I was a little wary to begin with as online returns can be harder if product is not quite right however, the product I ordered is fantastic and will be reordering when I need to. There was a hassle free ordering process and I am very happy with my purchase which included a free gift. The communication was excellentand I received my order quickly. Overall I am very happy and would recommend to all my friends.
Ordered ghd straighteners one evening at just before 8pm and they were on the doorstep next morning, really fab looking case. The whole experience was slick and quick just like the product!! Really pleased
I have used hq hair a couple of times because the product choice is great and the prices are fab with good regular extra discount deals which are always appreciated. However the boxes they send the products in by delivery are dreadful. The first time an item had fallen out in transit, in fairness customer services at hq hair were fabulous and sent a replacement out rapidly and without issue, this time the Bo's was again gaping open, my shampoo had leaked a little due to being bashed around and the gift box set I ordered was battered, luckily it was for me not a gift! I think they really need to review their packaging! Also I was missing my free samples for the Mother's Day deal, so wonder if these had fallen out!