Hsbc reviews

Hsbc reviews

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1.7
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Not bad I suppose

Two days before writing this review I joined HSBC. The lady who set up the account was very nice and could not fault her. However a day after first using internet banking my account was suspended pending referral by my local bank manager; being 16 I was quite scared as to what I had done wrong. After speaking to a kind man on the phone the branch the next day called me and said because you are 16 and have three other current accounts with other banks which I didn't tell them about (which I didn't feel was relevant) they had referred my account to the manager to ask me further questions about my account. I have never had this problem with my other banks. To conclude the advisors are very nice but the bank sometimes can just be a pain in the backside. If you are going to join HSBC then just clarify what other accounts you have.
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HSBC Nightmare

On the 1st/2nd of April HSBC closed our company bank account in error, that is to say it was closed without any request from us and or our bank manager. Initially this meant that several thousands of our money disappeared for 3 days and some of our suppliers went unpaid.

On the 2nd of April the call centre at HSBC refused to help, claiming our bank manager requested the account be closed. Our bank manager denies she asked to have the account closed. A complaint was raised but 14 days later the complaints department has not contacted me.

On day three I visited the branch and a branch assistant made some essential payments for me by overriding the account settings and another manager set about getting the account closure reversed. Two payments were made were to Paypal during this visit via the faster payment method.

Day 5 and the money had not been credited to my Paypal account, so Paypal began the first of three investigations all of which have confirmed they can not find the money HSBC sent, with the trace information provided or without. A separate complaint will follow about Paypal.

17 days in the bank says it is not their problem they sent the money, Paypal say it is not their problem as they have not received the money and neither side is prepared to do anymore, meanwhile we are missing £491 of physical money and a lost a day and a half of our time between dealing with the two of them and counting.
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HSBC is HORRIFIC

it's impossible to speak to a human at HSBC, even if you go to a branch. one tip is to call them at 9.30 in the evening on their premium rate number. They won't be able to do anything for you because it's outside their banking hours, but at least you'll get through. I would give zero stars if it were possible.
Faceless corporate bullshit mentality. Bank with anyone else or face endless hours on a phone that is never answered.
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Piece of shit

Having passport and bank card with pin won't be enough to take out larger sum when needed, unless you will also bring check book, to write a bloody check to bank you are banking with. I have few more accounts with other banks too and I have never had problems to access MY money. Would strongly advise not to use HSBC
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Useless , unhelpful,but good at getting you out of the door.

I visited my local branch of HSBC in Bishop Auckland because I'm moving in two weeks and wanted to change the address on my account. I was told that I would need to make an appointment with the manager on the day I was moving because otherwise the change would happen straight away and my statements would go to the wrong place. I told her that I couldn't,t come in that day as I would be quite busy moving furniture. She said that I should just redirect my post but when I pointed out that I would would still need to change my details she said I need to go to the branch nearest to my move and make arrangements then. ...end of part one... Two days later I go to HSBC in Glasgow and ask there. A nice young girl says , no problem at all , just bring in your passport and we can do it immediately on any date you require....
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Infuriating, unhelpful, useless

I'm a mild-mannered person and never usually complain about customer service, but HSBC make me inarticulate with rage. They are the only speed dial on my phone apart from my husband because I need to call them up so often. I could sing their hold music note for note: it haunts my dreams. Each time I call, it takes at least half an hour to resolve the problem (1 hour 16 minutes is my record), because I'm passed from pillar to post, often having to repeat the answers to security questions as if no-one at their end is actually talking to each other. It took me about three weeks to persuade them to set up a recurring payment for my rent, which got me started off on the wrong foot with my landlord. They've blocked my card five times in the past five months, and haven't been able to give me a good reason why. Every time they block the card (for a joint account) they insist on emailing my husband and not myself. On the last occasion, the transaction they found 'suspicious' was a $100 donation to a charity. I could go on but I need to calm down. Do NOT bank with these muppets.
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Not for business customers

Our business banked with HSBC for over a year and found the service to be very amateurish. We were very friendly but real did not inspire confidence in anything they did. Our business manager looked like he should still be at school and had no sway at all. All in all not a serious business option.
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HSBC are as bad as a payday loan company . . . BANKING WITH HSBC WILL SEND YOU INTO UNCONTROLLED DEBT should you have financial instability!

I experienced some financial instability as a result of having the arrival of our first child and could I rely on my bank to help me in my hour of need . . . fat chance!

My outgoings were pretty even every month and I rarely used my debit card for extra spending. However, having exceeded my overdraught (a situation which hadn’t bothered HSBC for 9 months previously) they started bouncing direct debits (only one per month). They were charging me £150 every month and then surprised when I couldn’t pay it back. My debt was therefore growing monthly due only to their MASSIVE charges. They wouldn’t increase my overdraft and were not in the slightest bit interested in trying to help me resolve the distressing situation, just taking more and more money. My annual statement of charges totalled £1758 . . . which is staggering!! I’d actually have been better off living purely from a credit card with a £3000 limit and not having a bank account.

THEN, having sorted out my financial difficulties and decided to move banks (Jan 18th 2014) . . . 2 months AFTER the switch, I get a letter from HSBC demanding £25.89 on the account that had been closed for 2 months. Security questions when I rang them included “what did you last use your card for?” . . . I don’t know that was over 2 months ago! And “whats your Limit (assumed overdraft) . . . “response” . . . what might it be now?” . . . I don’t know, the account is closed, so zero?!

I was informed that this amount is account charges because I didn’t inform them that I was closing my account, never mind the fact that HSBC never told me I had to. My new bank handled that for me . . . for FREE!

This followed by a threat that when further account charges get applied it would be nearly £50 . . . this sounded familiar! After lots of shouting, HSBC graciously zeroed the account and shut it.

It’s not a mistake; it’s another instance of legal but totally unethical banking practice . . . BE WARNED

BTW love the latest UK ad campaign . . we like to give you surprises! Yes you do!
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Highwayman D Turpin dressed as HSBC

I have been with HSBC for over 50 years. My wife and I had an advanced current account and a regular saver account and a savings account. We decided after a couple of years that the advance account was not worth the £12.95 per month and decided to move to another bank for better benefits. Upon completion of the transfer(it took10 working days)HSBC took 2 months advance fee totalling £25.90 and reduced the regular savings interest from 6% to o.1% retrospective 11 months which I estimate was another £20 they had taken from us but all covered by very small print. Obviously 50 years with a bank carries no loyalty especially where money is concerned. Would advise all HSBC account holders to move to other banks but watch the small print and if you are thinking of joining, DON'T
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Poor and Extremely Outdated Online Services

My business account is with HSBC and my personal is with Natwest. I'm frequently astonished by how difficult it it to do pretty much anything with HSBC online. Today I had to change my online password, and I was required to print off, sign and fax (yes - fax!) a form to HSBC. They're stuck in the dark ages.

I've had similar problems when it comes to downloading statements online (you're only able to download statements in the monthly format they send them to you), plus to set up bank feeds with my accountancy software provider I had to print and sign another form. Put simply, they're stuck in the 20th century.
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HSBC IS NOT FOR EXPATS LIVING IN LONDON

I moved to London a month ago from Washington, DC. I have an EU (Belgian) passport and thought that opening a bank account in the UK would be just as easy as it was in the US (took me 1 hour) or Belgium (1 hour, and I was not even a resident or citizen at the time application was made). I went to the HSBC Westminster branch because I saw that they offer tailored services for expats. The interview for opening the account lasted 2 hours, I was asked to provide copies of all my passports, details of ALL previous employers, details of all my assets abroad, and even what my bonus was last year. They said the decision on the account will be made by central office, and I will get a letter in 2 weeks informing of the decision. I received a refusal letter with no explanations of reasons. My credit record in the US and Belgium is impeccable, I was only trying to open a simple salary account with a debit card, they collected more information about me than the Belgian state has of me as its citizen, and all was a waste of time.

I went to Barclays instead next door and had an account open in 1 hour. Do not believe that HSBC is for expats in London, this was the worst service I ever got in trying to open a bank account in any bank worldwide.
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Alright

Been with the HSBC many years now. They're nothing staggering, and I've never found them particularly helpful, but they've never seriously let me down, either.
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Terrible so far

I changed to HSBC because we were travelling and I wanted a bank with international reach. I also invested through their PIMS product. The whole experience has been appalling and the complaint process has been even worse as they don't even meet their own stated complaints procedures or standards.

Currently I have been charged whilst abroad using my debit card, HSBC have said that they are aware of he problem, but nobody seems prepared to do anything about it. How many HSBC customers are being charged 2.5% when they should not be!

The PIMS investment has performed worse than any other investments that I have looked at and to take any money out from it you cannot use the HSBC secure online banking system!! You have to write them a letter, which is no use at all when you are in the amazon!

The list of issues goes on and on, and sadly as I write having had my complaints escalated (my premier manager agreed with all the issues) I am still waiting for a proper response having raised the matter in early December. Their own policy promises to keep you informed!!

I have never experienced such terrible service nor such a lack of interest , I will update when and if I actually get some professional response.
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Totally racist and rubbish bank, I will never go back there again

My partner is English and I am originally Iranian and we decided to open a joint account in Reading where we live together but after having need to wait and book an appointment for three weeks later, the woman told us that because I am originally Iranian they cannot open a joint account for us. This is when my partner has been with this bank since he was born, we are both earning good money each month. We both have got great credits and I have been living in England for almost 6 years all very legally and have been Lloyds bank's customer from the beginning and I have had all my documents and residents permit for the next three years. How stupid and racist is that?!! She said there are sanction against your country and we cannot open a joint account with you. Therefore we just walked out and went to Lloyd's bank and guess what?! They opened a joint account for us in less than 20 minutes without having to wait or to book any appointment. HSBC is rubbish and very soon it with go down the toilet. Their attitude and their customer service is terrible and not acceptable at all. My partner and his parents are going to change their banks from HSBC to Lloyd's Bank after this and we are going to make sure that none of our friends, family, colleagues and people we knows is going to start or continue with their bank.
10 I satisfied and offended like us will be enough to make this bank be bankrupt in the near future. I am a marketing consultant and I can predict that clearly however they are so narrow minded and stupid on that bank that they cannot see that now but they have really badly underestimated the power of word of mouth which will screw them finally big time in the near future for sure.
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AVOID AT ALL COSTS

I hate HSBC. They have the worst customer experience that I have ever experienced. I can not think of one positive thing to say about HSBC. They have so many ridiculous security procedures that you will have a difficult time accessing your money or account. For example, to talk with someone over the phone about your account you need a specific password mailed to you. If you happen to move and don't receive this information and might forget the two different passwords they require to login online - you're fucked. When you call to get things corrected or even to close your account, they suck at this too. You are transferred to so many different departments that you will find yourself on the phone for at least 45 minutes if not longer. DO NOT USE THIS BANK.
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They don't care, so why should you

Letter dated April 2003 from HSBC heralding "A Relationship Manager for all your needs".
A new era.
A turnkey financial service blah blah blah
Great, in principle except that this took seven (7) months for them to announce who this person would be.
So who was in "control" in those 7 months - no-one until I threw my bricks out the pram.
I then get a Relationship Manager who seems OK and I spend considerable time with him over some quite complex matters only to discover on Linkedin that in January he no longer works for HSBC.
Hardly prodessional, especially as HSBC talk about Relationships but clearly fail to understand what that actually means.
No-one tells me, I have no idea who is now my "Relationship Manager" and what's happening over recommendations they are supossedly making.
You then get other notices from them.
Here's a good one, "you're Savings Account will now drop to 0.10%".
Very unappealing verging on insulting.
So I try and see what they can do ... 4 weeeks later no suggestions made.
HSBC really have the the "customer" plot.
There are BLOGS out there that rip them to shreds so HSBC should take note and address consumer concerns.
That little girl (who has the lemonade stand in their ads) seems to be more dialled into what consumers want than HSBC even though this was HSBC's creation!!
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I feel fooled!

I've been with this bank for 3 years now and have always felt good about this bank as every time I had to contact customer services, or pop into branch, the staff were very nice, polite and seemed informed... I was happy to have HSBC account...
Until today, when I noticed that £120 were taken off my account to ''Pay notified fees''. I called the customer service and they told me that's because of overdraft (which was £130 or so).
Everything would seem fine, but one week ago I had a chat at their branch about overdrafts. The employee told me that I can reach an overdraft up to £300 and no fees will be added. And I can keep my debt for as long as I want and I won't have to pay anything.
Unfortunately, it was a LIE, accidental or not, but it was. this person just tricked £120 pounds out of me! So I am left feeling betrayed and fooled... First thing that came to my head was... go to Barclays! But when I saw it's reviews, I was devastated...
ARE THERE ANY FAIR AND TRUSTWORTHY BANKS LEFT???
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RUN from HSBC!

I run a profitable small business in Vancouver, BC and until recently, had a small business account with HSBC. I have never been overdrawn and have a considerable balance in the account, on which HSBC pays me no interest. I just received a letter stating "..we have recently completed a strategic review of our business banking services. The reason behind this review is to ensure we re focusing our resources on customers that will benefit the most from our expertise.

As a result of this review, we have made the difficult decision to end our banking relationship with your business. We recognize this may be a disappointment as to enable you to make alternate banking arrangements, we will maintain your accounts with us for up to 60 days. As of March 28, 2014, you will be unable to conduct any further transactions using your HSBC business accounts and any cheques presented fro payment will be returned....."

I will never do business with HSBC again and will go far and wide in my public criticism of their treatment of small businesses in BC. If I could give the company zero stars, I would have.
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They don't want your business!

A month down the line and I still haven't been able to open an account with HSBC. I thought it would be easy as I was already a customer but it seems the opposite. I need to prove my address even though I am already a customer, but I can't use an HSBC statement. Customer service takes at least 20 minutes to get through to and when you do they don't care or have a clue. The woman told me I needed to bring a proof of address even though I had been into the branch with my passport, driving license, amex statement and tenancy agreement. Only upon imploring her to check for a THIRD time did she eventually realize the relevant documents were all there. I'm nearly there now but tempted to call the whole thing off and find a Bank that actually wants my business.
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Slime ball conning waste of space bank

HSBC are by far the biggest con artists in the financial industry. Please please take not of all these reviews.. THEY ARE TRUE!! THIS BANK WILL DO WHAT THEY CAN TO GET MORE MONEY OUT OF YOU!!!

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Hsbc Details

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Products and services including current accounts, savings, investments, credit cards, mortgages, loans, and insurance.

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Hsbc is ranked 78 out of 81 in the category

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