Hsamuel reviews

Hsamuel reviews

Very low
2.3
from 0 - 10
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VERY POOR SERVICE

Aberystwyth branch : MY HUSBAND BOUGHT A COMPLETE SET OF (chain,bracelet,earring)and a separate pair earing for me on my birthday,he asked the staff if i can exchange the earing,instead of putting them in a sealed bag and give to my husband the guy in the counter said simply yes . When i went back on the very next day morning the very arrogant and rude manager come and said may be my salesman said so but i cant do it.. so u can go with whatever u bought!!!!! i called customer service and they said "sorry the sales person cant remember saying that so we cant do anything"
so please be very careful,they are good in cheating customers...
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Poor quality, poorer customer service!

Warning- Never buy anything from H Samuel. The diamond fell out of my engagement ring (only 2 years old) and when I took it in they very rudely told me it was tough, because it is over a year old it's £70 to fix it. An engagement ring should not just break like that and I haven't banged or caught it on any thing. Absolutely disgusted.
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YOU PAYS YOUR MONEY AND YOU TAKE A CHANCE

Daughter bought an engagement ring in November 2010. When the correct size ring arrived in store, there was a stone missing. The ring was replace and shortly after, a stone fell out ( same position as previous one. ). Due to this being a recurring fault, she has now received replacement number seven. The last two replacements lasted three days.
I went back today with ring number seven and told them that my daughter had enough and wanted a refund. I was then informed that she could not get a refund as the original ring was purchased over three years ago.

It is blatantly obvious that there is a design fault and none of the rings were fit for purpose.

SHOP HERE AT YOUR PERIL.
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Engagement ring...disgusting service, snapped after 8 days!!!!!!!

So my fiance bought my engagement ring from H Samuels in Basildon, he had problems with them from the off, after paying for the ring he was told it would be in on a date...to which is wasnt this was 5 days later than they first stated. Then, 8 days after he proposed the ring snapped, when going into the shop, the assistant was just smirking the whole time as if it was no big deal! They now suggested to order a ring 2 sizes smaller than my original one, for me to try that then if not the size I need will take 5 weeks to come into the store. 5 weeks without an enagement ring after I have it for all of week! This is absolutely digusting, I will never ever be purchasing anything from H Samuels again, this experience has ruined what should be a very happy time in my life, I will now constantly be worrying that the new ring will snap.

Please save yourself the aggrivation and do not buy here!
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£600 engagement ring broke after 18 months

After buying my fiancee's engagement ring from H. Samuel, the most special piece of jewellery I will ever buy, imagine our reaction when, having been wearing it for just 18 months, the diamond fell out while she was at work and couldn't be found. Fortunately we had taken out insurance, and so were offered a replacement, but this goes nowhere towards making up for the fact that it will not be the same ring she was proposed to with. Added to this, we are now of course terrified that the same will simply happen again, maybe next time after the 5-year insurance policy has expired. The ring had been looked after impeccably and her job causes no stress to be put on her rings at any time. Both of our mothers have much cheaper engagement and wedding rings, and they have lasted for decades with not even a repair needed. With slogans such as 'The Forever Diamond,' it's simply disgraceful that a company can allow such shoddy standards to exist, and be as laid back as we found in-store yesterday about offering compensation for something which, frankly, should NEVER happen after such a short period of time. Ideally we'd like our money back, as we feel that we can't trust this company any more, but at the very least we'd like to get a refund and buy a different ring from H Samuel, one that won't remind us (and my fiancee in particular) of the remains of her ring. Seeing her in tears when she came home with the broken ring has completely destroyed all the beauty of what that ring signified.
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very poor service, incompetent staff,

My husband bought me a ring last Xmas, 1 week later I lost a stone, told because he didn't take out insurance at the time I would have to pay. I said I would as I couldn't wear it like this. 4 weeks later they rang to say it was back,I thought it would be fixed, but it had only gone away for an estimate. It would have to go away again 5 weeks to be repaired. I took it to another jeweler who repaired it in 24 hours.
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Appalling service by incompetent staff

Second day in a row we received appalling service in same branch at royal parade plymouth. The only difference on the second day is that she was also quite abrupt and rude. The sales assistant did not know how to process a simple gift card transaction...hence the return on the second day to find someone that cared enough to follow the transaction through. Unfortunately we were faced with the same person that was annoyed that we hadnt taken her advice and gone elsewhere!!.
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AVOID SHOPPING AT HSAMUEL

Don't bother ordering from Hsamuel. They drag customers to their websites with attractive and fake sale-prices. Only to turn around and cancel the order as out-of-stock. Sending you an email with a lengthy T&C.
My order with Hsamuel was just cancelled this morning 03/09/13(order# 609296679)
Though it is still showing in-stock on their website now at a full price. (I placed my order at their sale price) 30/08/13

I called customer service and they refused to offer me the same item @ a sale price, advising me to place another order at a full and current price.
I even asked for another colour of the same item which they have in stock and they refused.
I find this very irritating after waiting for days and this is all I could get.
That's why Amazon is so reliable and trustworthy with a no-nonsense customer service. It’s not a secret why more and more customers are moving up to them. Would anyone be surprised to hear Hsamuel has crumbled tomorrow? With an attitude like this it shows that customers mean nothing to them.
I wonder if I would have anything to do with them in future.....obviously nothing.
And interestingly, lots of people have same issues with them....just read it online yourself.
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highly depressing

I ordered for a AX watch that was on offer and they charged me and sent a mail telling me that I will be receiving it in two days. But after a day I received a mail telling me that they are out of stock and cancelled the order. I actually missed an offer from watchshop which was only few pounds higher than HSamuel and the watch was for my brothers birthday and I disappointed him on his birthday without any proper gift as I couldn't spend any more money suddenly on anything else.
the worse thing is that, I sent a mail to their customer care about the issue and they seem to never care about any customers. HIGHLY DISSATISFIED AND DEPRESSED.
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Outrageous service overall.

I recently made a complaint about not receiving my item on time, even though I have paid for next day delivery. I've been called back and explained that my parcel couldn't have been left with a neighbour because ID needs to be shown upon delivery. Delivery came a day later, without even being asked anything about an ID.

If that wasn't enough, I have also received an item I did not purchase (replacement for what I actually wanted?) and the second item, being a set of earrings and necklace, earrings being defect.

This is an absolute joke. Will not ever, in my life buy from H. Samuel again. Wouldn't recommend this company to anyone.
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APPALLING SERVICE

I took a bangle to be engraved at Samuels in Guildford. When it came back (a week later than promised) the engraving was so small as to be illegible, even to someone who knew what it was supposed to say. The staff agreed and returned it to their engravers, promising it would be prioritised. They asked me to pay for the engraving at this point which I refused, unsurprisingly. Approximately TWO MONTHS LATER it finally came back with acceptable engraving - by now the process had taken nearly 3 months in total. When I suggested they might like to offer me some sort of compensation for the appalling service they said that really I should be paying for both lots of engraving but they were waiving the first charge. Absolutely unbelievable.
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started good , but after payment all went wrong

ordered our wedding rings from the branch in the oracle in reading , paid for them in full was told we would have them in store to collect within 3 days , so far its been two weeks and we keep getting told there is a problem with stock .

now at the time of purchase we were told they had loads of each of our sizes in stock .
very disappointed with the after service that we are recieving and after our rings arrive will not use them again
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Very customer focused

Brilliant, gave us advice when buying our wedding rings. Also helped us miss a price increase saving us £130 in total with our benefits included.
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Good service

Ordered some cufflinks for my wedding online. Arrived promptly and are exactly as advertised.
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Great experience!

Ordered a DKNY watch online for a friend's birthday, it arrived the next day! Good customer service when I called before buying, and some prices on watches are half compared to other Jewlers.
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say one thing / mean another

i took a necklace back to h,samuel in the arndale centre,which was bought for my wife 2 months previous,by my daughter, it needed a minor repair,h samuel are still selling the necklace and bracelet.i was told it would take 7/14 days as it had to go back to quality control.i stipulated it would only take 7/14 days,i was told it sometimes earlier,after 13 days i rang them,to see if it was back,i was then told it takes 6/8 weeks??.i then contacted the cust/services,and put it to them i was'nt told at the time it would take 6/8 weeks.they said look at the receipt,what date does it give for collection,it was 1st /8th/09,i did'nt look at the small print.i was'nt told that at the time.i have asked for the necklace to be sent back at once. so people be warned.the way h,samuel work.whatever they tell you read what they have put on the receipt.i for one would not be buying anything else off them.they speak with fork tongues.

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Hsamuel Details

About this company

Shop online at H.Samuel the Jeweller with an extensive range of great value diamond jewellery, branded watches, collectibles and great gift ideas. Free delivery on orders of 49 pounds or more or collect in-store.

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Hsamuel is ranked 89 out of 89 in the category

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