Hughes Direct reviews

Hughes Direct reviews

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Review by confirmed purchaser

Ask to provide this rating, not received goods and not received explanation or confirmation of when they will arrive

Asked to provide this feedback but no goods , no idea given of when the goods will arrive or even if they have been sent, tried to contact no response
Yet keen enough to ask for rating, try to ensure customers have received goods before asking for feedback. Ensure customers are kept updated with delivery information
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Review by confirmed purchaser

So easy

Web site - good. Ordering - simple. Tracking - superb. Delivery - on time. Overall experience - perfect. Will recommend and return.
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Review by confirmed purchaser

First time we have purchased from the company, it wont be the last, very satisfied.

Very satisfied with the company, no problems, goods delivery bang on time at a very competitive price.
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Review by confirmed purchaser

*Thumps Up* - Very Pleased with the service. Will recommend.

Called me the same day I placed the order. Confirmed all the security details over phone - which helped me trust their service. The order was delivered via DPD the next day. I was able to deliver to my office address. It allowed me to track the order as well - which was great. Payment could be made via PayPal which was awesome, as its secure.

Only Negative aspect:
The package had a tear, when I opened it - which was a little bit disappointing as I was buying a new product and wanted everything to be perfect.
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Review by confirmed purchaser

Very efficient service

I bought this radio/CD player for my grand daughter's birthday next month. So I cannot give an opinion on the item, but I am very impressed with Hughes Direct. The parcel arrived in 2 days and they informed me what time it would be arriving. It came spot on time which saved me staying in all day. Very well packaged - so I'm very pleased and would order from this company again.
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Review by confirmed purchaser

super fast delivery

Hoover arrived on our chosen day - thanks. Excellent price too!
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Review by confirmed purchaser

Prompt delivery with good information

Useful to receive info about when to expect parcel and all arrived as should at very reasonable price
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Review by confirmed purchaser

Excellent product and first class service

I was directed to Hughes Direct via Pricerunner (price comparison website). I had no experience of this particular vacuum cleaner, but had used a similar Miele model previously, so I knew to expect a high quality product.
What was fantastic about the Hughes Direct was:-
a) it was the best price on the net.
b) delivery was free, even though this was quite a bulky item
c) I ordered it online on Monday afternoon, and it was delivered by Thursday afternoon.
All the above add up to excellent service and value in my opinion.
The vacuum cleaner is great, light, very manouevreable, it even has a handy tool attachment, and of course is great at its job. (I had previously watched a YouTube video demonstration of this product at work.)
Well done Hughes Direct, I am pleased to recommend you.
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Review by confirmed purchaser

VERY PROFESSIONAL SERVICE

Ordered a Washing machine last week. Saved over £100. The high street stores were so expensive with add ons for delivery etc .It was delivered this Saturday very straight forward. Will buy from Hughes again.
Brilliant
James
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Review by confirmed purchaser

Excellent service

Easy to order, well priced and online delivery website tracked the delivery van so I knew exactly where my parcel was and when it would arrive. Would definitely use again without hesitation.
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Review by confirmed purchaser

Excellent service and highly recommended

Very happy with the products and services received promptly and without fuss.
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Review by confirmed purchaser

Does what it says

found easy to Order delivered on time,what more can you say.
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Review by confirmed purchaser

Sharp R-92STM Micro. - Sharp Service.

Spent some well and truly wasted time, diesel and shoe leather looking for this particular product locally before I made contact with Hughes Direct. After some brief Web chat the microwave was located in the warehouse at a competitive price, duly purchased on line and dispatched. First time shopper with Hughes Direct and would certainly repeat the experience
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Review by confirmed purchaser

Best price and great delivery service.

Got the best price around on a Kenwood Chef, I was then able to choose my delivery day and the delivery service (DPD) give you the hour your parcel will be delivered. First class all round.
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Review by confirmed purchaser

next day delivery good price well recommended

perfect just how it should be, cheaper than anywhere else and next day delivery try and beat that !
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Review by confirmed purchaser

Good delivery, costly return.

Had an issue with the tech I bought. Manufacturer description didn't match the device specs.

Agreed a return, but it's through citylink @ costs.
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Review by confirmed purchaser

Excellent service

Washing machine and tumble dryer delivered on time and very helpful delivery men fitted them in to awkward tight slots.
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Review by confirmed purchaser

Excellent from start to finish.

We originally went with Hughes because of their competitive price. However, their follow-up service was also excellent. They gave us a three hour window for delivery on our chosen date, and arrived right on time. The delivery men were polite and helpful, and took away our old cooker for a small fee. Ten out of ten!
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Review by confirmed purchaser

dispointed beyond belive

my son and daughter-in-law are moving house and they need a fridge/freezer so like many times before i said i know where to get you one leave it with me opened my lap top went straight to hughes yes there it was just what they wonted hotpoint f/f and at such a good price orded phoned my son to tell if pleased as punch they both were next morring had a phone call from hughes to say sorry no f/f she phoned hotpoint havent got any more and its been discontued truly dissapointed not just for me but for my son she said i would get a full refund at that was that so that eveing i went on to the currys site only to find the exact same f/f in there shop how can it be discontunited when currys have loads .so next day went to currys to buy one only to find my refund hadent been paid back to me yet this is unexceptable you took my money quick enough you should pay back the as its up to you to have control of your web site and whats on it im sure if i hadnt tryed to buy this item it would still be on your website after severel phone calls i got my money back but it shouldnt have to be like that if the girl on the phone had told me youll get a full refund but it will take up to 4days to be back in your account that would have been fine but she did not im not a mind reader and i dont wont to hear[ well thats common practice ] it will take a lot for me to touch the hughes button again.heather curtis

Hughes Direct Details

Price Promise !

We pride ourselves in being very competitive both online and in store, Giving our customers good value for money with a service to match, in the unlikely event you find a product elsewhere for cheaper but would like to use Hughes as your retailer please do give us a call on 08712 313113 and we will be more than happy to help !! Looking for a bargain ? Look no further than here : www.hughesdirect.co.uk/clearance

Our Service Awards

Investors In People - Gold Independent Electrical Retailer of the year 2011 ERT - Independent Retailer of the year 2011 D&G - Internet Retailer of the year 2011 EDP - Business of the year 2011 Retail Week - Service Initiative. Commended D&G Multiple Retailer of the Year 2012

Thinking of using Hughes Direct ?

Please do give us a call if you have any questions, Require Product information or Service information, We really are more than happy to help. If you would like a product that you cant find on our sites, call us ! We have strong relationships with UK manufacturers and maybe able to source the product you are after Our website is very user friendly and we are confident you will find all the information you require. Our website also displays stock information, so you know for sure, when an item is in stock ready for immediate delivery Our call centre staff have worked for Hughes for many years, so rest assured you will be receiving quality advice and Price !

Our Warranty Service

Over the last 90 years Hughes has grown its service capabilities so that today it has East Anglia’s largest infrastructure dedicated to the repair of home electrical and kitchen appliances. Hughes has 5 dedicated service centres.There are another 8 workshop based engineers within each centre.Finally, each centre has 2 aerial engineers We repair equipment on behalf of Bosch, Miele, Hotpoint-Indesit Group, Sony, Panasonic, Samsung, Philips, Toshiba and many more. Rest assured, should your item fail, we are more than capable to repair it to a high quality, in good time so that you are free to enjoy your appliance again in no time.

Our Blog

www.hughesdirect.co.uk/blog

Our Store Locator

www.hughesdirect.co.uk//storefinder

Installation and Removal of Old

We are able to install appliances for you and remove the old should you require.

Problems setting up your new purchase ?

We have an engineer who can talk you through any problems you experience in the home regarding your product who has several years experience. Call us to speak to Him on 08712 313113

Delivery

No one has the time to wait in all day anymore, Order from us and you will be able to select the day of delivery, and will receive an ETA time window for your delivery. Some of our couriers even provide a one hour window ! Delivery is absolutely FREE on all products over £50!! AND We deliver Saturdays !

Opening Hours

Our website Is open 24/7, if you need to speak to someone our call centre staff are there between 9am-5.30pm Monday to Friday and 9-1pm on Saturdays 08712 313113

What We Sell

Or more to the point what dont we sell ! Our range : Washing Machines, Tumble Dryers, Fridge Freezers, Cookers, Tvs, Tablets, Laptops, Games & Games Consoles, Kettles, Toasters, Irons, Coffee Makers, Shavers, Microwaves, Food Preparation, Hi-Fi, Soundbars, And much, much More !!

What Brands do we sell ?

http://www.hughesdirect.co.uk/brands Search by brand... AEG, Arcam, Aves Digital, Beko, Belling, Binatone, Bosch, CDA, Delonghi, Denon, Dimplex, D-Line, Dyson, Electrolux, Fujifilm, Hoover, Hotpoint, Humax, Indesit, Kenwood, Krups, Lec, Leisure, LG, Liebherr, Marantz, Miele, Mission, Monitor Audio, Morphy Richards, NAD, New World, Numatic, Off The Wall, Onkyo, Optimum, Panasonic, Philips, Pioneer, Portability, Pure, Project, Rangemaster, Revo, Roberts, Ruark, Sagemcom, Samsung, Sennheiser, Sharp, Smeg, Sonos, Sony, Stoves, Teac, Tech Link, Tefal, Toshiba, Trust, Verticool, Vibe Technologies, Vivanco, Wharfedale, Yamaha, Zanussi,

About this company

Hughes Electrical was founded in Lowestoft, Suffolk in 1921 by Frank Hughes who trained as an electrical engineer after having served in the cavalry during the Great War. Originally the company rewound industrial electrical motors for Lowestoft's once large fishing fleet but in 1928 Frank bought his first shop. Here he built and sold radios and the family literally lived over it for many years. The business was incorporated in 1946 but the following year Frank passed away, leaving his children Peter, Phyllis and Jim to take over the management of the company. Hughes is now the country's 4th largest specialist electrical retailer and the 2nd largest provider of home entertainment and kitchen appliance rentals. Hughes has expanded its retail footprint with the acquisition of Apollo 2000 in 2009 and Bennetts Retail in 2011 In 2011 Hughes Electrical celebrated its 90th birthday by winning both the EDP Business of the Year which is East Anglia’s most prestigious business award and the ERT Independent Electrical Retailer of the year which is the Industry’s most prestigious award. This success shows that the company’s motto of “inspiring customer loyalty through customer service” remains as relevant and true today as when Frank Hughes first founded the business more than 90 years ago.

Visit Hughes Direct

Contact information

Call us on: 08712 313113
We live here: United Kingdom

Category

Hughes Direct is ranked 23 out of 49 in the category Domestic Appliances

Hughes Direct is ranked 49 out of 109 in the category Electrical goods

Hughes Direct is ranked 2 out of 6 in the category

Hughes Direct is ranked 42 out of 65 in the category Sound

Hughes Direct is ranked 3 out of 5 in the category Tablet

Hughes Direct is ranked 16 out of 54 in the category TV & Display

Our Promise to you

1st Class Service, Every Time

As a company, we strive to go beyond your expectations as a customer and provide you with a 1st class service, we are committed to providing excellent customer service, before, during AND after your purchase. Our company moto “inspiring customer loyalty through customer service" We do not compromise on security as the website does not hold any of your personal details, has the latest 128 bit encryption and is hosted by a company which also provides similar services to the Police. Your payments are made via Barclay's Merchant Services so carry the full protection of their systems.

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