i purchased a halogen oven from this company at a low price and wondered "what sort of product " i would receive, i.e whether it would be any good or not,,,, well no need to worry there, its a brilliant machine with a lot of extra's..far more than i got with my last oven which i might add was considerably dearer! i am "well impressed!" and delivery was spot on, i ordered fri afternoon, and received it at 9.30 tues morning which is v, good i will DEFINATELY use this company again
I bought a bedside cot that seemed to be too well priced to be true but the product is more than adequate for my needs and arrived promptly. The only pain was they use a courier service who did not have the very useful one hour delivery slots and whose depot was over 40 miles from my house. This meant to receive the product I had to wait in for most of one of the sunniest days of the year!
The price was great, the delivery was very quick, but could not give five stars as I had a couple of queries about the lounger, and on phoning the company I was not able to get any answers. it was not the fault of the girl who dealt with me, it was the lack of any staff qualified to deal with my queries. Would probably buy from them again as their prices are by far the cheapest I found online.
I ordered a baby's bedside cot, which arrived swiftly and was well-packed. Communication was excellent, and I appreciated that they gave a named delivery day. The cot is of good quality with very easy to follow instructions, and cost less than similar products on the market. I am very pleased with my purchase
i ordered a hand held steamer cleaner for an excellent price on thursday PM and was advised it would be delivered the following wednesday with no delivery charge- although encountered problems trying to track order- it did not really matter because it was delivered on the saturday, accepted by a neighbour as i was out. the steamer arrived safely in good packaging, very well made a good product so much so that on showing my mother and sister i am now ordering one each for them
Not had it very long, but at the moment the mop appears to be superb and does exactly what I wanted it to do, although it is slightly heavier than expected. Love the fact that you get a hand held steamer and attachments AND the floor mop. The service in relation to despatch and price was excellent, and the delivery company - City Link - have bent over backwards to try to accommodate my delivery. Thanks to all.
Purchased some snow and ice grips which were half the price of the normal ones I purchase. When they arrived they were exactly the same but half the price! Purchased through Amazon. The item was despatched quickly and I was informed of this straight away. Packing was of Amazon's usual good standard. Will definitely use again
I have brought two steam mops from this website, and very pleased with my purchase. It also came with attachments which are excellent and also a very decent price for the items. Items where delivered very efficiently, would definitely recommend others to this website, A****.
I recently purchased a new steam mop and couldn't believe the price, same product on a well known auction site was 3 times the price..
The transaction was smooth, the delivery was quick and I'm more than happy with the product itself, which works excellently on cleaning the floors..
3 IN ONE STEAM MOP ARRIVED TODAY SUPERFAST DELIVERY. WORKS LIKE A DREAM. HIGHLY RECOMMEND THIS PRODUCT AS I HAVE TILED FLOORS ALL THROUGH AND WITH A CHILD AND 2 DOBERMANNS I NEED EFFORTLESS CLEANING! THANKS HOM COM YOU HAVE BEEN 5 STAR. WOULD SHOP WITH YOU AGAIN.
I purchased clippers for my horse but made an error on my order. When I called the customer service was great, they ammended my order quickly and with no issues.
Price of my item was fantastic, bought for £59 (I think lol) and other sights were selling them at more than double this price.
Great prices, customer service and quick delivery.
Very happy customer!
+ Great pricing. I purchased a pet product from Homcom as it was on sale and up for a great price.
+ No problems with the website and the initial transaction went through smoothly
- Once receiving the confirmation email that states another delivery email will be sent in the next 24 hours, two days later I was still waiting and wondering where my product was
- I emailed Homcom but no response so decided to give them a call
- After waiting for what seemed like an eternity trying to get through on the phone, I finally spoke to a woman who gave me a tracking number and told me it had been dispatched that day and I would be receiving the package the next day.
- Once I got off the phone I tried the tracking number; "Invalid tracking ID"
- Next day; Nothing
- Following day I finally received an email stating my package had JUST been dispatched and would be arriving the following day.
- Later that day I finally received a response to my initial email 3 days earlier.
IMHO I'd do my best to avoid Homcom where possible. The only real plus was the cheap price. Nothing else.
The customer service and information
I would not recommend this company - I returned the product I purchased a month ago and despite sending 4 emails, none of which I have received an acknowledgement, providing proof of postage and a copy of the signed tracking information and 2 telephone calls I have still not received my refund. I was going to purchase an alternative product from them but after this experience there are other companies I can get the same product from that I have dealt with in the past and who's service is 100% better than I have had with Homcom.
Since posting this review Homcom have contacted me and apologised for the lack of service I experienced with them and I have now been refunded in full.
I ordered a pet fabric playpen and am very happy with the product and the service I received.
The product I ordered was the cheapest on this website than on any other and the offer of free p&p was great as well as it kept the pennies down.
I was very happy to receive an e-mail stating they received my order, that my order was being processed and then why my order had been dispatched. Delivery was very quick as well.
I'd be more than happy to order from this website in the future.
I ordered steam mop,electric insect killer & halogen oven all arrived speedily (free postage as well) and all are of the highest quality. I spent a long time on internet looking for the best prices and Homcom beats all the other retailers by a mile. Will certainly use again thanks to all at Homcom,
Ordered article which we collected from the courier firm. Only half of the order had been sent. No e-mail or delivery note advising of 2nd part. No reply to e-mail so phoned and told part 2 wasn't expected until April and then there was no guarantee. Items still being advertised on website. Accepted a lower model which arrived 2 days later but will need to be modified to fit part 1 but item needed now. On a positive note they are cheap and delivery (when they can be bothered to ring the bell hence collection) was fast. Customer service and communication needs to improve.
I bought this steam mop and was amazed, firstly by the price! and then all the accessories that you receive with this steam mop. It is robust and well made. It is so easy to use and extremely effective. My kitchen has never looked so clean. My only problem is that I have run out of things to clean!!!! The steam mop arrived very quickly after ordering and I have to say that their customer service is excellent. I am a very satisfied customer.
Always had a halogen oven since they came out, I started off with JML but had to replace bulb 3 times in two years, so not impressed, but this one from HOMCOM is something else, and with a 2 year warranty i can't see any problems, and the service and delivery is exceptional..
I have to sides to my rating- on the purchasing/ delivery side of things this company has been brilliant- the item was delivered fast. Now as to the item itself I have to say that it was absolute rubbish- parts started falling off 5 minutes after I started using it! I know that it was a cheap purchase, but nonetheless I was expecting it to last longer than 5 minutes before falling apart. Needles to say that I am not happy with the item purchased.
To reply as a company, please log in to your business account.