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Home & Garden Gifts Online reviews
- Reviews (96)
Featured review of Home & Garden Gifts Online
- Mrs P J
- 5 Reviews
GOOD, HONEST SERVICE!
I ordered a Teamson Magic Garden Cabinet in early November for a Christmas presant. During my search for this item, I came across Home & Garden Gifts who were selling it at a competitive price. After ordering on-line with them, they emailed me quickly to inform me of the fact that they, like many others, were awaiting a delivery from the suppliers (not in the UK). Janet informed me that she was contacting the supplier very regularly to ensure they had their delivery on time and that I should receive it in early December. She promised to inform me of any delays and because I liked her overall honesty, I kept my order with them. Well, it arrived in November so I was very pleased! Thanks, Janet!
- Chloe
- London, GB
- 1 Review
Extremely slow delivery and bad customer service
Apparently my order got despatched on the 8th of December- still haven't received it! Thought I would ring up to check whether it was on its way and spoke to the rudest person i've ever come across. She said that she remembers sending it, but sending it 2nd class. In the run up to christmas sending things second class really isn't the best thing to do, but she blamed the lateness on the post being 'up in the air' especially in London- which just isn't true :S
I told the woman quite politely that I need the product in the next few days, she told me to ring back after the weekend if I still haven't received it and they will send it again but there will be an additional charge, which is ridiculous considering they are the ones that have made it late. I never got told the estimated arrival of my product.
The woman I spoke to was extremely rude - I will avoid ever purchasing from this company again. Do your research!!
- Mr Chambers
- 1 Review
- Verified buyer
not received ordered product yet
i've not received what i ordered yet, they did say could take upto 2 weeks but i've had no emails to update status of delivery.
- Ms smith
- 2 Reviews
- Verified buyer
fantastic so helpful and quick many thanks
Stupidly did the order wrong but very helpful staff realised and phoned me. Order received very quickly. Thank you and would highly recommend. Have used the site many times now
- Mr not happy
- 1 Review
- Verified buyer
not good
I suggest you do your homework, You did not send me anything as you cancelled my order
Reply from Home & Garden Gifts Online
yes we cancels his order and it not fair to give a 1 star review for an order that had to be cancelled
- Mr C
- 1 Review
- Verified buyer
Excellent!
Superb service and an excellent delivery time. A company to be trusted.
- Mrs MACDONALD
- 1 Review
- Verified buyer
ITEM WAS BEAUTIFUL, GOOD PRICE AND FAST DELIVERY
I ORDERED A PERSONALISED GIFT FOR MY GODSON, IT WAS REALLY BEAUTIFUL, GREAT PRICE, PLUS IT WAS FREE AND FAST DELIVERY! EXCELLENT!
- Mrs. A
- 1 Review
- Verified buyer
Last minute order delivered in a flash!
I placed an order on Thursday for a pop up bubble cot i needed for a weekend away. In my order i did specify i needed it the next day and thought no more of it. I have to admit i wasn't expecting my item to arrive in time as i had left it so late and by 1pm was wondering if it would appear!
Just as i was trying to work out somewhere to stop enroute the doorbell rang and there was a very pleasant courier with my parcel.
Thank you Home and Garden Gifts for saving my weekend and making sure my baby girl had somewhere to sleep!!
- Mr Wan M S
- 2 Reviews
- Verified buyer
Great delivery and service
It has great service and delivered as promise as I need the item quite urgently as I'm leaving UK in 3 days last time.
Only downside was item which out of stock but didn't mentioned it on ads. Should update stock list in website though so we can avoid back order. So a star less for that. The rest is good...
- Mr T W Hughes
- 1 Review
- Verified buyer
- Mrs McDonald
- 1 Review
- Verified buyer
A first rate service
I'm always dubious using sites I don't know but I would recommend Home and Garden Gifts. I ordered a personalised gift, it arrived prompt and well packaged. Well done.
- Mrs Mizon
- 1 Review
- Verified buyer
Worth the wait...i think??!
Very unusual item, but had to phone to check it had been sent as waited a while. Was told there had been an 'admin error' and it was posted next day. Was surprised bracelet wasn't in a box...cost little under £100 so did expected it to be boxed. Also, bear in mind it is extremely small, fortunately the recipient has VERY slim hands so it fitted ok.
Reply from Home & Garden Gifts Online
We have passed on your comments to this supplier about having a box for the item.
- Mrs A M Noon
- 1 Review
- Verified buyer
excellent products and service
The ducklings I chose arrived on time for my friend's birthday despite my delayed ability to respond to questions about colour. Very many thanks
- Mr Brian Beard
- 1 Review
- Verified buyer
Paid a lot for so little.
Bought a Terramundi money pot from Home & Garden but am a little disappointed with the size of the pot and price. It is smaller than others I have bought as gifts and twice the price so will be wary of buying from them again. On the plus side delivery and communication was faultless.
Reply from Home & Garden Gifts Online
We are sorry that you are disappointed about the size of your pot. All Terramunidi pots are hand made and are all made to a standard size, give or take a cm or two. If you have had larger pots in the past they probably would not have been genuine Terramundi Pots, but replica's. We are, however, pleased that your delivery was faultless.
- Miss Hills
- 1 Review
- Verified buyer
- Mrs L Davey
- 2 Reviews
- Verified buyer
QHICK DELIVERY, QUALITY PRODUCT!
Bought a side gate, arrived in 10 days, plenty of contact to keep me informed of the status of my order. Lovely delivery guy phoned ahead to give approximate delivery window and arrived 5 mins early! Although gate hasn't been fitted yet it is sturdily built, is not warped or bowed in any way and should last for years. I'd definitely recommend it to anyone.
- Beverley
- 1 Review
- Verified buyer
Brilliant service
I like to comment how fast and efficiently I received my gift of a Tide Recycled Clock. It looks amazing considering it's made out of recycled coffee cups!
- Mr M H Parr
- 1 Review
- Verified buyer
Poor delivery procedures.
Even though my order clearly states 27 Hendon Street the address label was 2 Hendon Street, who are new residents.
The parcel was returned to the sorting office were the local postman knew the proper address and the parcel duly arrived two days later
Reply from Home & Garden Gifts Online
We have contact this supplier and asked them to be more careful next time. We have asked them to copy and past the address from now on.
- Mrs C
- 1 Review
- Verified buyer
I ordered an item, only to receive an email a few days later that they don't stock it!
Very disappointed that the item I chose (and my money was taken) was no longer stocked. I have now received a refund, which is fine, but why have it on the website if you don't stock it!?
Reply from Home & Garden Gifts Online
We are very sorry that we had to disappoint you regarding this item. The manufacturer had not told us that they now no longer make this product until we requested they send it to you.
As soon as they informed us we let you know and refunded your card immediately.
Please accept our apologies for this oversight.
- Mr Satisfied.
- 1 Review
- Verified buyer
Thoroughly recommend.
My first purchase from them and item ordered on Friday and arrived Monday. Internet shopping as it should be.
- Mr B.
- 1 Review
- Verified buyer
Good value and product plus superb service.
This was a repeat order for some wooden air fresheners. I think they are great value and do the job very well. They were sent out on the day of the order, but I'm convinced they were mis-delivered by Royal Mail. I contacted Customer Service by email. They replied very promptly and sent replacements the same day. I would very much recommend this company. It might be on-line shopping, but I've found them to be very friendly and helpful if you need to contact them.
- Mrs B
- 1 Review
- Verified buyer
Prompt delivery, item as expected. Thank you
Item not used yet so unable to comment on it's success but delivery very quick.
- Mrs Wheeler
- 1 Review
- Verified buyer
- Mrs Moore
- 1 Review
- Verified buyer
Excellent service
I ordered this gift for a family birthday having seen it in a well known department store. Even with postage it cost less and arrived in mint condition.
Many thanks.
Reply from Home & Garden Gifts Online
Thank you for your comments, we are always pleased to know we have given good service. Hope your family enjoy the gift!
- Mrs Gregory
- 1 Review
- Verified buyer
very good service
We ordered the pergola abd was delivered quickly but no instructions to put it up but we were telephoned to disuss how thi was done. We were also missing parts to assemble but once we telephoned it was sent straight away. despite the few problems I think they aim to please and i was not dissappointed other than the fact the item was so nice I wanted the larger one but my husband had already put it in but we have made it look great with plants e.t.c I would reccommended
- Mrs
- 1 Review
- Verified buyer
Prompt arrival, excellent product what more can you ask for?
I was really pleased with the service! It arrived in just a few days and I really love the product! top marks all round!
- Mrs Milne
- 1 Review
- Verified buyer
Good value and service
Easy to use website, good range at good prices. Delivered without fuss as promised. Would recommend the team to my friends.
- Gemma.
- 1 Review
- Verified buyer
Soooo Quick!
It was great service. My order came so much quicker than i was expecting. Can't fault it! The Isle of Wight usually suffers at the hands of delivery, but not this time!
- Mr Turner
- 2 Reviews
- Verified buyer
Good experience
Loved the product and REALLY loved the fact that it came ready assembled. Was very well packaged to ensure no bumps and dents. Product arrived within a few days of ordering. The only suggestion i can make is that an email telling me my product had been dispatched would have taken the experience from good to excellent.
- Miss elliott
- 1 Review
- Verified buyer
Very good service was really pleased.
I dont order much online but needed a gift that was a bit different and personal,so it was easier to get what i wanted,i vas very happy with how easy it was to choose a gift and have it personalised,and delvery was very efficiant much quicker than i expected,i would deffinatly use home and garden gifts again.
- Laurie Richards
- 1 Review
- Verified buyer
Good price, speedy delivery
Good service, paid via Google Checkout, I actually received the item ordered before Google sent me the mail saying it was dispatched which was a nice surprise.
My only issue was that I was sent 6 items when I only ordered 1! This was very quickly resolved by a kind person via a phone call, it was a dispatch mistake and the courier came to collect the 5 erroneous items within the hour. No problem!
I would use this website again.
- Mr cozens
- 1 Review
- Verified buyer
- Sally-anne
- 1 Review
- Verified buyer
Excellent.
I bought my son two turd figurines to add to his collection.I was delighted at how low they were priced and free p&p,they arrived really quick as well.I will be happy to shop with Home and garden gifts on line again, and would recommend them to others.
- Mr N Collyer
- 1 Review
- Verified buyer
Very nice company to do buisness with
Very good price but delivery always seems a little to long for such a small item and one they have in stock.
Reply from Home & Garden Gifts Online
Although we have the ducks in stock, you requested a personalised tag. These tags have to be made by hand by a third party, so unfortunately there is always slight delay while they are being made. Glad you like doing business with us though, and do hope you are pleased with your goods.
- Other
- 1 Review
- Verified buyer
Good
I am happy with the products I have purchased. However for the second time now, I have had a problem with the courier used. The courier needed a signature to dispatch the parcel. I am not at home when they deliver the goods and have to go to their depot to pick them up as I have no other choice. I think this is unacceptable from a courrier!
Reply from Home & Garden Gifts Online
We are glad that you are pleased with the items, but unfortunately we have no control over the courier. They really do not like leaving items without a signature because it invalidates their insurance, we are really sorry that this inconvenienced you, but we had to send your item by courier because of the weight.
- Mrs Sykes
- 1 Review
- Verified buyer
fantastic personal service!!
having placed an order online i then rang Home and Garden Gifts Online to just clarify something. Spoke to a friendly and most helpful lady who sorted my query out and went that extra mile to make sure I was happy with what id ordered (at no extra cost to me)-would definitely recommend this website to a friend!!!!!!!! delivery was super quick too (and free!!)
Reply from Home & Garden Gifts Online
Thanks!! Lovely of you to say so!
- Gordon Cowan
- 1 Review
- Verified buyer
Not Quite Great
Considering i ordered three items and you were just able to provide me with one it wasn`t the greatest shopping experience.
- Lesley
- 1 Review
- Verified buyer
Just as expected & fast delivery.
I've only bought Terramundis but 4, 3 of them personalized ! Huge range & the only site I've found that has options to put more than 1 word or name on. Good interactive questions section to ensure you can get precisely what you are aiming for & company can be sure they have it correct.
- Home
- 1 Review
- Verified buyer
Very quick and courteous service.
Goods despatched really quickly. When I needed to exchange them they responded fairly quickly and the exchange itself was very quick. Recommend!
- Lucy Barley
- 2 Reviews
- Verified buyer
DISAPPOINTED
Ordered scented wooden balls.Recieved email saying they were out of stock and my money had been refunded.Still waiting for refund!
Reply from Home & Garden Gifts Online
We would like to just let you know that we do refunds as soon as we possible can normally the same day, the law does state that we have 30 days to do refunds but we feel this is unfair. The problem we have is that your bank will take 3 working days to deposit that money into your account.
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