Worst customer service for many years
found useful by 1 person
I ordered 25 planks of wood flooring on-line. I received an email saying that delivery time was 5 days and I would be contacted if the delivery date was either less or greater than this. By day 8, I had heard nothing. Finally I received a message to say that the only time it could be delivered was at 6.30 the next morning. I called to say that I would need another date and time and was promised that they would contact me. Two days passed and no contact so I called the Homebase Customer Service number. I was kept waiting for about 30 minutes on a premium rate line. Finally I got through and was promised a 48 hour call back. It never came. Two days later I called again. This time I was promised a 24 hour call back. It never came. And so it went on like this and in total I received 6 promises of call backs,(including from a manager), which never came. I was just ignored when I said I wanted to make a complaint. E-mailing didn't work either. Nobody seemed prepared to take responsibility for sorting it out. I am still waiting for my flooring on day 16.