When you invest in a hot tub the after sales service and back up is very important. You don't get this when buying off the Internet! The guys in Chelmsford are friendly and always helpful. They know there stuff
Ordered our supplies on Monday and they arrived Wednesday - can't ask for much more really. Anything you can do about the weather? We are hardy souls but this Springtime period seems to be very cold !
Having visited our local Hot Spring and Jacuzzi dealers we were attracted by the Hot Tub Barn's range of used tubs. We got plenty of good information from Stephanie in the showroom who took us to view a used Envoy off-site. We were still a little uncertain about how we would get the tub into our back garden so another member of the team (Huw) made the 80 mile round trip one evening to check that out and advise on installation.
The installation itself was very professionally performed several weeks later with plenty of care taken and everything set-up and good to go. With a fair price agreed and a one year warranty in place we feel confident the Hot Tub Barn was the best choice for us.
Stephanie from Hot Tub Barn was really patient and detailed when selling me the used hot tub. The showroom is fantastic, full of everything you need and with loads of working tubs on display. They took me to the workshop where I saw my potential tub being refurbished, so I was able to get a really good look at it before I committed to purchase.
On the day of delivery, the lads wheeled the tub down the long gravel drive with ease and had it all set up within a couple of hours. They were also fantastic and took their time to explain everything to me.
In all I was really impressed with Hot Tub Barn!
We bought our hot tub over six months ago. The whole process in buying and having it delivered was fantastic. Daniel Warner gave us some great tips on how to choose our tub. We thought we wanted certain features, he helped us to realize that what we wanted probably wasn't the best for us. Both Dave Dimond and Dave Belcher were great delivering and fitting the tub. They even allowed my four year old to enjoy helping out. After a few months one of the lights on the tub wouldn't come out. We contacted Daniel and he put us in touch with Trevor Parsons. Getting it fixed was so seamless and fitting around us. Apart from the light working we wouldn't have even known they'd been here. Thanks to you, especially Daniel for looking after us so well. We're loving the hot tub, especially on these cold, snowy days. See you all soon.
Brian, Rebecca, Charlie and Alfie Notman
It has been a pleasure everytime when dealing with Hot Tub Barn. Especially the Service Department. I have spoken / exchanged e mails with Trevor on a number of issues and can honestly say have received the best after sales from any organisation. Glen has also been excellent in sorting out technical aspects.
a five star organisation, keep up the good work.
we have always recieved really good service from this company, but we are very supprised how expensive some of the parts are.
Shaun was prompt and professional. He was curtious and answered all the questions I had and more. It was obvious he knew what he was doing which put me at rest, as it can be worrying when parting with so much money. He also gave advise on maintenance and what to look for in the future. He also finished the job remarkably quickly, which was of benefit as had other commitments that day. All in all a asset to Hot Tub Barn.
From the moment we walked into the showroom to delivery we have had excellent service. Martyn has been really helpful along the way and always on the end of the phone. Delivery was great with the team contacting us to advise of their arrival time and even rang a few minutes before they pulled up outside!
Once here they quickly got on with things and within 2 hours all was ready. A detailed run through of what to do then took place and that was it. 24 hours later all was ready and in we went. Great fun and so easy to use. Since then we've had contact from Martyn to see how it all going. Even with a couple of minor issues we still have confidence in Hottub Barn.
I am so grateful that I decided to use the money my mum left me when she died to buy something special. The choice was between a new bedroom refurb or a hot tub and I know I made the right choice. Having looked on the internet and sent for a free magazine with useful informatiom I received a really friendly E mail from Sarah at the Hot Tub Barn. It was very informative and helpful but not in the least pushy which I really appreciated. The money took longer than expected to come through but they were really happy to wait for me which was great and I wasn't beseiged by E mails or phonecalls - a rare treat!
I finally made it to the showroom feeling very vulnerable and nervous but it turned out to be the most amazing fun afternoon. I'd packed my costume as suggested in the information I had received but had no intention of using it. That's before I met Steph who was so welcoming and helpful and 'steered' me into making my decision. Many of my pre conceived ideas changed over that afternoon but now I have exactly the hot tub I want. There was no pressure at any time but just lots of good advice.
Yes I did end up trying out three hot tubs which really helped and I loved it! Throughout the process everyone has been really accomodating and helpful but Steph has been the one ironing out the problems (like needing a crane etc!) and now I look on her as a real friend. The installation day went really smoothly even in the snow and Glenn was also amazing. His patient explanations to my demanding grandson seemed to be all part of the service and everyone was really friendly and helpful. The whole process has been an amazing experience and I am so grateful that I found the Hot Tub Barn. They do exactly 'what it says on the tin' and more - if only everyone we deal with could be like this firm the world would be a better place.
I have had my Hot Tub for over 10 years now and whenever I come across problems, which have been very few, and I require advice or assistance or I need some chemicals when I ring Hot Tub Barns, it's usually Trevor Parsons that I have dealt with, I know that he and they will always go out of their way to help. In fact they make you feel as though you are a friend rather than being just a Customer, always chatty but always knowledgeable and reliable. Never been disappointed yet.
We have had our hot tub over 12 years now, it is realible and easy to maintain and use. We use the team from Hot Tub Barn, for service and chemicals and have always had the most efficient and friendly service, its a pleasure to deal with them. We have no reservations in recommending Hot Tub Barn to anyone, as ther header says, you do get good,old fashioned reliable service, everytime.
I have had a few niggles with my hot tub which was out of warranty and frankly, Hot Tub Barn could have been quite difficult about my situation - but refreshingly, they were'nt - Trevor and the team went out of their way to resolve the problem, even returning on at least three occassions until a solution was found. I cannot rate this Company enough, as their level of after sale skills and service is rare to find and a great credit to them. I recommend Hot Tub Barn to everyone as like anything, things can go wrong, its how they are resolved that sorts 'the wheat from the chaff'! Thank you, Trevor, Hugh and all at Hot Tub Barn
I have been using Hot Tub Barn now for a few years. I've found their prices and the quality of their accessories to be excellent. They have helped my family and me to get continued use and enjoyment from my Hotsprings hot tub.
The staff are friendly and provide good service. The web site is easy to use. Delivery was accurate, well packaged and promptly delivered, as always. I've dealt with this company for many years and my only reservation is the price of some items of water treatment essentials, especially filters. However, I know that I am buying good quality so you get what pay for, I suppose, and I do keep going back.
We had been considering buying a hottub for many years but were unsure of the practicalities and maintenance of becoming an owner.
Having visited Daniel Warner at the Knockholt showroom he explained everything in 30 minutes and provided a number of choices of hottub options to consider. At no point did we feel pressured and we returned the following weekend to purchase a Hotspring Prodigy.
The delivery team were professional and highly skilled. We live in a London terrace with limited access to our garden, their delivery and install was faultless in difficult weather conditons.
We have been enjoying the hottub since it was delivered in December and can always call Daniel or one of his team for advice at any point. It is also very clear should any maintenance or repairs need to be carried out in the next 5-10 yrs the Hottub Barn team will be there to assist us.
We just received our Prodigy today after looking forward to it for months. Wayne and Dave did a good job of installing it (mind you I expected nothing less after 2 teas and bacon butties,!!) can't wait for 24 hours to pass for it to be up to temperature to use it. We have had great service from hot tub barn in Ashford "thanks Martin"
Excellent service , after sales service is second to none .
Great website. Really Really fantastic prices and delivery was second to none, I ordered Wednesday dinner time and my parcel was delivered Thursday morning. Customer care was great as we'll, one of the items I ordered was not in stock, so someone called me and asked if I wanted something else instead. I wish more company's would treat there customers this well.
After a full and informative telephone conversation with Hot Tub Barn, Glenn arrived on schedule, and having looked at the hot tub explained to me exactly what the problem was and also what the solution was. He explained both in terms I fully understood so that I was comfortable with his solution and confident in his work. Glenn is obviously a good and confident engineer who enjoys his work and makes customer satisfaction his priority.
Thank you Glenn, and Hot Tub Barn
I had a problem with my hot tub. One of the hinges on the lid pulled away from the outer casing. Called Hot Tub Barn, sent a picture of the damage done and they sent someone to fix pronto.
I really missed not using it when lid was out of service so am happy to report, ALL SYSTEMS GO AGAIN. Shaun Monk saved the day.......................
I had a problem with the Moto-Massage jets not moving up and down on my used Jetsetter purchased last July.
I phoned H.T.B. on Monday and spoke to Trevor and explained the situation.Trevor obviously knows what the possible causes can be and asked if he could call me back once he has checked that any parts that may be required are in stock as he wants to send an engineer out to FIX the problem in just ONE visit.Within 30 minutes Trevor is back on the phone asking if an engineer could visit the coming Thursday.Yes says I gratefully and leave instructions for him to gain access.Thursday morning the engineer calls to check on the access to my property and proceeds with the repair.My wife and I return from work to find a perfect hot tub.I phoned Trevor on Friday morning to thank him and check what the problem had been only to be told that it could be a number of things so for safety sake they have replaced all the possible parts and all this under warranty,so free of charge.
ABSOLUTELY EXCELLENT FAST AND EFFICIENT SERVICE.
Thank you all yet again at H.T.B.
Our hot tub has been losing water all week but due to the bad weather and the fact it dark in a morning before we go to work and dark on a night when we get back have been unable to pinpoint where it was leaking from. I phone Hot Tub Barn yesterday and first spoke to a lady (I didn't catch her name) and she told me exactly where to look and what to do to try to find out where the leak was coming from. I asked my boss if I could nip home to check it out and as if by magic followed her instructions and found the leak straight away. I phoned back and spoke to a very nice gentleman called Trevor who said he could send me a replacement part in the post that I should receive next day. Brilliant, fantastic service and advice, not llike some companies that would say "We need to send an engineer out and it will cost you £xxxxx before you start. Well done Hot Tub Barn and all your staff!!
I ordered hot tub chemicals for the first time from stuff4hottubs having just got my new tub last month. I was impressed with the prices and also delighted with the super fast delivery, I ordered late Wednesday evening and they were with me Friday. Thank you! I will get all my chemicals from here in future
They make being in hot water such a pleasure. The staff are hot, they know their stuff and are friendly, good humoured and obliging with it!. The product is always of hot quality. Their service boils over with efficiency, good humour and promptness.
You won't get your fingers burnt with Hot Tub Barn
I have just had a Hot Springs Envoy tub installed by Hot Tubs Barn and cannot fault the service or the product. From the first contact with the sales team (Martyn and Viv) in the showroom through to the delivery, installation and instruction given by Dave Matthews, the service just could not have been more attentive and helpful. We are now using the tub every evening (even in the rain!) and feeling the benefit all the time. I would recommend Hot Tub Barn to anyone considering getting a hot tub.
Only the 2nd. time I have needed to call for a service engineer and my tub is TEN years old ! although I have regularly carried out the maintenance and cleaning recommended I think this speaks volumes for the product.
The engineer attending was punctual,polite, and helpful regarding the workings of the tub.
Thankfully the fault turned out to be a minor one, so we were both happy,
Thanks again to HOT TUB CHELMSFORD !
PS I forgot to give Dave Mathews a mention.
This would not be my first choice anymore and 2013 will try another company who perhaps at least has time to communicate to customers instead of just a web site. Customers want to be informed- whether good or bad news. An email would be great but a phone call would be better.
Ordered a hot tub cover and told 5 weeks- rang after 7 weeks and informed 14 weeks. You would of thought I might at least get an email to tell me? Still not arrived - lets get that crystalline ball out!
If you want to keep customers then treat them how you would like to be treated.
Dave Matthews serviced our Hot Tub and gave good advice on what we should do to easily keep our Hot Tub at it's best. He turned up on time and carried out a swift job and advised the products that were necessary to avoid future expensive costs.
I certainly wouldn't be bothering to do this review unless it was deserved!
To reply as a company, please log in to your business account.
* Does not apply to Riptide Swim Spas and Exercise Pools
** This does not include special delivery, installation and related costs - for example, electrical contracting, use of crane, spa shelters etc.
Visit our site for full details and terms of this guarantee.