Hq hair is great with a really good product range and lots of good offers.
I prefer using quality products that you can usually only buy in beauty or hair salons. HQ Hair is an easy to navigate site with many of the products I want to use available. Prices are better than I can buy locally and delivery on the free service arrives within a few days.
I have had good experiences previously with HQ Hair but my recent one has been so bad that it's completely overshadowed everything that came before it. The courier apparently delivered my order to someone else in my building, without notifying me in any way or taking the person's name. This was TWO MONTHS ago. Since then, I've been trying endlessly to get a refund or replacement from HQ Hair, to no avail. They usually take three days to respond to emails, and then respond with various holding emails or requests for information I've already supplied. They have offered absolutely no tangible help whatsoever. The most progress I've had with them was when they sent me a form to print out, fill in by hand, scan and return. Which was extremely irritating and time-consuming. Nevertheless, I dutifully completed and returned it, with no response for three days now. I presume they're stalling me until some kind of legal liability period expires and they don't have to make good on the loss. Just a hilariously amateurish and unpleasant experience all round. Avoid.
I have found this great firm online that sell lots of top beauty products. Really good value for money and always plenty of good offers and free gifts. Go on-line and check out hqhair. You won't be disappointed.
I have still not received my order (Bought and paid in full Dec 2012!!!!).
They 'sent' two replacement orders - NEVER arrived - Tracking NEVER moved.
They distracted me until it was too late to claim through paypal! ALWAYS lodge a complaint with paypal do not let them stop you.
I am still fighting for a refund - they will not return my emails, the order was cancelled by them FEB 2013!! it is now MAY 2013 and STILL NO REFUND!!!
DO NOT BUY FROM THEM IF YOU LIVE OUTSIDE OF THE UK.
Hqhair is a website that i appreciate a lot. It s the 4th Time i order and i m totally satisfied. The staff always gives a complete answer to my questions and the delivery service is very quick . I just hope more brands to be sold by Hqhair because i trust the website a lot and i am a bit afraid to order elsewhere.
I''ve been waiting for my delivery for 3 weeks. After contacting customer service, all I got back is a reference number and a cryptic name for Delivery medium. After ringing them, I was given a courier name whom I have to contact myself. The customer service representative was most unhelpful.
It seems the reference is not recognised at that courier website. I am not sure when I will get my order if ever.
Thank you very much for the quick shipping and for having almost all the Nars products which we cannot get here in Portugal.
I'll definitely come back (as I did, twice, already), although I think you might want to review your shipping prices - they are far beyond reasonable...
After my first purchase from HQ Hair all I can say is that I'm back reviewing items to see what I can purchase next. Delivery did not take long, the product was nicely packed so I have no worries about future buys getting damaged, product was of excellent quality...so I can say that they company deserves the 5 stars I am rating it.
I had previously bought this product from a hairdresser's in town but it was quite costly so decided to try HQ Hair to see if they stocked the product, not only was it cheaper it arrived well packaged and in super quick time. I will definately use them again. A++++++++++++
I have still not received my order. I have been on the website to see where it is. It was despatched on the 27/March, but I still have not received it. As not allowed to log complaint until 10 working days after despatch ( this is today) I have been waiting until now to contact customer services. I know this was not on purpose but as you can imagine I am not very satisfied that I have not received the order yet I have been debited.
This was my first time ordering from HQhair and honestly - I couldn't be happier! The brand selection is wide with great options, good prices and best of all - free international shipping. I didn't expect my package to arrive so soon, so I was pleasantly surprised about that as well. Imagine my surprise when I receive a gift with my purchase too! A free razor is never wrong.
Overall, I'm happy with this website and will definitely be ordering there again.
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