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Homegoods reviews
- Reviews (142)
- T. S.
- 1 Review
- Verified buyer
Featured review of Homegoods
- Ursula Jaszynska
- 1 Review
- Verified buyer
Excellent prompt service.
My order was acknowledged promptly. The sales document was issued soon after for my review and records.The change to the anticipated delivery date was communicated in advance, so that I was not inconvenienced. My email requesting information on warranty registration on the manufacturer's site was replied to quickly and the instructions given were exact; making the process easy.
- Jo van Schuppen
- 1 Review
- Verified buyer
- Vince
- 1 Review
- Verified buyer
5 star Plus service
Best price on the net by far, excellent free delivery.have not used hob yet still waiting for kitchen to be fitted. hovever, as long as it works which i am sure it will I could not be happier.
- John O'Donovan
- 1 Review
- Verified buyer
Excellent Customer Service
Placed my electrical order with this Company, and i recieved an email confirming my order within a short period giving me confidence. Homegoods then emailed me to explain that once the order had been dispatched they would contact me again to confirm the delivery date. They emailed me some days later, and my order arrived by their courier Federal Express the next day without any problems. Excellent Service I would have no hesitation is using their company again.
- Paul from West Yorkshire
- 2 Reviews
- Verified buyer
corturteous service and helpful service
best price on the net by up to £100, excellent service and installation by delivery staff with no fuss efficient service.Would be more than happy to recommend and use again
- Ian Lovett
- 1 Review
- Verified buyer
Would not hesitate to use again
Ordered Sunday night, arrived Wed afternoon and beat target delivery of Friday. Good price, good communication throughout. Good service.
- Dee
- 1 Review
- Verified buyer
The price was right
My vacuum arrived within 3 working days after ordering in good condition. It is an excellent product.
There was a small misunderstanding due to an automated email received after ordering which sent an 'Electronic Sales Document' with instructions to arrange a delivery date despite the 'ad' saying delivery within 2 -5 working days. It turns out this email does not apply to 'small items' such as a vacuum cleaner.
However, the email fails to mention it applies only to larger appliances where delivery dates and time slots are arranged and did cause confusion.
- hfisher
- carlisle, GB
- 1 Review
- Verified buyer
Tip Top
Thankyou Homegoods,
took delivery yesterday of Miele vacuum,&only 4days to wait as stated in "delivery info".I had not heard of Homegoods,was only by chance that i came across your website while searching for info on Miele hoovers.Not only did it cost a "great deal less" than any other retailer,arrived in perfect condition,on time&has been an easy smooth transaction all through.I will most certainly use Homegoods again&recommend to others.
Many thanks to the Homegoods team from one very happy owner of a brand new Miele hoover.
H.Fisher
- Steve Lloyd
- 1 Review
- Verified buyer
Great communications - prompt delivery
There was a catch with my order in that it turned out not to be available from the manufacturers any more. However, Max at Homegoods got in touch and gave me a competetive price for the manufacturers latest version and got it delivered within a couple of days.
Apart from that slight irritation of being able to order an End Of Lined article in the first place, I was very pleased with the Homegoods responsiveness.
- j. bennett
- 1 Review
- Verified buyer
Best price , excellent service.
The best price , by a considerable margin , and very good service. Definiteley recommended,
- John
- 1 Review
- Verified buyer
Excellent delivery service
Even though we paid nothing extra for delivery, the new vacuum cleaner arrived at mid-day the next day with Parcelforce.
- Ron Fyffe
- 1 Review
- Verified buyer
Did what they promised
Bought an expensive dishwasher from this company at the best price I could find in the UK. Immediate contact to inform me that whilst the machine was fine the box was damaged and offered a small discount or simple cancellation as it was last in stock. Former accepted and delivery date agreed, machine arrived on time with 2 guys to carry it in and offer of inspection. Nothing more I could ask for from a supplier so 5 star for this transaction.
- Brian
- 1 Review
- Verified buyer
Easy transaction, very fast delivery
I had never heard of "Homegoods" before. However, they were great. My purchase was an excellent price and with me within two days of the order being placed.
- Dominic
- 1 Review
- Verified buyer
competitve on price and swift delivery - highly recommend
Purchased a miele tumble dryer, order was processes rapidly and dryer delivered as agreed.
- David
- 1 Review
- Verified buyer
Best price, but poor in getting in touch with me to deliver.
Best price & we are really impressed with our Miele tumble dryer.
One small niggle. We wanted the t/d urgently. There was silence, then we received a letter by post saying they'd been trying to call me; but both mobile & landline showed no missed calls. Then took another 4 days to deliver. Frustrating.
But if the lowest price, would definately buy from them again.
- Sue
- 1 Review
- Verified buyer
Great Experience
I can thoroughly recommend this supplier. Excellent prices, outstanding service and a human voice at the end of the phone to help with any queries. Ordered our dishwasher on Monday and it was delivered on Wednesday. Would definitely use them again.
- JOHN
- 1 Review
- Verified buyer
Everything about it was excellent.
I ordered the goods at lunchtime and they were with me first thing next morning. The goods were well packaged and in perfect condition and it was cheaper than anywhere else. I couldn't ask for more. If this is the usual standard of service I'd highly recommend Homegoods to anyone.
- Dylan
- 1 Review
- Verified buyer
Good price but did not keep promise on delivery time.
I ordered a vacuum cleaner January 9th. I did on the basis of price ( from a comparison site) and availability. Homegoods said that they had the item in stock and that it would be delivered in 3-5 days. It is now Jan 23 and it still has not arrived. I have recieved one phone call early on to confirm order but had to phone them myself to query the time it was taking to deliver.
The people are very courteous but the promise and reality do not match up.
- pete
- 1 Review
- Verified buyer
The total lack of information is very disappointing
Ordered microwave 06 01 12,it is now 21 01 12 and we have heard nothing! We phoned yesterday and spoke to what seemed a very nice man who told us we would receive a phone call in the afternoon to arrange delivery after the weekend,and we are still waiting.It is difficult to review the situation when there is nothing to review only silence.
- Anna
- 1 Review
- Verified buyer
Best price, delivered as agreed.
It is simple - I searched the internet for the best price of the applicance I had already decided I wanted. The Homegoods price was quite significantly better than any other competitor, John Lewis included. I got a phone call to confirm delivery and the appliance was delivered as agreed. I confess, I still haven't taken it out of the sturdy box (in the middle of house development) so cannot yet confirm if it works! However, so far very happy.
- BBACH
- 2 Reviews
- Verified buyer
Excellent from First to Last
Our dishwasher was ordered and an acknowledgement sent.
We were phoned with a delivery date shortly after, with a promise that someone wpould call the day before delivery and give us a time window - they did. Just for good measure the lads making the delivery called to let us know that they would be at the house within the hour - they were (almost to the minute).
Top marks for this company, I would use them again without hesitation.
- Keith
- 1 Review
- Verified buyer
Appears to be efficient at selling but unsatisfactory after sales service.
As far as the purchase of the Microwave was concerned there were no problems though the time between purchase and delivery was not particularly quick. However when we had a problem with the item ( faulty turntable motor) Homegoods did not seem interested in providing an after sales service apart from supplying us with the tel no of the Bosch repair service.
- Susan
- 1 Review
- Verified buyer
Fantastic service, fantastic product!
We were very surprised to receive delivery before Christmas as we ordered very late.
- KT
- 1 Review
- Verified buyer
Shouldn't advertise having stock when they don't.
I don't really expect to be asked for a review when my transaction with HomeGoods was cancelled by them once they decided that they didn't actually have any stock after all. This was after they had taken payment and sent s confirmation email. Very poor communication, no real apology for messing me about so close to Christmas...overall, very disappointing.
- John Avery
- 2 Reviews
- Verified buyer
Great service- everything happened as promised
ordered machine the week before christmas and everything happened like clockwork and as promised. Would definetly use them again
- Customer Anthony
- 1 Review
- Verified buyer
Website details not updated
The item on the website is listed as a HG-GSD34N01GB which had a lever handle - I believe that is what the picture shows, it is certainly different from the Bosch catalogue picture. There we are, we'll just have to agree to disagree - hope my refund comes soon!
Reply from Homegoods
Sorry Mr Cock. The Bosch spreadsheet detailing changes from old to new models list the GSD34N10 > GSD34N11 as 'No Change'. The picture placed on our website is the same as on the Bosch website and it shows the grip handle. Not really sure what else we can offer? Mark Felton
- barry morris shrewsbury
- 2 Reviews
- Verified buyer
very good service
very good service, delivered on time would use homegoods again,
- Jason
- 1 Review
- Verified buyer
Very good price and service
Excellent service, cheapest we could find. Delivery was quick very happy and would use again
- T
- 3 Reviews
- Verified buyer
Delivery took ages
Ordered 18 November 2011 - a Friday
Delivered 8 December 2011 - a Thursday
Money debited on 21 November 2011
21 real days between order and delivery - 15 working days
Originally quoted 5-7 working days for delivery
- Jason
- 1 Review
- Verified buyer
Great service, quick delivery..Terrible website;)
To be honest when I first went to the site, I didn't think it was genuine, as the prices were low but the website didn't look very professional. I did some reasearch and found mainly good feedback.. To which I am happy to add.
The service was second to none. Ordered my item and after a few days was able to use the online chat (which I have to say is excellent) to enquire when the item would arrive. within minutes I had a reply, and what surprised me even more it did arrive the following Monday.
Would highly recommend, and hope to use again..
Thanks
- Sarah
- 1 Review
- Verified buyer
Excellent
Good price, (excellent security/frad prevention measures) friendly staff and execellent delivery procedure, was kept up to date all throught the process from order to delivery. We were given a 2 hour time slot of between 7am and 9am, delivered and unpacked by 7.30am.
We will definitely use (and recommend to others) again.
- Bruce
- 1 Review
- Verified buyer
Acceptable!!
Acceptable, nothing more or less. On your paper work it stated that we would be telephoned and given a slot for our goods to arrive. We received no communications from you at all, just a knock on the door and there were the goods. LUCKILY, we were in but that is not the point.
Not impressed, you should take a page out of John Lewis's book and see how they perform. You don't even get a 1.
- Clare
- 1 Review
- Verified buyer
Outstanding Customer Service!
By far the cheapest option for my Miele tumble dryer, undercutting big retailers by £140! Fantastic customer service, phone calls to confirm a convenient time to deliver (well within the stated delivery time scale) and a call from the driver on the day to say they were on their way! Highly recommended! Will definitely use this company again.
- Roy
- 1 Review
- Verified buyer
First rate service
Will use Homegoods again and recommend to friends
- Mrs M Davies
- 1 Review
- Verified buyer
Swift service
No hassle, goods delivered on time. Very efficient service and very competitive price. Would use company again.
- anne
- 1 Review
- Verified buyer
Excellent service
Very good price,prompt contact, delivery day given in plenty of time morning or afternoon slot given then 2 hour slot given on day , and driver rang to confirm exact time , excellent. Goods in perfect condition.
- Les
- 1 Review
- Verified buyer
Best of the Suckers!
Only used it over the past 7 days - found it to be, so far, an
excellent vacuum cleaner. Easy to use and hopefully economic burning the electricity. Have to use it myself as honourable wife is
'medically downgraded' - but she has said, 'It looks lovely'. I see no problems using it and it will, hopefully, give many years of
service. Good price, easy booking the sale and good delivery time.
- Sophie
- 1 Review
- Verified buyer
Helpful service, good value & fast delivery
Extremely helpful service: when we discovered the hob I wanted had been discontinued, Homegoods took endless trouble firstly in trying to track it down anyway, and secondly in suggesting and locating an alternative. The hob came swiftly, was well packaged and as described. Exemplary service; I would recommend this company, and I would use it again.
- Customer Lena
- 1 Review
- Verified buyer
First Class Service & Price
Ordered my new Miele cleaner and it arrived virtually by return. Service and price fantastic will certainly use Homegoods again.
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