Called into the shop at Chelmsford today to pick up some chemicals.....prices were considerably higher than those on line. So, won't bother now to ever call into the shop again. This means Hot Tub Barn will loose the opportunity to sell me anything else that will catch my eye whilst whilst I'm there. I guess this situation really sums up retail in general. If you make on line so attractive that we don't need to visit your shop.....you are likely to loose impulse sales.
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