Hotel Direct reviews

Hotel Direct reviews

Excellent
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About

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Review by confirmed purchaser

Excellent service

We booked a hotel/theatre break with Hotel Direct, the process was easy and the reservations team were very helpful. You are kept informed of everything via text even a text to say that the reservation has been checked and the hotel was ready to welcome us. We would have no hesitation in booking with them again.
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Review by confirmed purchaser

Amazing and extremely helpful!!!!

The lady I spoke to was extremely helpful, she took time out to answer the many questions I had and didn't seem to mind. Will definitely use again!!!
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Review by confirmed purchaser

Great staff , reviewed my booking well

Could not have received any better service. Will definitely use them again
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Review by confirmed purchaser

kept us well informed.

Its the first time I booked a holiday break through Hotel Direct, the service was good and they kept us up to date with all the information we needed. It was my wife's birthday treat ,she was very happy with the hotel and theatre ,and smiled all through the weekend : )
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Review by confirmed purchaser

not happy

i liked the service did not like the charge of €25 in case of cancellation up to 48hrs before check in..... booking.com has free cancellation up to 24 hrs before check in, plus the payment on the card is made by the hotel on the day of arrival...the card is given only as guarantee of the reservation
The adviser was very polite and helpful
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Review by confirmed purchaser

Great service, great value!

I am very happy with the arrangements and it even exceeded my expectations!
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Review by confirmed purchaser

5 star it says it all

very very happy could not fault it super room super location
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Review by confirmed purchaser

Quality customer service

Fast and efficient and got me an excellent deal.
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Review by confirmed purchaser

A good experience. Everything was up to expectations.

I would use Hotel Direct again and I am willing to recommend it to friends.
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Review by confirmed purchaser

Booked by telephone- very quick and easy.

Booked by phone with a very helpful assistant called Vicky, my hotel of choice was fully booked but Vicky searched the area and found me a very good deal at a hotel close by. My confirmation email was received within seconds .
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Review by confirmed purchaser

Hotel Direct First Class

A good website easy to use. I used the phone line as I had one or two queries I needed answering before I booked. These were sorted efficiently. The lady I spoke to was very helpful. Will use Hotel Direct again.
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Review by confirmed purchaser

Excellent

We had a fab time, hotel brilliant. Emails were sent with confirmation and maps , could not of been easier
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Review by confirmed purchaser

Very helpful and friendly

The lady I spoke to was able to help me change my booking quickly and without hassle. She was very helpful and friendly.
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Review by confirmed purchaser

Want the Best - Go Hotel direct

The hotel was fabulous, very posh, staff very polite, wasn't cheap but well worth it. Combined with the theatre outing it made a wonderful memory of our silver wedding anniversary.
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Review by confirmed purchaser

Excellent customer service

I booked a hotel in London for one night via the website and afterwards decided to book an extra night but wanted to remain in the same room - i spoke to customer service and they were very helpful and sorted this out quickly and efficiently - I would not hesitiate to use again.
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Review by confirmed purchaser

Excellent

The service was excellent,quick and efficient
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Review by confirmed purchaser

Super 4 star hotel, booked within minutes of calling Hotel Direct, cheaper than all other comparison sites

I have been trying for weeks to book a good hotel at a reasonable price, I have been trying all the comparison sites but the 4 star hotels were more than I wanted to pay. Just happened to try Hotel Direct and as they were offering a "Hidden Gem" hotel at a very good price. I booked it and to my amazement it was a really nice hotel which I have visited before. I was so pleased. The other comparison sites could not offer this hotel under £150 but Hotel Direct charge was £118. Will now try Hotel Direct first in future when I look for a hotel.
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Review by confirmed purchaser

Hotel Direct?.......Excellent!

Brilliant service. Very easy to book on line, print off what you have booked, e mail before hand to remind you. Hotel was excellent and we got upgraded which was a huge bonus for my daughter as we were celebrating her 18th birthday. Will definitely use you again!
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Review by confirmed purchaser

Economic, prompt and efficient service.

Hotel Direct was not only extremely efficient and economic but emailed check backs and confirmation inc. Maps and directions from Euston Station to Hammersmith Holiday Inn. Will not hesitate in using this service in the future. Asked for late check in as we were off to the theatre and that was accommodated.
Top draw service.
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Review by confirmed purchaser

Exceeded my expectations!

A lady called Sarah helped me with my booking and was extremely helpful, constantly looking up information and finding the answers to all my questions.
I haven't received service like this in a very long time, so thank you Sarah.

Hotel Direct Details

Arrival Assurance™

Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.

UK-based customer service centre: 0800 633 8000

Call our friendly UK service centre for the very best hotel prices and expert advice. Calls are free from UK landlines. From a mobile, tel 01872 261 100; your normal mobile tariff applies. From the Republic of Ireland, call free on 1800 937 937.

Up to 75% off published hotel rates

All Hotel Direct rates are discounted with up to 75% off hotels' published prices. Check-out our Hidden Gems™ and Dial-a-Deal® hotels for exclusive offers.Hotel Direct staff are awaiting your call 7 days a week. They get up in the morning to find you a fantastic hotel deal!

Best price guarantee

Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.

Earn Points

Earn Reward Points with every reservation which you can redeem against future bookings or give as a Gift Voucher.

1000s of hotel reviews

Hotel Direct has one of the biggest resources of hotel reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels.

VAT and service always included

All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no hidden extras.

About this company

The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival.

Visit Hotel Direct

Contact information

Call us on: 01872 261 100
We live here: Bridge House, St Clement Street
TR1 1ER Truro
United Kingdom

Category

Hotel Direct is ranked 3 out of 49 in the category Hotels

Hotel Direct is ranked 4 out of 62 in the category

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