Homebase reviews

Homebase reviews

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Homebase Crocus plant department - excellent

I am delighted with my Homebase Crocus plant order. My order was dispatched within days, plants were securely packed & arrived safely in the north of Scotland within 2 days as strong, happy, healthy plants. I purchased containerised plants which were a little more expensive than those sold without containers by other firms but it was worth the extra money to get such good quality plants. I would recommend Homebase Crocus for plants.
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Very POOR customer service AVOID.

Ordered many items over bank holiday and reserved online ,said to collect on Sunday 20/4/14 ,however store CLOSED when i arrived .So i then went and placed order ONLINE only to find now my account debited and NO items received ,they gave very POOR excuse saying" problems with web orders" be warned do not purchase from the HOMEBASE WEBSITE.Will now be taking up refund to my card thru my credit card provider ,simply unacceptable customer service .
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Review by confirmed purchaser

Disgusted

My order for an electrical cooker was acknowledged on 28/3/14 and the money was taken from my account on 01/4/14 I've recieved no communication or goods from Homebase. I'm affraid it is the last time I will be a customer of the said store.
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Won't ever buy from you again.

Ordered a bath for home delivery. Delivered onto drive as delivery men told me that they couldn't get it through the front door. I advised that if they removed it from the 'half crate' it had been shipped in, then it would go through the door. They refused and told me it wasn't 'Homebase Policy' to allow them to do that. I explained that I had ordered a bath and that was what I wanted delivered into the house - a bath - not a bath with half a crate attached to it and again asked them to remove and take away the half crate it was sitting on. They again refused and told me I had to take it up with Homebase who would tell me the same. I know have a bath that I paid for - not delivered into the house - which I did pay for - and I also have a half crate that I will now have to pay to have taken away from my house. What a rotten service.
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Appalling service

On Monday April 21st, I ordered two items via the Homebase website: one a "click and collect" item which I was advise would be available up to close of business the same day; the second an online order which would be available for collection after 10.00 am today, Wednesday April 23rd. The first item was not available for collection on Monday and could not be re-ordered because the store no longer stocked the item. The second was not available this morning at midday and, it turned out, the order had not even been processed because of "a fault with the new website". For both items, the store staff had no idea what was going on and could not offer explanations. The call centre staff were apologetic but otherwise of little use. Homebase have lost two sales, displayed incompetence in handling the online ordering process ( a must in today's world) and left the customer feeling this is a business to avoid in future. If it were possible to give less than one star I would do so.
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Review by confirmed purchaser

Very professional Service

Products all arrived in good condition. Goods exactly as required. Problem with price as special offer not correctly worked on line. Phoned company and issued dealt with immediately. Refund promptly received.
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Review by confirmed purchaser

A bumper harvest!

Ordered a cherry tree online for £15.00 with free delivery! Four weeks later and it's flowering with buds everywhere. Blooming marvellous. Tree appears to be very healthy so far so thanks Homebase for VFM.
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Review by confirmed purchaser

The most disorganised companyt I have ever dealt with!!

Where do I start?

Bought £250 of F&B paint but not all colours were available in store. Customer Service at store excellent. Was given voucher on invoice for Customer Survey and discount

Ordered remainder online next day-discount not accepted(?) and order promised in 3 days. Order status online never changed, albeit £175 taken from my credit card on day 1. Checked status every day-no change. 7 days later rang customer service-no idea where order is and will chase, but promised to call me back. In meantime decorator was arriving in next week so online C/Svce said to go to store and if paint was available explain and order would be cancelled

Went to store and manager was excellent. He gave me paint which was all now in stock. Took copy of paper order and photocopy of driving licence, but allowed me to walk out of store with £175 worth of paint
I assumed my online order would now be cancelled

In the meantime the Homebase website crashed!! I could not access the order status for 14 days and have given up trying!!

7 days later at 9.00pm on a Saturday night a Europcar Van arrived at my house and unloaded £175 worth of paint into my garage!! I could still not access the Homebase website and read articles in the business press saying it had crashed

7 days later after my decorator had finished I returned the £175 worth of paint to my local store. They had no record of me, could not access my order, and at one point wanted to give me a credit of £175 on my credit card. I politely refused!!
Thankfully I was given a signed receipt, at my request, for my returned paint!!

Incidentally, when I first rang the online Customer Service they promised to ring me back once it was sorted. I am still waiting and will never use Homebase online ordering again!!

I really would appreciate a letter explaining what happened.

My order was 4050783779-plenty of opportunities to learn from your mistakes
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AVOID

HOMEBASE:

Took ages to refund my money.
Charged ME to call them to put things right
Never delivered my product on the day that was agreed.

I cancelled my order and will NEVER use them again.

AVOID
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Review by confirmed purchaser

Reliable and on time

The shed is not up yet but it looks good and the service was spot on
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Review by confirmed purchaser

broken in one week!!!

the join between cover and the pedal was broken after one week we used. And customer services number nobody answer! even no reply on email! very disappointed!!!
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Review by confirmed purchaser

It was ok, but...

Good discount, 1/3rd off, then a further 20%. Disappointing to find delivery charge on top. Would have expected this to be free for an item of this size and value. Staff need further training in customer service.
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Review by confirmed purchaser

Good mattress, good delivery

Good mattress, good delivery
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Review by confirmed purchaser

very good product

I found this on line and wasted some time trying to actually see it in store before buying, as the one piece of info missing from the description is how many CDs it will hold. Advised in store that this is only available online so had to take a punt that it would be suitable and bought it anyway. It arrived very well packed and in excellent condition.

The quality is actually better than I expected but during assembly over Easter weekend 2 of the cams were broken so had to raid an old piece of MFI furniture to replace them with as I didn't want it sitting around half-assembled all the weekend.

Overall it is a smart-looking piece and I am very pleased with it.
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Review by confirmed purchaser

Disgusting Service

I bought a bed frame for £300 - good price for the make and size etc. I spoke to the customer service on the phone who were, admittedly, very good and very easy to talk to so no problem so far. I asked them whether the delivery people would take the bed inside and she joked with me "Of course! We're not going to leave it out on the street!", so I was confident that everything would go smoothly.

I got the bed delivered during the day when I was at work and was told I would get a text the day before to know my 2-hour slot and a phone call on the day to let me know an hour before it was to be delivered. The text said between 1pm and 3pm. So my mother, who would be the one at home to accept the delivery, was able to go out until that time.

However, I got a phone call from the delivery men at 11am who told me they were an hour away. So they were too early - a bad point as my mother had other things to do that day too. She had specifically moved things around to fit in this delivery for me but had to do it again.

As the delivery men got into Ilkley, they rang me up at work again, despite having my home number and myself offering to give them my mothers number, as I was at work. I had stay on the phone with them for 15 minutes whilst I told him exactly how to get to my house.

My house is right on the end of the street and opposite to the road on the address - a little tricky but everyone else manages it and IS on that road as any further up is a different road. The delivery man, when I told him, said to me rudely "This is not the address you've given us, love" and I said back, politely, "This is the address of my house and has been for over 20 years I've lived there".

During this time, he still had the radio on pretty loudly so I couldn't hear him and I had to ask him to turn it down - something he should have done out of courtesy of being on the phone anyway.

So he found my house - which can be found on a sat nav as I have done it before - and I thought that would be the end of that bit of aggro. It turns out, that when I got home, they had left the bed in the middle of the hall.

My mother had asked them to take it up to the bedroom (a normal place for a bed - upstairs!) but the two mid-30 year old delivery men said that they were unable to! How on earth was my mother supposed to do it by herself then? Or two women (sorry for being a bit sexist here!) compared to two fully-grown men? Isn't it their job to take heavy things to where they are supposed to be? Especially after I had specifically asked customer services on the phone? If my mother had been an elderly woman on her own, how would she have been able to use her new expensive bed? If we lived in a block of flats, would they have just left it in the reception area? And they left it in the middle of the hall which is a fire hazard.

Not only this, but one of the men, when they brought in the bed, said to my mother "I hate delivering to Ilkley". This was rude, unprofessional and just plain unnecessary. I'd expect this type of talk in the van away from customers but to say it to my mothers face is despicable. My mother was taken aback and didnt know what to say this - she told me she felt like she should apologise! These men made her feel like she should apologise for them having to do their job. We'd just spent a lot of money on this purchase and for my mother to get this treatment for living in a place that she has been proud of living in for years is foul.

I have never had a more disgusting experience from anywhere and I will not be purchasing anything from here again because I do not want to be subjected this kind of treatment for spending my hard-earned cash on these products. I shouldnt even be giving this service one star. Homebase need to have a good look at their customer-facing staff and seriously consider how long their company will be running if this is they was all their staff behave.
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Review by confirmed purchaser

Trying to Return doesn't look like photo and in a box with a different name - been waiting 2 weeks to arrange collection.

I received a product called Corfu. Not sure if this is the same thing or not. It is made of solid plastic - not a weave as expected. Scratched in places so whitened. Looks cheap. Very disappointed given there was something nice in the shop which was cheaper (just wrong colour). I have been trying to return it but homebase are struggling to get the manufacturer to arrange collection - nearly 2 weeks!
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Review by confirmed purchaser

excellent service by the staff

Very good service as far as the staff service is concerned. Delivery a little on the slow side. Happy overall.
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Review by confirmed purchaser

Build your Greenhouse

they say you need help to build your greenhouse! well you need at least 4 people to build it!!! but it dose look good up also don't bother using your original base if you have one as it will be no good!! It Took My Husband 2 sons and daughter in law to complete it!!!!!
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Review by confirmed purchaser

Terrible

I ordered a shed on the 16th February and it was meant to be delivered on the 5th April 2014. I thought that was a long time to wait but that was the only delivery date available. I was informed by text message five days before that you could no longer deliver it on that date. No explanation was given.
After I had to phone up and arrange another date it is now going to be hopefully delivered on 3rd May 2014. Nearly three months after purchase.
Staff have been unhelpful and not resolved the issue.

Appalling customer care. Very disappointed.
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Review by confirmed purchaser

Good Service but went wrong for me

Ordered a couple of hundred pound of tools, two items came, the other 5 or 6 never came. Computer apparently messed up and scrambled my order up after a a few hours of phone calls I decided it would be easier to cancel and re-order, this caused massive inconvenience to me as I needed the tools for my business and all I got in return was a 10 pound voucher for Argos... WHAT?? id love you to have a look at their tool selection. Nice thought but pointless as I will not be able to use it. Cant fault the Person dealing with me, he was 5 star and not his fault but the whole situation caused me huge problems and severe loss of work. The £10 Argos voucher just made me laugh.

Homebase Details

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The official Homebase DIY and home improvement website. Home and garden design ideas, comprehensive Buyers Guides, practical 'How-to' DIY guides and 5,000 home accessories to buy online.

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We live here: United Kingdom

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Homebase is ranked 965 out of 1036 in the category

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