H.T.B. The place to be to benefit from excellence.
I had a problem with the Moto-Massage jets not moving up and down on my used Jetsetter purchased last July. I phoned H.T.B. on Monday and spoke to Trevor and explained the situation.Trevor obviously knows what the possible causes can be and asked if he could call me back once he has checked that any parts that may be required are in stock as he wants to send an engineer out to FIX the problem in just ONE visit.Within 30 minutes Trevor is back on the phone asking if an engineer could visit the coming Thursday.Yes says I gratefully and leave instructions for him to gain access.Thursday morning the engineer calls to check on the access to my property and proceeds with the repair.My wife and I return from work to find a perfect hot tub.I phoned Trevor on Friday morning to thank him and check what the problem had been only to be told that it could be a number of things so for safety sake they have replaced all the possible parts and all this under warranty,so free of charge. ABSOLUTELY EXCELLENT FAST AND EFFICIENT SERVICE. Thank you all yet again at H.T.B.
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