after spending over 30 mins with someone in the bank and taking all my details down and advising of previous address etc, i get a letter in the post to give the same info again - called up (no option for new customers without bank details) to complain told to call back another day as branch now closed. delaying the whole process in setting up the account. seeing there ads on tv and the real service you get is somewhat different. week 2 and still waiting for confirmation on my new account to be set up. think i will be banking elsewhere in the long run as a result.
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