Good customer service and very good website
Have been with the Bank for over 20 years as what they call a Premium customer. Very occasionally I have not been 100% impressed with them, but I would say that generally they are a very competent outfit. Their website works very well. Last year I opened a business account and so far everything has gone well. (They called me back when I registered my interest in a business account. Lloyds TSB and Nat West did not bother to return my calls.) The only situations where I have not been impressed is when I have encountered a member of staff who 1.) is not fully aware of what can or cannot be done, 2.) needs training in how to deal with the public or 3.) is in a call centre in India and talks to me like I am an imbecile. In general the staff I deal with in the UK are polite, helpful and diligent.