The customer service delivered by Homesdirect365 was fantastic. From the ease of ordering and value pricing to their after sales service and follow-up on delivery arrangements was very impressive. I am normally reluctant to order from companies online that I barely know of but Homesdirect365's continued communications with me throughout will ensure that I will definitely use them again. Perfect customer experience for me!
I bought from homes direct 1 KS bed 1 Double, 2 wardrobes, 4 bedside cabinets & 2 chests .My partner hadn't seen what I had ordered until he unpackaged them once we got to France! Easy to put together, exceptional quality, workmanship second to none. Will be ordering again when our other 2 bedrooms are ready
I ordeered a full bedroom package and i have got to say it is stunning!!! My friends and family love it and will also be buying from Homes Direct. The delivery men were very helpful and bulit my bed and wardrobe which saved me the trouble. Highly reccomended will order again. Thank you.
easy to order, waited a few weeks, but worth it. I was given a delivery date and kept informed on day telephoned and told what time delivery. It was packaged very well and I was very pleased with my chair. Splendid!
Didn't know what to expect as we ordered the bed just from the picture, but when it arrived as promised before Christmas it's just beautiful photos do not do the bed justice, I'm just saving now for the matching furniture. Fab company staff very helpfull Michelle gawne Blackpool
I've bought numerous items from Homesdirect365 over several years and have always been impressed with the build and finish quality of the furniture. Their website is clear and simple to navigate, with a huge range of products, making ordering easy and hassle free. Delivery has always been within the stated timescale and the staff are always professional and friendly. If your looking for quality furniture with a bespoke look, then I would recommend Homesdirect365 as your first port of call.
I would highly recommend homesdirect365 to anyone.....I can't thank them enough from start to finish the offered a great service with help and advice along the way with a great product at the end of it all....I now have the bed and furniture I've always wanted totally transformed our room THANK YOU!
I found the service to be delightful, I had a great treatment from the girl Clair on the phone, she was really helpful and made some superb recommendations to me. I ended up buying a bed, 2 wardrobes, 2 bedside tables and a chest of draws, really nice hand carved furniture which looks great. I must also add that the delivery guys were really helpful too. All in all I would give the company a 10 out of 10, I would definitely recommend homesdirect365.
I recently bought a set of french draws and a bedside table, they arrived on time and were well packaged. The draws and bedside table looked better than I imagined they would. I can`t thank homesdirect365.co.uk enough for the service they gave me. I wouldn`t hesitate in recommending them to anyone. Thanks AGAIN!!! :)
I have ordered two small items in March, one arrived faulty, now is June and they still delaying with the replacement. Customer service is unpleasant and unprofessional, they completely don't care about their own clients. I will never buy from them again.
Reading past reviews I had my doubts but a friend once said people only write bad reviews!!! Anyway I wanted a full bedroom re-designing and decided to go with Homesdirect 365, yes I waited nearly 10 weeks but its hand carved and designed in great detail. Plus in their defense they do tell you this and also it spends 4 weeks or something at sea, so why moan if you want quality surely its worth the wait. My Partner loves our new bedroom furniture and said she feels special when she's in the room. The customer service staff to me personally where first class and I have re-ordered and would do again, The delivery team kept me informed regarding timings due to my busy work schedule and arrived within a 10 min timeframe of when i said i could be there!! If this is bad service well i beg to differ, I have many top companies supply my home and this to me has been the best of the bunch, so thank you again homesdirect and do not change your ways because to me its been first class. I believe many people are impossible to keep happy and you will no doubt receive more bad reviews but like I said if happy customers always sent in reviews I am 100% certain your turnover would treble because the full experience to me as been First class. Thank you again You make my Partner so happy and this is no easy task!!!!
I ordered the furniture in early January. After a lot of emails and calls informing me of delays, I have received most of the furniture today but I am still missing an item that will not arrive until mid June! 6 months to get the furniture is just ridiculous! On top of that, there was no flexibility with delivery dates. I was given a date and that was the only date that the drivers were in my area. The delivery "slot" was also ridiculous (between 8am and 8pm). They turned up at 5pm so what a waste of a day waiting for them! The items were ok but I can't say they were amazing and definitely not worth waiting 6 months for them. I would never use them again.
I purchased a mirrored console table from Homes Direct and found their customer service team to be helpful and efficient. The console was delivered on the day they said and it is an excellent product. It was a present and the recipient was equally delighted with the table.
I received the victoria antique bed, bedside and drawer chest 2 days ago, they are exactely the same as described, no I should say even better than the pictures. Elegant and tasteful! My friens and family also like them very much, many friends ask me where I got those furnitures, haha...
I have ordered many large items of furniture from this company over the past 18 months and have been very happy with the products. There have been delays with individual items within my order, but they have been delivered eventually. This is because the furniture I ordered is hand-made and comes from overseas. I love the products so much I am prepared to overlook the delays and will continue to use this company. The staff are always pleasant and informative with good product knowledge and advice. Angela Voller
i spent and paid upfront nearly £3500 on a bedroom collection and placed my order in May 2012. i was advised it would take 8 -12 weeks for delivery. the pieces arrived in drips and drabs over the next few months with no reason for the delay. (including a faulty piece even though they advertise that every piece is double checked before delivery) Come September 2012 the last few pieces arrived minus the bed. i was advised further delays until Dec 2012. at this point my patience grew short and i contacted consumer rights and citizen advice. unfortunately i was advised that all i was entitled to was a refund. as i had already accepted and used the other pieces of furniture i had no choice but to wait for delivery. no one wants a bedroom collection without a bed!! i issued Homesdirect 365 with a time of the essence letter but they still refused to give me a confirmed delivery date. you can guess what i was told in Dec and again Jan. im just waiting now for the Feb estimate to come and go.
if you want any items in a reasonable time i was not use this company!!