Reply from HTC
[REPLY]
- Reviews (171)
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- Mads Lindstorff
- Sengeløse, DK
- 3 Reviews
- Lasse Nielsen
- 3 Reviews
Elendig kvalitet og kundeservice
Købte for under 2 år siden en htc desire s fra Oister. Passede godt på den, fik kun en lille ridse i løbet af de to år. En dag lød der et puf, mens telefonen sad i opladeren. Jeg tjekkede - opladeren var røget og en besked på telefonen sagde at opladeren var inkompatibel med telefonen og jeg skulle fjerne den inden den lavede skade på telefonen.
Jeg bestilte en ny original oplader, men opdagede at telefonen fra da af kun kunne holde strøm i 5-8 timer uden den var i brug. Jeg kontakter først Oister og spørger om det kunne være batteriet og om jeg evt. ville kunne få et nyt, da reklamationsretten stadig gælder. De vil i stedet have den til reparation - så af sted med den. De sender den videre til htc, hvor de siger den er vandskadet (der er en indikator inde i telefonen), så der er ingen reklamation der gælder (men de vil gerne skrotte den for mig...).
Oister siger det er op til htc, men at de ikke vil gøre noget. Jeg kontakter derfor htc, der igen siger at de kun er kundeservice og ikke kan svare på tekniske spørgsmål, men at telefonen har fået vand og derfor ikke er dækket af reklamationsretten.
Det tætteste den telefon har været på vand, er hvad fugtighed der kan være i en lomme! Hvis byggekvaliteten ikke er til mere, så må reklamationen sku gælde.
Er helt sikker, jeg køber aldrig en htc mere og Oister har mistet mig som kunde - den ryger videre til forbrugerklagenævnet...
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- Brandon Freezer
- 2 Reviews
Very good android phones.
Everyone I know has either a Samsung or a different android phone but I really love my HTC phone. Slightly different from the regular androids but that's why I like it. Battery lasts 6 days and screen is great with good resolution.
- Jens Hickmann
- 9 Reviews
Geräte sind ok bis auf die stark schwankende Verarbeitung - Service - igit!
Der Service dieser Firma ist schlichtweg nicht vorhanden. Es sei denn man will es als Dienst am Kunden bezeichnen Textblöcke zugesandt zu bekommen die einem klar machen, dass die Fehler bereits vor Auslieferung bekannt waren (und das sind sehr viele!) und das es dafür auch keine Lösung gibt.
Frechheit und genau genommen eine arglistige Täuschung - m.E.!
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- Milos
- 185 Reviews
Gode telefoner.
Jeg er utrolig glad for min HTC Sensation XL. Dog er dens batteritid virkelig dårligt..
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- Mathias Kiel Svenningsen
- Aalborg, DK
- 4 Reviews
Perfekt software, installeret på dårlig hardware!
Jeg synes HTC Sense er rigtigt fedt, og uden tvivl det fedeste Android-skin men problemet er at selve telefonerne er alt for dårlig kvalitet!
her er listen der beskriver mine HTC´er
HTC Touch Diamond:
Åbner selv programmer og fryser.
opdaterer softwaren uden held. 3-butikken reparerede den dog ved at de opdaterede softwaren.
HTC Incredible S:
Lyden forsvandt i højtaleren.
-Main board udskiftet
Mobilen kunne pludselig ikke gå på internettet
-Mainboard udskiftet
Mobilens skærmlås låste sig selv op uden man rørte den.
-mainboard udskiftet
Udskiftning til en ny HTC Incredible S:
Mobilens skærmlås låste sig selv op uden man rørte den.
Udskiftning til HTC One S
Den sorte maling begyndte at skalle af på den "ekstremt stærke og yderst holdbare metal konstruktion der er lavet af samme materiale som fly-vinger og som i timevis har fået sendt tusindvis af Volt igennem sig for at blive hærdet"
Udskiftning til HTC One X:
-Opdagede med det samme en pixelfejl i skærmen.
Udskiftning til HTC One X+
-opdagede en pixelfejl på skærmen.
-mobilen begyndte samtidig at komme med en meddelelse om at simkort ikke var isat, selvom det sad i. Det begyndte at blive 10-15 gange om dagen og imorgen kommer den hjem fra reparation. Jeg regner med den kører fejlfrit den første uges tid.
Jeg ved godt at loven siger der må være op til 3 pixelfejl uden man kan klage over det, men jeg synes at de dyre modeller til 4-5000 kroner burde være fejlfrie i skærmen og HTC burde kassere dem med fejl. de billigere HTC´er er fair nok der er lidt pixelfejl i.
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- Sebastian Gorgon
- Trowbridge, GB
- 31 Reviews
Amazing phones, Beyond amazing support
Ever since my first smartphone i have been a HTC user, and i'm very happy about their phones and customer support, i just had bad experience with my phone, since i voided my phone's warranty i couldn't get it repaired, but a letter to HTC explaining everything resolved in them replacing my phone free of charge.
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- Dennis Ma
- 2 Reviews
Fantastic Phones! Rubbish Customer Services!!
I must say I cannot fault the hardware and performance for the HD Desire HD mobile phone. I think it device is second to none. Well Probably the Samsung Galazy S3 but that's far newer.
But I've had a fault with my volume button and speaker where it doesn't work very well. So under EU regulations you have 24months warranty so I've sent it back directly to HTC to repaire the phone.
They've recieved it and just say it's not covered under warranty and it'll cost me over £130 to get it repaired. No description, no nothing. I've been waiting 3 weeks to get a description of the problem and nothing. I've been emailing them every day and nothing.
Will I get my phone back? Who knows. Do they really care? I very much doubt it. But as it stands they have my phone.
I might just bite the bullet, just pay to get it sent back and sell it on a phone recycling scheme and but something better.
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- Gary Mason
- 3 Reviews
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- Clive Patterson
- Isleham, GB
- 7 Reviews
Brilliant phones
Had an HTC desire which I have been well pleased with, only let down by minimal internal memory . Am getting a One V which should solve the problem.
- Faisal
- maidenhead, GB
- 8 Reviews
htc make great phone
if you need a good phone and decent price go with htc
not many people know but HTC is been around for years its not a new company they use to make phone for all the network
such as o2 xda, o2 orbit etc all was made by htc.
htc one x is one of the best phone around rite now
- Betsy
- 8 Reviews
Service til UG
Har en Desire Z som er en mandagsmodel, til trods for min bestormning af deres kundeservice, er de altid villige til at finde en løsning og hjælpe på vej. Det gælder også hvis telefonen er købt ved et andet selskab end du har abonnement ved nu
- Fred
- 2 Reviews
Good product but be careful about upgrades
I have an HTC Flyer and an HTC Desire S. The GPS could not hold a signal for very long after each HTC firmware upgrade. This is especially true of the Flyer. It is a well known problem and HTC have not issued a fix.
So great products, poor customer support
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- Dubelsa Barajas de Lara
- Irving, GB
- 9 Reviews
- Tim
- 9 Reviews
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- Kenneth Thysbjerg Jensen
- Slagelse, DK
- 55 Reviews
God lyd, knapt så godt display!
Want to know: Use google translate danish to english.
Jeg købte en htc desier den gang da den kom ud, hvilket var en ok telefon. Så købte jeg en htc sensation xe ^^
Denne telefon har super lyd og kan da også de fleste ting. Er det nok.. Bestemt ikke! Display og stabilitet er alt for ringe. Plus at deres androide udgave er langt bag efter!
Jeg anbefaler ikke HTC længere! Jeg er meget skuffet over min nuværende telefon. God lyd er ikke nok længere!
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- Andrew Vaughan
- 25 Reviews
VERY BAD PHONES
HAD MY PHONE FOR 2 YEARS WAS BETTER THAN SLICED BREAD AT FIRST THE KEPT SHUTTING DOWN AND STARTING UP ON ITS OWN
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- Στράτος Χατζηκώστας
- Thessaloníki, GB
- 9 Reviews
- Jonas Pedersen
- 4 Reviews
HTC One X
I've had HTC phones for a little over 2 years now, and the first phone i got was a HTC Tattoo, then moved to a Desire. Bought a SGS2, biggest mistake of my life, then bought a Sensation because i've gotten to used to a HTC. I even preordered the HTC One X, which is a workhorse! looking forward to thier next A15 Quadcore phone that will pull the HTC One X around
- Chloe Walker
- 14 Reviews
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- Amanda Kimble
- Dothan, US
- 2 Reviews
Very reliable
Love all HTC product I own a HTC tablet and a phone would not replace then for a different product for nothing
- Keith Scull
- 4 Reviews
- steve upshall
- 14 Reviews
Have desire hd
I own a desire hd and cannot fault it, will be getting another htc when my contract is up, spot on
- VM Martin
- 22 Reviews
- blue sky
- 7 Reviews
reliable
I purchased my first htc phone last year after always having a samsung.
Took a while to adapt. The quality is much better and much stronger. Yes i am always dropping the phone and my htc just bounces back.
I also had probs with samsung in the hot weather. Htc handles it just fine.
Yes i would buy one of their products again.
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- Seo Lee
- 7 Reviews
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- Joan Luvfeelin
- Kuala Lumpur, GB
- 13 Reviews
- Ahlefeldt-Laurvig
- København K, DK
- 3 Reviews
Innovation
Currently I have a Sensation and the experiences with it is superb and have convinced med to buy HTC products in the future (was so sure after having a Magic at some point).
Is it really nice to see the HTC are constantly working on improving the "experiences" with upgrading there firmware even thought i'm not using the official one.
I do also very much like that HTC have chosen to developed there Sense luncer/interface which in my opinion makes the HTC android phones just a little nice to use then the competitors even if the hardware spec is a little lower.
HTC should however give there customers the option to get S-OFF
- ....
- 2 Reviews
Superb
Everything is fantastic but the camera in lowlight is not as expected compared to its predecessor. Ice-cream sandwich is marvelous. Very Fast. but still needs to be compared with Galaxy S3
- Henriette L. K
- Holstebro, DK
- 17 Reviews
Great!
Great phones, easy to use.
but were dit the "QWERTY Keyboard" phone go??.
can´t find HTC Desire Z anywhere.
"and when you can´t find it, you can´t by it" :(
- robert johnston
- 2 Reviews
good
do some amazing phones but can be overpriced for what you get against other mobile makers with same specs and somtimes even better products
- Anuratha
- 4 Reviews
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- Crystal Emmins
- 5 Reviews
Beautiful phones
Beautiful just beautiful. Love my HTC, used to have an iphone 4 but found it too restrictive, the htc is great. Long battery life and easy to use, great screen.
- Mark G
- 10 Reviews
Good phones let down by poor quality control
Had an HTC Desire and recently upgraded to a One X. Wife has a Samsung S2.
Why does HTC insist on putting a different overlay onto a reasonable product. Putting Sense 4 onto ICS just slows response.
And whilst I like the phone, I got a One X with screen issues. Then the replacement had the same (although less obvious) screen issues. Not happy. No issues with the Desire. That's the only reason it get's 3 stars. Am debating on sending this one back - again, but not sure what I will get this time.
- Rob Smith
- 6 Reviews
good phone
just got my HTC desire s easy to use and does what it should only bad bit i keep ringing people by accident guess i will get used to touch screen
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- Jack Hutchinson
- Barnoldswick, GB
- 84 Reviews
LOVE THEM!
Got my first HTC phone last October and I love it! I've was with Nokia for years but I'm so glad I jumped ship.
HTC beats iPhone hands down :-)
- Philip sheffield
- 8 Reviews
internal memory problems
HTC desire nice phone but why oh why did they allocate such a small internal memory. Even with sd card the phone tells you it is full..which it isn’t.
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- LadyDi
- Edgewood, US
- 9 Reviews
- Dennis
- 3 Reviews
Brilliant!
De HTC One X besteld via de webshop van HTC. De bestelling en aflevering ervan verliep soepel en had hem snel in huis. Het is een geweldige telefoon en ik zou deze anderen zeker aanraden!!
- Kinellar Guitar Studios
- 18 Reviews
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