There was a catch with my order in that it turned out not to be available from the manufacturers any more. However, Max at Homegoods got in touch and gave me a competetive price for the manufacturers latest version and got it delivered within a couple of days. Apart from that slight irritation of being able to order an End Of Lined article in the first place, I was very pleased with the Homegoods responsiveness.
Bought an expensive dishwasher from this company at the best price I could find in the UK. Immediate contact to inform me that whilst the machine was fine the box was damaged and offered a small discount or simple cancellation as it was last in stock. Former accepted and delivery date agreed, machine arrived on time with 2 guys to carry it in and offer of inspection. Nothing more I could ask for from a supplier so 5 star for this transaction.
Best price & we are really impressed with our Miele tumble dryer.
One small niggle. We wanted the t/d urgently. There was silence, then we received a letter by post saying they'd been trying to call me; but both mobile & landline showed no missed calls. Then took another 4 days to deliver. Frustrating.
But if the lowest price, would definately buy from them again.
I can thoroughly recommend this supplier. Excellent prices, outstanding service and a human voice at the end of the phone to help with any queries. Ordered our dishwasher on Monday and it was delivered on Wednesday. Would definitely use them again.
I ordered the goods at lunchtime and they were with me first thing next morning. The goods were well packaged and in perfect condition and it was cheaper than anywhere else. I couldn't ask for more. If this is the usual standard of service I'd highly recommend Homegoods to anyone.
I ordered a vacuum cleaner January 9th. I did on the basis of price ( from a comparison site) and availability. Homegoods said that they had the item in stock and that it would be delivered in 3-5 days. It is now Jan 23 and it still has not arrived. I have recieved one phone call early on to confirm order but had to phone them myself to query the time it was taking to deliver. The people are very courteous but the promise and reality do not match up.
Ordered microwave 06 01 12,it is now 21 01 12 and we have heard nothing! We phoned yesterday and spoke to what seemed a very nice man who told us we would receive a phone call in the afternoon to arrange delivery after the weekend,and we are still waiting.It is difficult to review the situation when there is nothing to review only silence.
It is simple - I searched the internet for the best price of the applicance I had already decided I wanted. The Homegoods price was quite significantly better than any other competitor, John Lewis included. I got a phone call to confirm delivery and the appliance was delivered as agreed. I confess, I still haven't taken it out of the sturdy box (in the middle of house development) so cannot yet confirm if it works! However, so far very happy.
Our dishwasher was ordered and an acknowledgement sent. We were phoned with a delivery date shortly after, with a promise that someone wpould call the day before delivery and give us a time window - they did. Just for good measure the lads making the delivery called to let us know that they would be at the house within the hour - they were (almost to the minute). Top marks for this company, I would use them again without hesitation.
As far as the purchase of the Microwave was concerned there were no problems though the time between purchase and delivery was not particularly quick. However when we had a problem with the item ( faulty turntable motor) Homegoods did not seem interested in providing an after sales service apart from supplying us with the tel no of the Bosch repair service.
I don't really expect to be asked for a review when my transaction with HomeGoods was cancelled by them once they decided that they didn't actually have any stock after all. This was after they had taken payment and sent s confirmation email. Very poor communication, no real apology for messing me about so close to Christmas...overall, very disappointing.
The item on the website is listed as a HG-GSD34N01GB which had a lever handle - I believe that is what the picture shows, it is certainly different from the Bosch catalogue picture. There we are, we'll just have to agree to disagree - hope my refund comes soon!