I've been with HSBC for a while and really never needed anything, I was premier account. The customer service is barely understandable and unuseful. When I call to advise about traveling, in order to use my debit and credit card (I call both, bank and credit card c.s.) the cards never work and have to call again. Today I saw a weird movement in my account and after the long process through the automatic voice mail, I ended up to talk to a heavy indian accent guy who told me to call again tomorrow because he doesn't know the reason. Frustrating and over all poor service for an over charging bank. Will bring my business somewhere else
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