Having been a business customer of this "bank" for ten years the service has now deteriorated to the point where we simply have to switch banks or go under. Whilst branch counter staff attempt to be helpful, the chain of command defeats all their efforts. Setting up new accounts take for ever. Closing old accounts can be a lottery which has to be attempted several times to get it right. Ever eager to supply credit cards, these often fail to work, resulting in tedious phone calls to their useless overseas call centre.
No bank is perfect. HSBC however scores a perfect zero. A shame trustpilot forced me to award a single star, which they do not deserve.