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I placed an order for in store pickup at HD for a specific size/finish of an item. When I went in to pick it up, it took them over 10 minutes to tell me that they didn't pick the item (I had received notification to come in). After another 10 minutes it seems they didn't have any of those in stock anymore. They wouldn't help me find that piece at a different store; I ended up going to Lowes (which was another bad experience)
I would recommend Home Depot if you go shopping there in person . Now if you order online this is a different matter . Just get something that you're not in rush to get ! Takes forever ... I just don't understand how some sites like Wayfair manages to process their orders within a day and that Home Depot takes for ever !
If you are considering purchasing a standby generator from Home Depot and hiring them to install it I recommend you think again. I purchased a generator from Home Depot put down the required deposit. I did not hear from them for over 4 months. When I called them to ask for an ETA the nightmare began. Ultimately, it took them over a year to install it and they only got it done then because I made dozens and dozens of calls to push them along. Absolute disaster! I recommend you shop at Lowes.
There stores are always messy with boxes and trash laying everywhere, and on top of that you can never get help from an associate. When you do get help, they don't seem know to where stuff is at (for instance, A/C filters.) This is why I prefer their competitors over Homedepot.
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