HomeSupply reviews

HomeSupply reviews

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Review by confirmed purchaser

The worst on-line retailer I have come across in 20 years.

AVOID! Unreliable staff.

At 9am on a Friday I spoke on-line to a representative and requested a next day (saturday) delivery for an £850 barbecue. This was not possible, which was fair enough, but he confirmed that if i placed the order that morning then the delivery would be the following Tuesday. I have that in writing. I ordered the barbecue 19 minutes later.

In the afternoon, I called HomeSupply to check to see if I could collect the barbecue myself. I was told I could but the depot closed in an hour and was 30 miles from my house. Not having set the car up with roof bars etc, I informed the representative that I wouldn't collect after all and that I would expect the barbecue on Tuesday. The representative said she would contact the delivery depot to confirm this.

I took the Tuesday off work - unpaid. At 1pm, I called to ask if they had an idea what time it would arrive. I spoke to the same person with whom we'd discussed delivery. She said she would ring the depot and get back to me. She didn't do this. I called again at 3pm to be told that the order was in the "picking" phase and I would be contacted to arrange a delivery date. This was the week before the Easter weekend when I wanted my new £850 piece of kit and had only used HomeSupply due to their fast delivery window.

I explained all of this in writing and suggested if they compensated me for my day's lost wages, by reducing the price of the barbecue as a gesture of good will, then I would be happy to re-order. They declined this and cancelled the order.

So I am without my £850 barbecue, am down a days wages, and I cannot stress more strongly to you good readers that I would avoid this retailer if they were the last one in business.
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Review by confirmed purchaser

Excellent service

Radiators delivered promptly, just as promised. Told delivery could be expected from 8.00 a.m. that day - they were delivered two minutes before 8.00 a.m.!!! Excellent service.
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Review by confirmed purchaser

Let down badly with delivery

I ordered a radiator and had to chase receipt as didn't arrive when promised, several calls later and I was told a woeful tale of several mishaps with warehouse and couriers, to be fair a supervisor got involved and radiator was redelivered within a few days, which is the only reason they get 2 stars
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Great

Would use them every time. Good product, good price and brilliant service.
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Review by confirmed purchaser

Web site and company easy and efficient to use

We ordered some radiators and expected delivery in one week, unfortunately the rads were a deleted product unknown to us and the supplier refunded and apologised immediately will use them again...........
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Review by confirmed purchaser

Good prices but delivery problems

Everything we ordered was delivered in a reasonable timescale, but product from different manufacturers came separately which meant being in to receive four individual deliveries. One delivery was scheduled to arrive on a day when I knew we couldn't be in all day so I telephone to let them know. I was told they had re-arranged delivery to a day when someone would be in, but the delivery arrived just as I was about to go out, which worked out OK. The driver had tried to telephone us, but he had be given the wrong telephone number, so he couldn't get through.
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Review by confirmed purchaser

A speedy service

The item I have purchased was exactly as I expected and the delivery was unbelievably speedy.
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Review by confirmed purchaser

unbelievably efficient

Ordered some bathroom fittings from HomeSupply as they quoted lowest price of about eight potential suppliers. The order was confirmed straight away, together with an indication of the likely delivery date. A second E-mail informed of delivery the following day. A final E-mail on the morning of delivery confirmed the hour slot (11.05 -12.05). Delivery was precisely at 11.05.
Fittings were well packaged.
Would highly recommend them.
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Review by confirmed purchaser

Superb Service

Excellent Quality of service,Swift Delivery and Value for Money
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Review by confirmed purchaser

Brilliant first class

Excellent service from ordering to delivery, kept updated all the time, the driver was very professional and on time, You stand out from the crowd.
I had bad experiences ordering on line before and that put me off, but you are so good it has given me confidence in using the internet for ordering items.
Good luck and thank you for providing a top class service
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Review by confirmed purchaser

Really pleased with our towel rail and loo roll holder

As always it is a nightmare trying to find something that does what it is supposed to do, that also looks good and is within your budget. Both the Crosswater Central Double Towel Rail and Loo Roll Holder have ticked all the boxes for us. We found Home Supplies very efficient throughout our order process. The parcel arrived within a one hour delivery slot and we had the option to change the delivery address as well. After receipt of the parcel I did have to contact Home Supply as I did receive items that I had not ordered or paid for, they were very grateful that I had contacted them and quickly arranged a collection day that suited us, so no problem there either. I would have hoped that if my order had gone astray someone else would have done the same for me.
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Review by confirmed purchaser

Great radiator

Very pleased. The radiator arrived very quickly and was extremely well packaged. It looks great and saves a large amount of wall space which I have been able to put to better use.
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Review by confirmed purchaser

good

Good web site -easy to order. Had a hiccup over delivery date but all ended well.
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Review by confirmed purchaser

Hassle free shopping from the word go!

Fast & efficient service at great prices
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Review by confirmed purchaser

Great value & service

Home supply were great value & products were delivered will packaged & on time! I would definitely use the site again!
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Review by confirmed purchaser

Incorrect delivery date

I received an email informing me of the delivery date and even when chased on same day they said it would arrive; in fact it turned up a day later which meant a whole day off work wasted.
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Review by confirmed purchaser

Fast and Efficient service +++

Very efficient, good communication and my order was delivered two days after ordering. Will definitely use again.
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Review by confirmed purchaser

Accurate description, delivered on the day and at the precise time - EXCELLENT!

Not only was the description accurate, but this was the most competitive price I found available at the time. All correspondance was via e-mail, which again was both informative and accurate, with particular reference to the delivery date and time. This experience has been most pleasent and I would recommend HomeSupply to family and friends.
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Review by confirmed purchaser

Quality product and service.

First time user. Would definitely use again and recommend to others. Thanks.
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Review by confirmed purchaser

Good product and delivery but costly to return item

Ordered a Pegler tap and it arrived within a few days. I decided that the style was not suitable so contacted HomeSupply to arrange return. I was quoted £20 to return the item as I had to use Peglers own courier service although this was reduced to £15 after complaining.

HomeSupply Customer Support

About this company

Bathroom taps, bathroom suites, shower enclosures and much more from Bristan, Hudson Reed, Crosswater, Home of Ultra, Ideal Standard and Roca all at discount prices

Visit HomeSupply

Contact HomeSupply

Call us on: 01752 705522
We live here: HomeSupply Retail Ltd, 8-10 Faraday Mill Bus Pk, Prince Rock
PL4 0ST Plymouth
United Kingdom

Category

HomeSupply is ranked 10 out of 17 in the category Barbecues & Accessories

HomeSupply is ranked 61 out of 141 in the category

HomeSupply is ranked 453 out of 1032 in the category Home & Garden

HomeSupply is ranked 36 out of 57 in the category Lights

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