When it became too difficult to organize our own carers to go in to help my mother with her daily needs we got in contact with Home Instead and they have been very helpful indeed.
Their service provides continuation of care. If needed the care packet is reassessed and adapted in full coordination with the family. That relation, to work out things for the best, works out very nice. It is all rather informal: over the phone; no written contracts but there is nothing to complain about.
A case manager follows everything up nicely and if there is something he gets in contact and he is also at all times available (phone, mobile, fax, email). If the case manager is on holiday: his proxy is aware of everything and up for the job as well.
The carers are much loved and their work fabulous. I think they even do more then just their jobs.
The monthly bill is very clear and detailed. As it should be.
When I get old I hope my family will take care for me, if needed. The service provided by Home Instead might be the best alternative to that.
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