I have used hq hair a couple of times because the product choice is great and the prices are fab with good regular extra discount deals which are always appreciated. However the boxes they send the products in by delivery are dreadful. The first time an item had fallen out in transit, in fairness customer services at hq hair were fabulous and sent a replacement out rapidly and without issue, this time the Bo's was again gaping open, my shampoo had leaked a little due to being bashed around and the gift box set I ordered was battered, luckily it was for me not a gift! I think they really need to review their packaging! Also I was missing my free samples for the Mother's Day deal, so wonder if these had fallen out!
Love HQ and hair and the products and prices they offer. Great customer service and work fast to resolve any problems. Think they should change their delivery company though. Not sure Yodel is right for them, let's them down when everything else is great!
This is the first time I have ordered from Hqhair and I was impressed with my experience. I was looking for a competitive price for a specific product and it was the free postage that made Hqhair my choice; this made the product £5 cheaper than other companies which is a great saving. Once I had ordered my product arrived really quickly, it was well-packaged and I was delighted with it.
No issues with cost and product. Very disappointed in delivery. Delivery company left the parcel outside in the rain. As it was packaged in a cardboard box, the box split as soon as I picked it up resulting everything falling out of box, including a brush which got dirty on ground and shampoo leaked.
Love the product - no residue or powdery effect. Feels as if you've just washed your hair. I was delighted with both the product and the Company who provided an excellent service. I would have no reservations in recommending both.
Great value and very quick despatch. However, The courier Yodel were woeful. Awful communication, didn't turn up despite rescheduling and 2 days later I ended up having to drive 20 miles to pick up my wife's birthday present from their depot. Hqhair please consider using another courier as I won't be ordering from anyone that uses Yodel. Really sorry, but 2 stars for the poor courier service which would stop me recommending Hqhair.