Initially I made a booking online but then realised that I had booked the wrong hotel!! I rang Hotel Direct and the female staff member told me that it could easily be sorted. She cancelled the reservation and went though other hotels that I may be interested in. She made all the necessary arrangements and confirmed by email. She was very friendly and sorted out my problem with no fuss.
I booked a theatre break in London last month (Nov. '13) through Hotel Direct and had no trouble at all with the website. Regrettably I managed to leave the booking confirmation at home on the day, but the hotel receptionist qhickly found my booking as soon as we arrived.
The show, incidentally was "one Man, Two Govenors" at the Theatre Royal, Haymarket and the hotel was the Park Plaza, City Hall, Waterloo. Both were excellent.and the break was good value for money.
Once again I have used Hotel direct and they have found me a hotel that suits my purpose. It is my grandaughter's 21st in Feb and we wanted a 'wow' hotel. Simon found just what we were looking for and at a reasonable price too. We can't wait to stay there as I know it will be great, as of course the other hotels I have booked through them have been.
Will always use them and I recommend that if you too want a 5 star hotel at a good price through Hotel Direct.
Hotel Direct have provided me with an outstanding service from start to finish.
Incredibly cheap deals at a great hotel.
They even called to confirm my booking for me and let me know that everything was good to go.
Very helpful staff helping me choose which part of London to stay. Hotel was great for the money, very vibrant place.
I don't normally write reviews but credit where it is due I would definitely recommend this company. I have never had any issues before (5th time now) you really can pick up a bargain for a 4/5 star hotel at half the price.
I made a reservation via a price comparison website. Hotel Direct's price for the particular hotel in London came out cheapest and I was able to book quickly. They promised to confirm the reservation within 24 hours, but they phoned me back shortly with a query and a nearby alternative hotel if I preferred. Altogether a good service for this first time user.
Thank you for making the booking process so easy for the Ibis Styles Hotel Docklands and a great price too! Without hesitation I would recommend this hotel for so many reasons. We stayed for two nights over a weekend. The reception was welcoming and the staff very friendly. Our room had two single beds and I have to say we stay away quite regularly and these were the most comfortable beds we have ever slept in. So soft! The room was immaculate! The shower room was small but perfectly formed and the shower was nice and powerful and again immaculately clean. The little touches like the free bottles of water and beautifully laid out tea/coffee tray/pen paper etc were very welcoming. Lovely and warm room and quiet because we were at the back of the hotel. The only thing I would comment on was not being able to switch the air conditioning motor off so that did drone on during the night but did not ruin our stay. Breakfast - what can I say - so much choice and beautifully prepared and so many choices of hot drinks too and the staff were all friendly. You will not be disappointed if you stay here! We were on level 5!
We found the whole process very good from start to finish. The Hotel staff were very helpful and friendly , the weekend was well organised ,we were very comfortable with the whole experience and had a fantastic time Thank you
The room were great and plenty of room inside the hotel was great and we enjoy the breakfast a great start to the day all staff very welcome as well
I phoned quite late at night to book some of my staff in to a london hotel & the lady I spoke to was excellent, I had tried to book online but because I am the cardholder but not going on the trip I noticed I was advised to phone. I was a bit apprehensive expecting it to be a bit of a pain but the service experience was excellent.
Thank you :)
I found hotel direct excellent to deal with as I said above, they went to the trouble to double check with the hotel just to make sure the booking was correct,and emailed me just to confirm the booking.
Was looking online for a hotel in London and wanted somewhere nice to stay with a good location. Their phone number was very clear and it was nice to have the option to call and discuss with someone rather than just doing solely online. Booked really easy. Looking forward to my stay there at a really good price also.
Thoroughly enjoyed the weekend which was a surprise for my daughter's birthday.
She loves the show and has already seen it three times before but wasn't disappointed.
The hotel was very modern and the service was excellent. Staff were very friendly and welcomining,
Would deffinately recommend it to others!!!
I came across Hotel Direct by accident on my Computer actually. I was looking to see what shows were on in London so that my Partner and I could take a weekend break away from Home.....and lo and behold....Hotel Direct popped up. I used them and quite frankly, they did all the work for me and booked myself and my Partner into a superb Hotel and we had absolutely fantastic seating at The Lyric Theatre. Couldn't have done better myself.....in fact I don't think I could have done as good. Well done Hotel Direct...will use you again. Thanks.
I was apprehensive about booking my hotel in London, over the telephone, this is because I have an email address that is a mouthful. In the past, using various other travel companies, having to spell out my email address with the added problem of the person on the other end of the phone with what appeared to be limited English, more than once the invoice has not reached me due to their not understanding. I had to make a call to Hotels Direct and then planned to book on line. The lady who answered, not only was English, but very helpful and put me at ease, therefore I booked my stay over the telephone there and then. 10 out of 10, great service and prices, will use them time and time again.
Theatre break was amazing dirty dancing was a great show would recommend it hotel was great location just of oxford street only 20 minute walk from the theatre and shops right around the corner hotel was very clean and the staff were very friendly breakfast was beautiful and food in the restaurant was also very good would book again with hotel direct
First time I've used Hotel Direct and it proved to be a very useful experience.
The hotel rates were very good and customer service was excellent, so look no further than Hotel Direct.
Just stayed in lovely central London hotel arranged through Hotel Direct. I thoroughly recommend them.
I found the Hotel Direct system very easy to use and it worked first time with no fuss providing the theatre I required,excellent seats and good clean centrally based Hotel ideal for the theatre and Oxford Street/Regent street.
All in all I would recommend and will use the site again
Simple website, you can see at a glance the hotels and prices along with hotel info to suit your budget and needs. I had to call customer services about something and talked to a really friendly and helpful member if staff. All in all a great booking experience
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