I am so grateful that I decided to use the money my mum left me when she died to buy something special. The choice was between a new bedroom refurb or a hot tub and I know I made the right choice. Having looked on the internet and sent for a free magazine with useful informatiom I received a really friendly E mail from Sarah at the Hot Tub Barn. It was very informative and helpful but not in the least pushy which I really appreciated. The money took longer than expected to come through but they were really happy to wait for me which was great and I wasn't beseiged by E mails or phonecalls - a rare treat! I finally made it to the showroom feeling very vulnerable and nervous but it turned out to be the most amazing fun afternoon. I'd packed my costume as suggested in the information I had received but had no intention of using it. That's before I met Steph who was so welcoming and helpful and 'steered' me into making my decision. Many of my pre conceived ideas changed over that afternoon but now I have exactly the hot tub I want. There was no pressure at any time but just lots of good advice. Yes I did end up trying out three hot tubs which really helped and I loved it! Throughout the process everyone has been really accomodating and helpful but Steph has been the one ironing out the problems (like needing a crane etc!) and now I look on her as a real friend. The installation day went really smoothly even in the snow and Glenn was also amazing. His patient explanations to my demanding grandson seemed to be all part of the service and everyone was really friendly and helpful. The whole process has been an amazing experience and I am so grateful that I found the Hot Tub Barn. They do exactly 'what it says on the tin' and more - if only everyone we deal with could be like this firm the world would be a better place.
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