All I have to say, I was recently scammed about £600 from a con artist (who is in prison now by the way).
When this happened, I asked them for advice on what to do, and on the lovely outsourced to India phone line to which I couldn't understand a single word of what the operator was saying "This is YOUR fault, you need to sort this out YOURSELF, since you paid with a bank transfer, we can't offer you anything".
I was nothing but nice, and kind about this, I asked them if there was anything I could do, reporting it to whoever, contacting the bank the money went to, what exactly could I do in my situation "Work it out for yourself, it's your fault you lost your money" is what I was told over and over again.
Well, congratulations you utter pricks, you've now lost a user of 5 years, and I recently set up a business account to which will be closed very soon :) all I did was ask for advice, not for my money back, learn to listen.
Stop outsourcing to illiterate and ill-spoken Indian call centres, it's ridiculous. That just added insult to injury.
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