Hsbc reviewed by

London, GB

19 Reviews

trustpilot stars
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trustpilot stars

Longterm Customer, Not very happy right now....

I've been with HSBC since it was Midland Bank PLC! It was where my Dad took me to open my first bank account when I was just a child.

At the beginning of June I was able to successfully log into my current account via the online portal they have. No problems.... come the end of the Month, my online access is no longer in place. Several failed attempts to access my account resulted in the account becoming blocked. So I've called the Customer Services and the person on the end of the phone can't tell me why my account is no longer accessible online. She can see there has been an instruction to remove the service.... but it didn't come from ME - the account holder, and just so you know, I run a pretty good account! Anyway, I'm given the option to go into a branch to pick up one of their security devices to access the online service or have it sent out to me. OK, but still doesn't answer the question - Why was my access removed in the first place. I await the response from their "investigations team". Not impressed.
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