor told me happens frequently) because the last thing we would need is to begin assembling the parts after weeks of waiting to find that we have two or three of the same boxes....in other words the wrong parts! Please listen to the feedback on this site....we wish we had.
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Problem free experience

Quick delivery, well packaged, fair price. What more can I say?
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Top notch!

I bought a portable massage table and am really pleased with it. Quick delivery, great quality, excellent value for money. Will definitely use them again.
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motrcycle top box

i have ordered a top box (44 liters) and i look decent. I haven't ridden with it yet, but it look promising. Very quick dispatch and hustle free.
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Quality service!

I bought a recliner chair, it's a good quality chair, good support but soft enough to be comfortable with a smooth reclining action.

The delivery was quick and on time.

The perfect purchase, i couldn't recommend them more highly.
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super service quality goods, will use this company again

excellent service, the phone operators, were really good, and understood the problem right away, a replacement was sent within two days, would not hesitate to recommend the company to anyone
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Still waiting for my Screws!

Ordered a static bike to rehabilitate after a nasty injury. Bike came quite quickly but with the 2 essential holding screws missing. After 4 contacts I have been promised the replacements ...... a month later and still waiting......
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Decent product... excellent delivery

I wanted an indoor cycle trainer at a cheap price and decided to buy a HOMCOM trainer from MH Star Ltd.
When I ordered on line I was pleased to see that the company was offering a 10% discount for January sales.
I ordered the trainer on Wednesday evening, the company despatched on Thursday, on Friday morning I got an email notifying that the item would be with me between 11 and 12am and it was delivered at 11.30am. Excellent service.
The trainer appears to be well made and is working OK. The only doubt I have is about the long term durability of the cups which clamp onto my bike's rear wheel spindle. The description of the trainer claims that it suits bolt on wheels, but the plastic securing cups are obviously designed to fit conical headed nuts rather than the standard hex headed nuts fitted to most bikes including mine. I think that I shall have to try to obtain some suitable conical nuts otherwise the plastic lined fittings are going to quickly wear with frequent use. Otherwise: decent product . . . excellent delivery.
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very good value and quick delivery

I was very impressed with both the price of the puppy pen and the speed with which it was delivered.It was great to be emailed and text the exact time that it would be delivered as well, no waiting in all day as is usual with most companies. I would definitely use again !
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GOOD SERVICE

GOOD SERVICE, WOULD USE AGAIN.
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good value and quick delivery.

Very easy to order through the website. got 10% off my first order too!
Can only pay with Paypal, though. :(
A-board came quickly and well packed.

MhStar ltd Details

About this company

We are a consumer retail site for Sporting Goods, Pet Supplies, Games and Toys, Health and Beauty, Household Electronics and Garden Furnitures. Our website, quick and secure to use, supported by our experienced sales team who are available by phone, email or web-chat to answer any questions. We strive to source and supply products that are a mix of excellent value and high quality, all delivered speedily and safely. We offer: Free UK delivery,30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.

Visit Homcom | Online Store

Contact information

Call us on: +442074828851
We live here: Gordon House
NW5 1LX London
United Kingdom

Category

Homcom | Online Store is ranked 78 out of 84 in the category

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