I have always been rather wary of online discount suppliers - often the service suffers with poor information or delays in receiving the goods. I've been very pleasantly surprised with Home Supply - their website is well set out with comprehensive product information, placing the order was hassle free, they bettered their target delivery date (came within 2 working days as against the 3-5 suggested on their site) and their price was a good bit lower than several other sites I looked at (including one that I know from experience has an awful customer service record).
Smooth and easy online transaction. I used the online Help and found it to be informative and helpful. Online transaction was secure and straight forward. Follow up email helped with providing delivery date. I had two items to be delivered and one email specified two deliveries and a further one that specified one delivery date. I called the telephone helpline for clarification. They were very helpful cleared up the confusion. Both items delivered. On promised dates. They were well packed and delivered undamaged. This was the first time I have used homesuppy and it will not be the last. One of my concerns related to them being in Plymouth and me being in Newcastle upon Tyne. But this concern was unfounded.
Please write a review with more than 10 characters.
I have used Homesupply several times over the last 6 months and have always found them helpful, efficient, courteous, competitive and above all, a pleasure to deal with. Will certainly use them again!
Received the radiators which were delivered by a driver who was very professional, the radiators were well packaged.
We purchased these for our kitchen and utility and have had many comments from friends and family on how nice they are.
We would highly recommend them and the heat output is brilliant!
Thank You To HomeSupply for this quality service.
I ordered a ultra argenta mirror cabinet on 23-11-2013, I have a email to say my order will be delivered at 2-3 working days .now it 's 7 days , I called the home supply company,they said they will call me back ,but they didn't call me back,
now I am still waitting .
I purchased Pegler kitchen bridge taps they arrived super quick 2 days later, thrilled with quality and the classy look to go with my new kitchen. Best price from HOMESUPPLY and super service will be buying from them again soon for my new bathroom highly recommend this company
A new tap to match our kitchen was hard to find, this was just right and will be excellent once our plumber has fitted it. Ordering was simple and the delivery was prompt.
Placed order 15th November 2013, estimated delivery 3/5 days. The container due to be shipped out to Cyprus from the UK leaves on the 26th November so giving plenty of time. However have been informed today that delivery is not expected until 2nd December so will have to wait until the next shipment which is not until middle of January 2014.
Would use them again without reservation.
Product looked great and service from homesupply was good. I was kept up to date on the progress of the order and it arrived in good time. The only problem I had was it was unclear on the website that fittings were not supplied with radiator and that you need to purchase chrome screws separately which was disappointing.
I wanted a shower enclosure and chose an expensive one. I rang to ask about delivery - got through straightaway and was told it would come in three to five days. I ordered online and received a phone call within a few hours to say it would be delivered direct from the manufacturer the very next day. And it was. Highly impressiveI
Delivery on time as promised and well packed. Although the top grill cover and side panels were missing from one of the radiators - one phone call and three days later the missing parts arrived. Good value for money and would use them again.
Despite looking on the usual High Street websites I couldn't find what I wanted and at a good price. Until I found this site, purely by accident. I was hovering round for a few days, since it's not me that will fit it but in the end I thought beggar it, if it's wrong tough. Anyway it arrived very quickly. Ordered Thursday afternoon, arrived Monday.
Only problem I have now is getting it fitted! I think I might sign up for a plumbing course.
Very pleased with service, regular updates from HomeSupply. The plumber who fitted the radiator said that it was sturdy and well made and we had made a very good choice. He had seen some flimsy radiators recently but this one was the best.
I ordered a Barlo Quinn radiator from Homesupply because it looked as if they were very quick and reliable. Before placing my order I had an on-line chat with 'Tyler' who assured me that the item I wanted was in stock and the delivery times could be met. Well it turns out it wasn't in stock once my order was processed and the delivery times could not be met. So I contacted the office to see if there was anything that could be done. I was told rather bluntly that nothing could be done and system processes and procedures were blamed which really wasn't at all helpful. When I said that I wasn't happy with the service and that I would express my dissatisfaction on TrustPilot, the office manager slammed down the phone and abruptly ended the call. So my advice.....go somewhere else for your purchase.
after being told that my taps from b and q were going to take 3 months to arrive and the plumber due in a matter of days i received my taps from your website within days and the best thing was they were almost identical to the b and q ones and cost me £110 less.many thanks for your great service and the taps look great.
We've now placed two orders with Home Supply and have had to chase up both. The first because the fixing brackets for the product ordered were not sent, and the second because 9 days after ordering, the order had not arrived - despite emails saying that it would be here within two or three working days.
System worked brilliantly when deficiencies were brought to their attention, but they shouldn't have to go wrong first!
Excellent communications - great prices - I was kept informed of progress during purchase. Delivery driver phoned half an hour before delivery - very pleasant guy, and he carried it into the house for me.
The shower tray arrived in perfect condition and is exactly what I wanted. I had hunted for some time to find one..........not easy for the size of tray.........
I am delighted and will return to Home Supply for other items. Highly recommended, a pleasure to find a company who delivers what it promises.....well done!
It is ironic to be asked to review an item that we are still waiting. We were supposed to be contacted in order to be delivered within 5 to 7 days and we still haven't been contacted depsite placong the order 1 week ago.
By rating only 1 star not reviewing the item but the service we are receiving so far
Ordered a radiator which was delivered very quickly, within a few days. A very helpful, polite and pleasant young lady took my order! And a very willing and helpful young man carried it to my car. Excellent service. Thank you. Oh and the radiators great :)
a straightforward order completed without a hitch. cannot fault the service from order placement to the quick delivery.
To reply as a company, please log in to your business account.