I got an excellent service with a new saw- all ready to go when I called in to collect. I got a brief run-through of how to use the saw even though it was a replacement for a stolen one-still got some useful tips. I'd paid for the saw on the website and also again in store - got a phone call within 5 minutes apologising for this and giving me an instant refund. The shop also has a great range of tools and other kit so a very useful place to know.
To reply as a company, please log in to your business account.