Hot Tub Barn reviews

Hot Tub Barn reviews

Excellent
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About

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Review by confirmed purchaser

top tub - top man (Dave Matthews)

We had this lovely fella visit us to undertake a 'gold' service on our hot tub. He was very friendly and soon made himself at home - enjoyed his tea!! he was very informative and explained clearly what he was doing and offered excellent advice on how we should maintain the tub between services. We would certainly welcome Dave back again and welcome continued support from him and his colleagues at Hot Tub Barn in Chelmsford.
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Review by confirmed purchaser

10/10

Glen and Dave were both very professional and did a fantastic job, they found the leak very quickly and managed to fix on site. Which was great for us as we were back using it later that evening. Thanks
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Review by confirmed purchaser

Delivered within 48 hours.

Deleivered according to promise.
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Review by confirmed purchaser

Bloody Marvellous Service

Having booked our annual service at relatively short notice, not only did their engineer Chris turn up on time, but he phoned us when he was on his way to advise his arrival time. I wish I got this sort of service from my garage!!!!
When he arrived he was polite, efficient, quick, explained everything that he was doing and even managed to access a unit that needed replacement in the most inaccessible corner of the installation without his smile leaving him once!!!
Thanks Chris - the workmanship, advise and his attitude were superb/
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Review by confirmed purchaser

Great service

A great experience from sales to installation everyone I have dealt with has been professional, helpfully and polite, nothing is to much of a problem thanks.

Tony
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Review by confirmed purchaser

Chris knew what he was doing and got on with it. Very Good.

We thought we would try a local company out for our servicing of Hot Tub and swim spa. They were like a bunch of cowboys who had no idea what they were doing and charged an arm and a leg for doing nothing. The Tub and swim spa were left in a state worse than when they started. Chris Tritton from hot tub barns comes in sorts it all out smoothly, calmly and knew what to do and how to do it. Than ks Chris.
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Review by confirmed purchaser

seam less

using the web to order materials is easy and seem less it only takes a short time and payment goes through fast. would use all the time as I purchased my hot tub from this company five years ago and they have always attended to me with a first class service.
keep up the good customer service you stand out from the crowd !
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Review by confirmed purchaser

5 star service

We have had our hot Tub for about 1 week now. We are very impressed with the service from the showroom in Ashford and the installation from the guys from Essex.
Very good aftercare service. Thank you to Martyn and Gail, both have been very freindly & helpful.
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Review by confirmed purchaser

Fast service; cheaper than anywhere else I could find.

I saw, I ordered, I paid, I got promptly at a good price. Bish,bash, bosh. Just what I want!
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Review by confirmed purchaser

Excellent service from Dave Matthews

Dave turned up on time, quickly ascertained what was wrong with the pump and sorted it out. He also cleaned the equipment area and gave advice on how to keep the area clean and clear of debris. He took time do a bit of other maintenance on the hot tub for us.
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Review by confirmed purchaser

Helpful on phone and easy to use website.

Had a question regarding filter before ordering on the internet. Lovely lady answered my question so was able to complete internet order.
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Review by confirmed purchaser

Product at a great price but the postage is a little pricey.

Still awaiting the filter but seems a great price. Shame that the postage adds almost a third to the overall price.
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Review by confirmed purchaser

Customer Focused Business

Dave Matthews has just been to carry out a service call. He was punctual, polite and helpful and finished the task to an excellent standard in good time.
He well maintained the excellent reputation that the company has for first class customer service.
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Review by confirmed purchaser

keep coming back

Have had no cause to complain - keep coming back to this company because of their prompt service, competitive prices. Keep up the good work!
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Review by confirmed purchaser

EXCELLENT SERVICE

OUR HOT TUB WAS SERVICED BY DAVE MATTHEWS TODAY AND I HAVE TO SAY THE SERVICE COULD NOT HAVE BEEN BETTER. DAVE WAS FRIENDLY, POLITE, EFFICIENT AND WORKED HARD DESPITE THE AWFUL WEATHER AT THE TIME. I WOULD DEFINATELY RECOMMEND HOT TUB BARN. THANK YOU
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Review by confirmed purchaser

Efficient,polite and helpful service.

Dave Mathews arrived in good time considering the distance he had to travel he replaced the faulty component efficiently. His manner was polite and helpful. Thank you Dave .
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Review by confirmed purchaser

VERY GOOD SERVICE

I am very pleased with the service from hot tub barn and Dave Matthews could not have been more helpful.
Will certainly recommend the company and look forward to using my hot tub now that it has been serviced and a new cover fitted.
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Review by confirmed purchaser

amazing delivery! over the garden wall- our airbourne hot tub!!

Out tub has arrived!!! on a wet cold morning- but that didnt stop me smiling all day! so excited!
William and David were so friendly-introduced themselves with a handshake, explained everything very clearly and even took their shoes off to use the bathroom! The weather was awful- but not one complaint from these lads, in their wooly hats and big coats! Our tub is wonderful, and as it flew over our garden wall on the crane I couldnt help hoping that the neighbours were watching!
After 24hrs the temperature was fine and we had our first dip in our tub ...also....in the rain!
The whole experience has been first rate- from behaving like an excited child at Bybrook Barn-to the ordering of our tub- to delivery..all totally brilliant! Just looking forward to looking at the stars now...!
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Review by confirmed purchaser

perfect professionalism

I would highly recommend this company
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Review by confirmed purchaser

Like water off a ducks back.

A very easy and speedy experience, thank you. Barry J Belton.

Hot Tub Barn Ltd Details

About this company

Hot Tub Barn is a leading UK retailer of hot tubs and swim spas, with three showrooms hosting a variety of HotSpring spas and Riptide exercise pools, many available for on-site wet testing.

The company has an in-house installation, servicing and warranty team which is the envy of the wet leisure industry. Many Hot Tub Barn employees have worked with HotSpring products for more than 10 years.

Visit Hot Tub Barn

Contact information

Call us on: 01245 265 036
We live here: 41 Robjohns Road
CM1 3AG Chelmsford
United Kingdom

Category

Hot Tub Barn is ranked 127 out of 1032 in the category

Satisfaction Guarantee

We're an authorised HotSpring dealer for good reason

Money Back Guarantee*

If for any reason, within seven days from the date of installation, you are not satisfied with your new HotSpring Highlife, Limelight or Hot Spot hot tub, Hot Tub Barn will refund the purchase price of your hot tub, less 20% restocking charge. *

Hot Tub Exchange Privilege*

For 30 days from the date of installation, Hot Tub Barn will provide you the privilege of exchanging your hot tub for any other model from the HotSpring Highlife, Limelight or Hot Spot collections for the difference in the purchase price plus a 20% restocking charge. **

Happy-Where-It-Is Guarantee*

Within three months of original installation, Hot Tub Barn will be happy to relocate your HotSpring, Limelight or Hot Spot hot tub to any location on the same property where the hot tub was originally delivered.

Just-Call-Us Warranty

Hot Tub Barn (not a third party, unless specified) will perform all warranty work on your HotSpring Highlife,Hot Spot, Limelight, Tiger River, Solana, Rapid River or Riptide spa under the conditions set forth in the warranty provided.

* Does not apply to Riptide Swim Spas and Exercise Pools

** This does not include special delivery, installation and related costs - for example, electrical contracting, use of crane, spa shelters etc.

Visit our site for full details and terms of this guarantee.

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