Homebase reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Made out to be a common criminal Bolton/Altrincham STORE!

I bought 3 sets of lights from the Bolton store, The glass was broken in 2 sets! Returned the items for an exchange but the customers services said they had none in stock and will order them for Wednesday, gave me a receipt for the two I had returned and said they would give me a phone call when arrived! Shock!!! no one rang me! !!
Went into the store on Thursday morning and spoke to the Manager who told me that the items had to be booked in and come back after 14:00hrs ,I said "nevermind, i'll come on friday""
Friday afternoon, nothing, the staff on the customer service desk said to me that nothing arrived on the wagon and to return next Thursday!!! What a JOKE!!
Saturday - I went home and did a search on the internet and found 2 of my items in stock at the Altrincham. With my proof of payment I drove to the store but the Manager refused to give me the items in question and said I will have to pay for the Items again as they can not use my HOMEBASE receipt because I bought these items from HOMEBASE IN BOLTON. !! RUBBISH!!! I KNEW IT!!

I paid again and returned to bolton, showed them my Receipts , explained the situation, Customer Services said " how do i know you have brought the old ones back!!! i've not seen them!!! " even after showing the proof on both receipt, I had to keep my cool as i'm a police officer but felt as though I was being accused of Fraud!!

The Supervisor came out and i explained everything to which she confirmed Homebase in Altrincham should have given me the items and not charged me again, The Manager returned my Money with no apology!! I will never shop at HOMEBASE ever again and do not have this problem at B & Q told the Manager this, NO REPLY to this!
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