Hot Tub Barn reviews

Hot Tub Barn reviews

Excellent
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Review by confirmed purchaser

We looked else where until we visited Hot Tub Barn, Ashford.

We house sat for a friend who owned a hot tub, this was lovely, two weeks of hot tub use, all we had to do in return was feed the cat.......... The cat didn't get much attention though, hot tub, cat, hot tub, cat, mmmmm tough one.
On their return we decided that's what we wanted, we visited two other shops locally, both offered a reasonable service, however their main interest was a sale, not selling what we needed or our ability to get it into the garden.
Martin from ashford was great, we could have brought any hot tub but after a sensible conversation with valid and instructive answered we choose the RELAY, this took less than half an hour for us to be convinced of the quality and back up available for a new-be user.
To our joy Martin came to us two days later and did a survey, this proved positive, one hot tub ordered and paid for.
Apart from Martin, the next part was even better, 15 days from order we were sitting in our nice new tub.
It really is lovely, exactly what we wanted, big enough for a family of 4, but not too big considering its a 6 person tub.
The delivery, couldn't have meet a better class of driver and assistant, nothing was too much trouble, although the tub needed to come via a neighbours garden and over a fence, this didn't matter, polite, helpful and knowledgeable.
It was placed where we wanted, how we wanted it and all rubbish was removed, the only way we knew they were there is the new square thing in the corner......... Ahhhhhhhhhhh lovely.
I seriously would be more than happy to recommend any and all my friends to visit Martin and see the selection, something for everyone.......
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Review by confirmed purchaser

Happy wife = Happy life

My wife has pestered me for a hottub for years and I finally broke. We compared getting a second hand one sold privalty verses going to a supplier. So my wife began dragging me round the suppliers and viewed some through private sellers that fell within our budget.
Hot tub barn were surprisingly competative when you look at the whole package.
Going private sale is a risk as the hout tub is not professionaly checked over and theres no garentee with it, the cover is old and the only chemicals you get is what the owner has. Delivery is another costly consideration.
The hot tub barn offered much more compared to all others
.... Competive price of quality models.
.....One years guarantee
...Professional check of the hot tub and part replaced if needed.
.... New steps/cover
..... A chemical pack with DVD, with all you need to get you started, even a rubber duck!
... Friendly support if you need it.
....Delivery and instalation by profesionals, who do this for a living. These guys were impressive and couldn't ask for better service and support to to get you going.
So before you go second hand or new consider the whole picture of the cost and risk. I don't believe you could go wrong with hot tub barn and there range of tubs as the quility and sevice is superb.
After all, get it wrong and you've got one unhappy wife.
We would just finally like to say we are thrilled with the hot tub and the service.
I have a happy wife which = a happy life for me.

Many thanks Hot Tub Barn :-)
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Review by confirmed purchaser

Everything I needed and next day delivery.

I could not recommend Hot Tub Barn more highly. They had all I required on a very easy to use website at reasonable prices. I was surprised when the chemicalsI had bought turned up the very next day as I had only ordered the items mid day the day before.
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Review by confirmed purchaser

Great service

We've been customers for something like ten years and we've always received great service as well as useful and constructive advice. We've found cheaper products elsewhere on the internet but the quality is not the same as here; and in the long run cost us a pump! We're happy to recommend!
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Review by confirmed purchaser

Service with a smile

The tub arrived on the day sheduled and installed with no fuss. Dave and Chris were friendly efficient and very informative and did an excellent job. The service we have received so far from purchase to installation has been just perfect. Very satisfying when a company fulfills the promises it makes at point of sale.
Thank you
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Review by confirmed purchaser

A great product and a pleasant buying experience.

Very impressed with our 2013 Hotspring Sovereign recently purchased from Hot Tub Barn Ashford showroom....great product from what appears a well run company. The Branch Manager at Ashford, Martyn Gent a pleasure to deal with and a credit to HTB. Delivery and installation without problems. Everything promised delivered in full and on time.
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Review by confirmed purchaser

Part order delivered within a day and fully informed of the rest of the order to come.

The web site made ordering the correct part by showing the exact part grphically.The only negative is the long lead times on the items not yet delivered and whether or not I have paid up front on these parts 10 weeks before the estimated delivery date.
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Review by confirmed purchaser

Prompt efficient service, carried out to the letter. by a friendly,knowledgeable engineer

Although our hot tub is ten years old,ChrisTritton our technician, left it looking as new and working in first class condition. The Gold service he carried out is worth every penny and I am sure that if I continue to look after the hot tub as well as I have done in the last ten years, there is no reason to doubt that we will be enjoying our hot tub for another trouble free ten years.I would have no hesitation in recommending Hot Tub Barn to anyone who enjoys the pleasure of their hot tub. A BIG thank you to Chris , whose cheerful disposition made what could have been a painful exercise, into a pleasure
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Review by confirmed purchaser

Quick relaible service

Ordered a spare part for my hot tub and received it next day so I was very pleased with the speed .
This the helped me get things back together and start using my hot tub !
Thanks for the service and also your video clips help with the servicing I had to do

Best regards
Darren kingsnorth
Ashford kent
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Review by confirmed purchaser

Great service from sales to installation

From the first cup of coffee at the sales center to installation it all progressed without a hitch and am now the owner of a bubbling hot tub.
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Review by confirmed purchaser

EXCELLENT COMPANY!!!!'!!!!!!!

When I ordered the items for a changeover from Hot Tub Barn I never expected that the items would be with me the following day
Definitely use again.
Keep it up..
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Review by confirmed purchaser

Extra quick delivery

really pleased with the packing and the delivery.
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Review by confirmed purchaser

Look no where else for your stuff 4 hot tubs

Would recommend using this company for all your needs for your hot tub good prices and speedy delivery
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Review by confirmed purchaser

Exceptional Customer Service from a quality company!!

Dave Matthews completed a silver service on Envoy hot tub, purchased in 2008. Dave's work was up the usual high standards that I have come to expect from Hot Tub Barn. The post sales customer service from Hot Tub Barn is outstanding, Trevor in the office is unbelievably helpful - and is always a cheery voice - if I'm ever concerned that the tub isn't performing properly, I give Trev a call and he is always a calm voice of reason!! I have a service contract and over the years different members of the maintenance team have serviced the Spa, they have all been unfailingly polite and helpful. It is rare these days to find a company having pride in their work and loyalty to the product and it is a pleasure to deal with them.
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Review by confirmed purchaser

Great customer service and reasonably priced.

Chris, who services and repaired our tub, was courteous and efficient, had a smile and was most helpful.
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Review by confirmed purchaser

excellant

Wayne from the service team came to look at my tub, he was extremely friendly, professional & couldnt do enough to help. I would rate him at the highest level & would like to thank him once again.

Also a big thank you to Gail who as usual provided excellent customer service support.
So once again Im a very happy customer thanks to really helpful team at Hottub barn.
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Review by confirmed purchaser

fast correct service

Fast reliable service would be improved if you recieved an email before to say what day it will be delivered
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Review by confirmed purchaser

Tubby very sleek

I found website clear and easy to use, delivery very prompt (48hrs) have bookmarked site and would use Sruff 4 Tubs again.
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Review by confirmed purchaser

After a scratchy start all went to plan and we are thrilled with end result.

We had our Riptide installed in July 2012 . After an initial worrying period on the delivery day mostly not Hot Tubs responsibility ( the wrong crane arrived / the tub bumped the roof of the house ) etc . To be fair the installation site was very awkward but despite this the Riptide was installed and operational within a few hours . The Hot Tub crew and the guys for G W Southern were exceptional on the day and have continued to show genuine interest since . Daniel at Knockholt showroom in particular .
The Riptide is used 2/3 times a week with visiting guests , grandkids and for our own personal fitness.
My only real moan is the sheer weight of the cover which takes 2 people to remove . Other that that we are very pleased with everything and congratulate Hot Tub on their product and continuing service . I do not believe anyone can be perfect so its 4 stars for me maybe a grudging 4.5 . Bob Taylor
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Review by confirmed purchaser

Fantastic hot tub, excellent service, very helpful staff

Since our first visit to the showroom in January 2013,we were given lots of advice and information on which hot tub to buy. It was refreshing not to have a 'hard sales person' but a genuine friendly helpful member of staff called Sarah Self who showed a great deal of interest our new venture of holiday lets on a farm in Norfolk.
Sarah took time to cover all the pro's and cons's on all the different kinds for sale.
We have now been operating our new business for 4 weeks, all our holiday guests have been very impressed with the hot tub. I have had to call upon the service department to sort out a couple of small problems, we received plenty of advise over the phone and the engineer sent resolved the problem did so promptly and professionally.
I would not hesitate to recommend them to anyone looking to purchase a hot tub.
Mrs Karen McConnell

Hot Tub Barn Ltd Details

About this company

Hot Tub Barn is a leading UK retailer of hot tubs and swim spas, with three showrooms hosting a variety of HotSpring spas and Riptide exercise pools, many available for on-site wet testing.

The company has an in-house installation, servicing and warranty team which is the envy of the wet leisure industry. Many Hot Tub Barn employees have worked with HotSpring products for more than 10 years.

Visit Hot Tub Barn

Contact information

Call us on: 01245 265 036
We live here: 41 Robjohns Road
CM1 3AG Chelmsford
United Kingdom

Category

Hot Tub Barn is ranked 127 out of 1032 in the category

Satisfaction Guarantee

We're an authorised HotSpring dealer for good reason

Money Back Guarantee*

If for any reason, within seven days from the date of installation, you are not satisfied with your new HotSpring Highlife, Limelight or Hot Spot hot tub, Hot Tub Barn will refund the purchase price of your hot tub, less 20% restocking charge. *

Hot Tub Exchange Privilege*

For 30 days from the date of installation, Hot Tub Barn will provide you the privilege of exchanging your hot tub for any other model from the HotSpring Highlife, Limelight or Hot Spot collections for the difference in the purchase price plus a 20% restocking charge. **

Happy-Where-It-Is Guarantee*

Within three months of original installation, Hot Tub Barn will be happy to relocate your HotSpring, Limelight or Hot Spot hot tub to any location on the same property where the hot tub was originally delivered.

Just-Call-Us Warranty

Hot Tub Barn (not a third party, unless specified) will perform all warranty work on your HotSpring Highlife,Hot Spot, Limelight, Tiger River, Solana, Rapid River or Riptide spa under the conditions set forth in the warranty provided.

* Does not apply to Riptide Swim Spas and Exercise Pools

** This does not include special delivery, installation and related costs - for example, electrical contracting, use of crane, spa shelters etc.

Visit our site for full details and terms of this guarantee.

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