I Pre-Ordered Battlefield 4 and the release date was on the 9th Novemeber 2013. I tried canceling my order on the 29th and 30th of October but they would not allow me to for two reasons. 1 - That their manager was not there and 2- They said for me to wait until I get the CD Key. Their live support was not very helpful, asking me to come back at a different time, various times. Won't be using them again I am afraid.