I wanted to order Kerastase shampoo. I was going to order two but decided to order three as there was a special offer of a gift. However i did not realise that the gift bag was indeed just a slightly crumpled red gift bag to put a gift inside. Very misleading and totally disappointing. I would have ordered two if I had have realised.
I don not want to say many words.
I am really much happy to have a
deal with this seller. The seller presenred to mte 100 € from my last order. It is really made me happy and I am going to buy again more items from your store.
Very fast shipping, in spite of one small thingy that was damaged when it was shipped, in fact they replaced it as soon as i asked them, everything was perfect. Enjoyed gifts and my products, hope you are gonna stay the same:D
I bought the Urban Decay Nude eyeshadow palette from HQHair and was very impressed with the easy to use website and efficient service. The product is great and delivery was free so I will definitely use them again for purchases.
I have used these brushes every day since I got them through from HQhair. I have changed my make up from liquid to mineral but still some days use liquid back again, but these brushes always achieve a fantastic result. The buffing brush I use for the foundation both liquid and mineral, plus I also use it as powered brush to set the make up. The pointed foundation brush is for cream and mineral concealer, of course to get the right amount of brush the contour brush works well but also for highlight. I have not used much for the small detail brush yet, but works fine for lip stick. I love the brush case too, it fits extra brushes together plus stands well. I definitely recommend the whole set to anyone who don't want to spend a lot of money on good quality make up brushes! By the way, I also highly recommend HQhair for the brilliant service. Thank you!
I purchased my items cheaper than I could find elsewhere. I was kept up to date on the status of my order. My order was delivered sensibly packaged - not wasteful nor unopenable, and was just as I expected it should be. A pleasurable experience and I think this will not be my only order with Hqhair.
I was surprised how quickly I got the Steampod product from UK to Slovenia (3days)!! And the product is simply amazing I got it for the best sconto price tht no web-site have it. I am ordering quite a lot from different web-sites but HQhair.com surprised me the most - and I will definitely order again on their web-site. Super quickly and with no complications - simply amazing!!
They sent me the wrong item of the product and I sent it back immediately. Now 2 months later I still have to wait for my refund and all they can do is send standardized responses which are not even answers to my question.
It was a Limited Edition product and at the time I received the wrong Item, my actual order was already out of stock. After a few messages I received a refund of the product, but still not from the shipping costs. I send the proof of postage twice and this is confirmed to. Return Autorization number is 238033 and my order number was 31619306.
Amber Bam Bam Simpson found this review useful
Their prices are low and very competitive, the delivery was free and very quick, products were fantastic. Would recommend without hesitation!i'm now a regular customer! I have not had any issues at all and was very impressed with how quickly I received my products. Would definitely use again.
I ordered from hq regularly in 2010 until a product arrived broken ! Their customer service was dire!
After being bombarded with emails I trusted them again in 2013 this time they actually added postage after I had been given free delivery! As far as I was concerned I paid through paypal with free delivery but they added postage afterwards, I contacted customer service who just sent a pre written message saying press free delivery at checkout! Which I had already done!
Their customer service stinks really eventually they said they would put a credit off my next order! But that took some time and obviously I would not order again so would never use the credit!
Seems to me that if everything is okay they are good but once it goes wrong their service is not good at all.
Following this review I have been contacted by customer service and problems have been resolved .
Amber Bam Bam Simpson found this review useful
Ordered twice, and both times it has been a super slow dispatch. I ordered 4 days ago, and still no dispatch. And the replies you get from the "customer service" are quite obviously a copy and paste/automatic reply.
Not satisfying when you spend 160 pounds.
As you don't offer free shipping to Brazil anymore, all purchases that can be tracked end up being taxed, and that's a shame. Products are great and very well packed. I believe bad customers led you to this decision of not offering us no tracking option anymore.
I got my order nice and quick although I did get the wrong colour eyeshadow. I ordered Midnight Cowboy and received Midnight Cowgirl instead. I did not complain as I needed it to send to my daughter urgently and thought it was close to the same colour.
Ordered L'Oreal Blonde Shampoo from a recommendation from my hairdresser. I found the best price with HQ Hair plus I had a discount code on an email. Within a few days the shampoo was with me, I did think the bottle seemed small but you don't need much on the hair and I only use it weekly along side my daily shampoo.
Ho acquistato 3 volte con spedizione ordinaria. Nei primi due casi tutto é arrivato molto rapidamente ed i prodotti erano integri, originali e perfetti. La terza volta ho ricevuto il pacco in 26 giorni dall'ordine. Avevo già scritto alcune volte al servizio clienti e le risposte sono state generiche e piuttosto lente ma alla fine il pacco é arrivato.Prodotti sempre perfetti. I prezzi sn i migliori che trovato in internet. Assolutamente contenta di aver scoperto questo sito.
I made an order for on their and I was advised to wait for max 30 days until my order will be delivered to Russia. It has been almost 40 days science I have made and order and still I did not receive it. When I contacted customer service after 30 days, I was told that I have to wait 60 DAYS! That is crazy, I was not told that I need to wait that long! Hopefully I will ever receive it!
This was a birthday present for my wife (Bliss glamour gloves) and was the best price on the internet. Very fast delivery with tracking of the package, which I wasn't expecting. My wife is very happy with her gift and I highly recommend HQHair.com
I spend so much money on beauty products and get nothing in return. With HqHair, I can spend the money I would anyway, and get a free gift too!
I love this website and will continue to make large purchases (especially for my urban decay foundation) for as long as this site runs!
thankyou for my free gifts! :)
My eye pencil arrived and the end was broken off... I had such a bad experience with customer service last time I had a problem I just couldn't face it again.. I managed to jam the end back in but I'm not sure what will happen when that bit runs out.. Wasn't cheap and I'm left feeling disappointed by hqhair again.
Changed my review score to four stars after HQ Hair Customer Service actually were very amicable and made very effort to resolve the issue that I had. I now have a perfect product and am happy.
Dear Customer Relations Team,
I would like to inform you that I have received my order with order no.: 28937551, I was originally very happy for such a fast delivery. However, once I opened the package, I felt very very disappointed because I found that all the items were very wet and sticky. In the end, I found out that one of the items: Decleor Cleansing Gel 400ml (Super Size) was broken, the liquid came out of the bottle and spread onto the other items (Please feel free to ask me to send you the photo if needed).
I am a returning customer to HQhair and have been satisfied with your customer service and products until I received this order, which made me very concerned about the consistency of the quality of products. I had always held your company in high esteem and had recommended your company to my colleagues and friends. I hope your company can provide me with an explanation regarding the flaw with this order and also the corresponding compensation will be much more appreciated.
Thank you very much. I look forward to hearing from you soon.
HQ Hair is so much more than just hair products! They have an amazing range of beauty products as well which is great for a makeup addict like me. My package arrived really quickly to mainland Europe (Belgium) in just three days. Highly recommend this site!
HQHair.com is quite a deceiving name really, because not only do they provide hair products but every other sort of beauty product that a beauty/fashion blogger like myself could ever wish for. Browse through the many options of the site at ease of knowing the images of the products are very clear and show all the options and when you've decided what you've want, enjoy their free worldwide delivery along with many other discounts and offers. Bravo team HQHair!
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