Hotel Steiner reviews

Hotel Steiner reviews

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Reasonable facilities and location, but poor service in restaurant

We stayed at Hotel Steiner in Obertauern this year for skiing. The location is good, and the facilities fine for this four star hotel, which obviously sport welness, spa, pool and what have you ...if you need it. The "hardware" was fine ... maybe except the wifi, that although free .... did not have good reach and capacity, and the codes had to be entered each and every time a device was to access the wifi. The biggest dissapointment was the service level in the resturant at dinner. This is a "breakfast and dinner included" hotel, so it is not obvious to go to another restaurant. Maybe that is the reason for the complacancy. The staff is very young ... and forget orders, forget taking orders from the childrens table .... and has to be reminded all the time. Also the owner seems complacant. He is around walking the floor and greeting the guests when he is not at his family table eating. Last night the service was really poor and we addressed him to have a chat. He responded "gleich" (soon) ... 24 hours later he had still not approached us. This will not be a repeat for us. The skiing was generally good, very good snow, but the resort is small. The high difference is not great, and the length of the runs is generally poor.

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