Reply from HostelBookers
[REPLY]
- Reviews (3,771)
- carlos
- 1 Review
easy!
it was easy to buy thru this. I am satisfied.
The only thing is that they charged me a 10 % fee for booking because i paid with credit card (but hostelbookers mention it before all and it is acceptable) and in my email confirmation from the hotel, the hotel says that they will charge me another 10% upon the rest of the bill (when they not clarified that the hotel would charge another fee. ) . so finally I paid 20% more. So i think all the fees must be clear in order to know what is the total cost of the purchase. thnx.
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- Federico Vidal
- Frankfurt an der Oder, GB
- 1 Review
Easy, Secure and great valorations
The web page is better than any other, is very easy to searh, to filter and then to make the reservation. Also the no comission fee makes a very uncommon booking page, but at the same time one of the best.
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- Meri-Helene Mikkola
- Hermosillo, GB
- 1 Review
Nice and easy
Hostelbookers is a good site with a large option of choices where ever you wanna go. A lot used, it helps to let you a good image of the places in the eyes of visitors. The only thing negative for me to say is the fact that when I tried to use Hostelbookers in January to book a hostel in Mexico City, they took my monmey etc but in the end, the hostel never got my reservation and said they're totally booked (obviously since I made the last book myself). But I'm a believer of second changes, hope this one works out just fine!
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- Georgia Vidler
- Puerto Vallarta, GB
- 1 Review
Hostel bookers has always been the best!
Hostel bookers always finds the best quality cheap hostels and they are the only reviews I trust, wouldn't book anywhere else.
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- Caio Cagnani
- Malvern, GB
- 1 Review
Really simple and efficient!
I have been using the Hostelbookers for a while already during my stay in US and it always finds me the best hotels and hostels, which a good price and relevant reviews from other customers, so I can decide with more property.
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- Shaundra Onushko
- Courtenay, GB
- 1 Review
Hostel bookers has been pretty wonderful.
I have had good experiences with hostel bookers. One thing I can say is a negative, I didn't see it informed that my 10% booking fee would come off my card in GBP whih is quite a higher exchange rate. I wish I would have known this. But the convenience of using hostel bookers totally out ways this sucky part. Also I had emailed them once along my trip about an issue with the hostel I booked in Venice Italy not existing when I got there. I still ended up with a place to stay but was a bad experience. Hostel bookers was quick to reply and appreciated the heads up I gave them. Also they said on top of looking into the chain it's run by they will be refunding my booking fee. This was a really nice thing and I think that it truly shows how good of a company they are! I will defiantly continue to book with hostel bookers for my future trips.
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- MAr Lupercio
- Aveiro, GB
- 1 Review
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- Christine Pickering
- Seoul, GB
- 1 Review
Great, easy-to-use website
This site was easy to use and had a ton of hostel listings for the city we wanted to visit. I had no problems making reservations on this site, and I would always receive a confirmation e-mail immediately after I made a booking. Overall, I would recommend this site to anyone looking for accommodations anywhere in the world.
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- Gabrielle Bailey
- London, GB
- 1 Review
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- Angel Ivanov
- Sofia, GB
- 1 Review
It has never been so easy to book your stay.
I have been using HostelBookers for a while now and I have never had any problem with any of the bookings I've done through them. The website is easy to use, very straightforward. It gives you all the information you need in order to make the right choice. And then you are just a few clicks away from booking your stay anywhere in the world. I totally recommend it.
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- Boo Fung
- Hong Kong, GB
- 1 Review
Really convenience and easy booker!
HostelBookers is a really helpful n convenience friend to help travelers in booking accommodation! It really helps me a lot! And it's easy to search all possible accommodation out ! Thanks!
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- Paula Rivas
- Don Torcuato, AR
- 1 Review
Easy and clear - me senti segura
It´s the first time I have booked with you. I phoned the hostel a few minutes later for an inquiry and they already knew my name. Eso me parecio muy bien!!
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- Alejandra Chavez Uribe
- Berlin, GB
- 1 Review
the best way to find a place to stay
For me it is the best way to find a place to stay all over the world. It is very easy to use and you can also read reviews from other guest. I always use Hostel Bookers when I travel, I did it for Colombia, Austria, Germany, Spain, Poland, etc.
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- Nathalia André
- 1 Review
Hostel Bookers is the best place to find where to stay anywhere in the world.
I travel a lot, and i used hostelbookers.com a lot of times!
Always reliable and easy !
I recomend to everyone!
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- Tom Green
- London, GB
- 1 Review
Loads of hostels all in one place!
So, I've just booked 3 weeks of Australian hostels with HotelBookers. Really easy to book, only downside was that you can only book one at a time - potential improvement would be to allow users to create an 'itinerary' and book multiple hostels with one click.
But everything was marvellous, search results sorted quickly and the prices are the cheapest anywhere on the internet.
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- Emilie Cms
- Lyon, FR
- 1 Review
Enfin un site simple et efficace !
J'ai réservé mes nuits d'hôtel sur ce site et j'ai trouvé l'utilisation très simple et claire. Les explications et photos sont plutôt bonnes même si par exemple il faudrait ajouter quelques précisions parfois (nous étions en fait dans une auberge de jeunesse ce qui était parfait pour un couple d'étudiants comme ne conviendrait pas à tous les voyageurs). Pourquoi ne pas faire des catégories ?
En tous cas la pré-réservation en ligne puis le paiement sur place a été sans surprise !
Un bémol: les indications d'accès à l'hôtel sont vraiment mal traduites (traducteur automatique de google) et donc d'aucune utilité.
Je renouvellerai mes réservations de nuits d'hôtel sur ce site.
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- Gilos Solig
- Mexico City, GB
- 1 Review
Excellent!
Making a reservation through hostelbookers is as easy as it gets. It lets you make an informed decision because of its easy to read reviews and full set of pics so your travel can be just as you planned it.
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- Stephen Hodges
- Lake Oswego, GB
- 1 Review
My only trusted Hostel Booker!
I only book my hostels through HB! The reviews give me confidence when I book and I have never been let down! HB is always a part of my travel experience. Thanks HB!
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- Tay Kai Rong
- Hatfield, GB
- 1 Review
Easy, simple booking steps and very helpful reviews.
Highly recommend HostelBookers.com. You can easily find the accommodation that suits you best. Most importantly, there is no booking fee. Plus, the reviews are super useful in helping to select suitable accommodation.
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- Joe Treanor
- Edinburgh, GB
- 1 Review
Very Quick and Easy to Use!
Hostelbookers is really excellent. The fact we only need to pay 10% on the day is very helpful as I don't have all the money now and won't have it until I go! the account interface which shows your upcoming books is extremely helpful too. The ratings system is clear and helpful which makes our choice easier. I would highly recommend using hostelbookers.
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- Laia Mataró Nogueras
- Groningen, GB
- 1 Review
We find a really cool/original hostel (on a boat) with nice price and quality relation.
Dear buddy,
I was trying to find a good spot to crash while I have 4 days off in Berlin and I found a really cool hostel. I could book it thorugh the website of "hostel bookers" and I am really excited about it. I will stay in a super nice hostel, and I paid a good and comprensible price for it. I love it! I am really looking forward to be there, but not just because the city, also because the accomodation. This could not be possible without Hostel bookers, this is awesome!!!
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- Lia Deromedi
- London, GB
- 1 Review
Easy, peasy, lemon squeezey
I do all my travel bookings online and like to keep things as simple as possible. Hostelbookers helps me find exactly what I need, make sure I know everything about it before booking, and then if there are any issues their great customer service responds promptly. I don't have a lot of money to waste and I like to make sure when planning a trip for work or fun that I am getting the best deal. I particularly like the variety of establishments available to book from HB.
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- Gelmina Zabulionyte
- Chicago, GB
- 1 Review
Amazing!
I love using this website. It's very easy to use and very helpful. The hostels are few dollars cheaper than any other hostel website which is brilliant! I love it.
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- Charlie Otten
- Columbia, GB
- 1 Review
Wonderful Company to Book With! Simply, THE BEST!
Their website has a great database of places to stay all around the world. It is highly used by many travelers. This means there are tons of helpful reviews from people who have stayed in each place. The payment process is simple and easy too!
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- Lluis Roig Lr
- Sydney, GB
- 1 Review
Fast, efficient, reliable
It's the second time i use hostelbookers and won't be the last.
just by adding the dates and place i want to go i can find exactly what i am looking for (cheap and well rated accomodation). Like this i can make a choice of well balanced price/quality hostel. It also tells me how many people is looking at this hostel and warn me if there are few rooms remaining so i can make a decision on time.
Truly a very helpful website
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- Monica Marinov
- Melbourne, GB
- 1 Review
Easier to use than Hostel World!
Hostel Bookers is my website of choice when planning a trip - easy to navigate, very detailed room options and prices, clear information and cheaper to book through! It's made researching accommodation for my first big back-packing adventure stress and frustration free.
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- Cels Cardona
- 1 Review
Easy to book
It is really easy to search for hostels, which are adapted to my needs. It is also really useful the reviews that the travelers posts, since it allows me to make an idea of how the hostel is and if it suits with my need, indeed, if I'm visiting a party for its nightlife, I can search for the opinions of the travelers that went for the same purpose.
The only thing I dislike was that while doing the payment, I can buy a security confirmation for the payment, which costs like 1,5€, an option that I don't like, since the site should be safe enough to protect the payment.
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- SU Po-yu
- Braunschweig, US
- 2 Reviews
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- Jessica Ann O'Keefe
- College Park, GB
- 1 Review
Very easy to use website, full of informative reviews and other information
I used several websites (hostels.com, hostelworld.com, hotels.com) when looking at hostels for my trip. I found hostelbookers.com to be on of the easiest to use with lots of info and helpful reviews. The only thing I would like added is more information on where the hostels are located. Hostels.com has a good feature where it tells you how far each hostel is from the city centre that I think would be helpful to see on hostelbookers.com as well.
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- Yc Cheng
- São Paulo, GB
- 1 Review
very easy browsing website, good deals and no booking fee.
Liked this website very much, unlike booking.com, who always try to charge full price beforehand. hostelbookers really try to give their customers the best convenience. Not to trick us. Thank you!
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- Emm Vee
- 1 Review
BEST HOSTEL BOOKING WEBSITE ON THE INTERNET!
Being somewhat of a penny pincher I always check multiple websites for the best rates and Hostelbookers.com has never let me down! The website has a beautiful layout that is extremely simple to use but jam packed with excellent search features. Booking the hostel was extremely fast and painless and literally took less than a minute. I'll be going to Hostelbooker.com to book the rest of my hostels for my backpacking trip through Europe, THANK YOU!
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- Mackenzie Chu
- 1 Review
Easy to use, good selection of hostels available, well-rated to make decision easy
This was my first time using HostelBookers.com. I've typically used HostelWorld. I like it more as it has a different selection of highly rated hostels. I'll be coming back.
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- Juliann Doessel
- Boulder, GB
- 1 Review
Easy and cheap with great options!
Hostelbookers practically saved my European adventure! As the procrastinator I am I waited until the last minute to find all of my lodging during a month and a half voyage throughout Europe, luckily hostelbookers.com is easy enough to navigate and find a cheap hostel in downtown in less then ten minutes! With so many options you could take your time to find the best possible option for your trip or be like me and snag a central not too expensive bed and be set to go! I have never experienced technical difficulties and they even helped me cancel one of my bookings and was never even charged for it! Easy, cheap and helpful hostelbookers.com will definitely be my preferred website for any traveling needs in the future!
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- Rebecca Schwabl
- 1 Review
Bestes Angebot
Für unseren Aufenthalt hattte hostelbookers.com das beste Angebot. Die Auswahl der Zimmer ist einfach und übersichtlich. Wir werden in Zukunft auch wieder bei hostelbookers.com buchen.
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- Linda Humphries
- 1 Review
easy peasy
discovered Hostel bookers site after hours of searching for apartment in South Goa
as i have basic computer skills i found site and booking very easy ,will definately pass info on Hostelbookers to family and fiends
cheers again Col/Linda x
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- Sebastian Cao
- Buenos Aires, GB
- 1 Review
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- Lily Style
- Plymouth, GB
- 1 Review
Easy to use web site/low deposit/some glitches
We have returned to using hostelbookers because we are, overall, very happy with their service. We did have the problem when we arrived at the accommodation in Turkey earlier this year, we'd booked through their site, in that the guest house – Emre Cave Pansiyon – could find no record of our booking at first. However, this is not, we think, the fault of Hostelbookers. We had the same problem with other accommodation we'd booked in Turkey through other sites. A definite plus of hostelbooker is that they only ask for 10% of the accommodation cost up front, unlike other sites that ask for more. There was a problem with the Turkish accommodation though in that the GBP price hostelbookers had told us was way off the mark and our accommodation cost considerably more than we'd expected. In fact, we may well not have chosen to book to stay there had we known the actual cost: a CHEAP trick from hostelbookers to lure customers in, perhaps?
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- Gillian Doherty
- Gold Coast, GB
- 1 Review
Best website for hostel bookers
This website is so easy to use and has all the things that a true traveller really needs to book accommodation. I've been a few trips to a few different places and I don't use any other site. It's easy to use and actually cheaper than a certain other hostel booking website.
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- Austin Hawkins
- Brisbane, GB
- 1 Review
Deliciously Convenient and Easy!
When i began planning my trip to greece, i though.. well shit where am i going to find cheap places to stay? So i jumped straight on google and Hostelbookers.com was the first thing i saw.
So i decided to give it a go and sweet mother mary it was the easiest thing i have ever done. I had to pay 10% of my entire booking to reserve and book the accomodation and the rest is payable when i get there!
Simple, fast and an awesome selection of Cheap accom. + NO BOOKING FEES!
I will without a doubt be using this again
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- Mariah Jessen
- Trier, GB
- 1 Review
Wouldn't book anywhere else!
It was so fast and easy and not to mention it has a huge selection of different hostels, hotels, apartments and so on to choose from! Will definitely book with hostelbookers.com again!
HostelBookers Customer Service Team
We're here........
365 days of the year, Seven days a week, Opening hours 09.00 -17.30 GMT All enquiries answered within 24 hours
Meet the HostelBookers Customer Service Team
We're real people with a real passion for our jobs and we're all based in Central London. Our team is multinational which really helps when dealing with so many customers from all over the world. We’ve got talent from Germany, France, Nigeria, Spain, Italy, Hungary, South Africa, Mauritius and England. We’re from a wide variety of work backgrounds but have a wealth of experience in the travel and customer service industry including, airlines, hostels, tour operators, theatres, theme parks and hotels. Between us we’ve travelled to Canada, Australia, Japan, Sri Lanka, Tunisia, Greece, Spain, Madrid, France, Amsterdam, Portugal and New York, to Thailand, Costa Rica, Argentina, Finland, Tahiti, Russia, Croatia, Cyprus, Belgium and Austria. As a reminder you can contact us by e mailing: customerhelpdesk@hostelbookers.com. (we'll aim to reply within 24 hours). However, if you prefer, you can call us on +44 (0)20 7406 1800 We're looking forward to hearing from you.
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