I recently made a complaint about not receiving my item on time, even though I have paid for next day delivery. I've been called back and explained that my parcel couldn't have been left with a neighbour because ID needs to be shown upon delivery. Delivery came a day later, without even being asked anything about an ID.
If that wasn't enough, I have also received an item I did not purchase (replacement for what I actually wanted?) and the second item, being a set of earrings and necklace, earrings being defect.
This is an absolute joke. Will not ever, in my life buy from H. Samuel again. Wouldn't recommend this company to anyone.
I took a bangle to be engraved at Samuels in Guildford. When it came back (a week later than promised) the engraving was so small as to be illegible, even to someone who knew what it was supposed to say. The staff agreed and returned it to their engravers, promising it would be prioritised. They asked me to pay for the engraving at this point which I refused, unsurprisingly. Approximately TWO MONTHS LATER it finally came back with acceptable engraving - by now the process had taken nearly 3 months in total. When I suggested they might like to offer me some sort of compensation for the appalling service they said that really I should be paying for both lots of engraving but they were waiving the first charge. Absolutely unbelievable.
ordered our wedding rings from the branch in the oracle in reading , paid for them in full was told we would have them in store to collect within 3 days , so far its been two weeks and we keep getting told there is a problem with stock .
now at the time of purchase we were told they had loads of each of our sizes in stock .
very disappointed with the after service that we are recieving and after our rings arrive will not use them again
i took a necklace back to h,samuel in the arndale centre,which was bought for my wife 2 months previous,by my daughter, it needed a minor repair,h samuel are still selling the necklace and bracelet.i was told it would take 7/14 days as it had to go back to quality control.i stipulated it would only take 7/14 days,i was told it sometimes earlier,after 13 days i rang them,to see if it was back,i was then told it takes 6/8 weeks??.i then contacted the cust/services,and put it to them i was'nt told at the time it would take 6/8 weeks.they said look at the receipt,what date does it give for collection,it was 1st /8th/09,i did'nt look at the small print.i was'nt told that at the time.i have asked for the necklace to be sent back at once. so people be warned.the way h,samuel work.whatever they tell you read what they have put on the receipt.i for one would not be buying anything else off them.they speak with fork tongues.
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