Homebase reviewed by

Birmingham, GB

9 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Horrible after service

Ordered a bed October received a bed in December as they managed to lose the order.

Bed they sent me developed a fault, so I contacted them to arrange a replacement on 14th January (legs on the support in the middle kept falling off), was told it would arrive the following Friday and that I had to disassemble the bed for them to pick up.

Come Friday, bed is disassembled and a whole day goes by and the bed doesn't arrive, I ring up and I'm told its the following Friday. So I have to put the bed back up and again today I disassemble the bed.

The bed still does not arrive so I ring back up again and I am told that the conversation never took place according to the notes and the earliest they can send me a bed is the 18th of February.

I told them that it was not good enough and I was then called back to say they can arrange something for this coming Friday and that someone would ring me to confirm this time prior to delivery. However, I still have to reassemble the bed again/disassemble again or face sleeping on the floor. Either way I'm on my own and I only have apologies from their customer service department, which does not do anything for the time I've wasted.
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