Hughes Direct reviews

Hughes Direct reviews

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Review by confirmed purchaser

UNCOMMUNICATIVE SALES DEPARTMENT

I PLACED AN ORDER REQUESTING DELIVERY ON TUESDAY 15 APRIL. SOON AFTER I REALISED THAT BOTH MY WIFE AND I WERE GOING TO BE AWAY FROM HOME ON THAT DATE SO I E-MAILED HUGHES SALES DEPT. TO REQUEST AN ALTERNATIVE DELIVERY DATE W/C 14 APRIL. HAVING RECEIVED NO RESPONSE FROM HUGHES I SENT A FURTHER E-MAIL WHICH AGAIN WAS NOT RESPONDED TO. THE ITEM WAS DELIVERED ON 14 APRIL AFTER ALL AND HAD TO BE LEFT WITH A NEIGHBOUR. THROUGHOUT I RECEIVED NO COMMUNICATION FROM HUGHES. I THOUGHT THAT THEY WERE GOING TO E-MAIL ME WHEN THE ITEM WAS DESPATCHED.
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Review by confirmed purchaser

Happy but slightly concerned....

Ordering and delivery all good. A phone call to check my order was unusual but welcome.

One major point however: on opening the box for the TV i found inside an empty pack of crisps!! I will ring Hughes Direct to inform them.
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Review by confirmed purchaser

Good value electrical goods.

Needed a new micro/combi oven. Best price was on Hughes direct. Transaction went through extremely easily. Got to pick which day I had my goods delivered, (weekends unavailable), this made organising receipt a lot easier for us. Would highly recommend and will shop with Hughes direct again. Thank you.
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Review by confirmed purchaser

Wow great service

A great price, they even honoured a voucher code. Kept in touch by email re delivery which was very quick and on time.
The Yamaha RXV1073 receiver so far seems to perform well and up to expectations, though haven't tried all it's functions yet.
I would recommend T D Hughes direct. It is also useful there is a retail shop in case of any issues.
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Review by confirmed purchaser

Room for improvement

The online ordering process was fine.My wife took a call the day before delivery was due.The call was from an unknown party and incoherent but mentioned a delivery.I checked the order on line and it said that the order was cancelled.I went to my local branch of Hughes and was surprised to find that they were not involved in the delivery and that Hughesdirect were a separate entity.The local shop were very helpful and told me when the delivery was due.It came in the given time window and the delivery men were friendly and efficient.I could have done without the confusion,however.
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Review by confirmed purchaser

Arrived promptly - but took an age to order online

Pleased with the overall delivery service (5/5). The vacuum cleaner I ordered was a Best Buy from Which? magazine and Hughes Direct was cheapest from an online search.

It took an age to order it online though (2/5). My first attempt failed because my bank considered my order potentially fraudulent. I was so cross. I needed time to calm down. The next day I ordered online with a different credit card and all went through first time
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Review by confirmed purchaser

Price was a bargain and delivery was prompt!

I was called the next day after payment to confirm my order and delivery address.
Delivery arrived very early on the day. A very happy Mrs took delivery and we are enjoying the product. Thanks!
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Review by confirmed purchaser

great service - I just need to do the ironing now

new steam iron arrived in good time and well packaged.
best price of all websites I saw
definitely would recommend and will use again
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Review by confirmed purchaser

Fast dispatch, wrong item delivered first time round, hit and miss communication.

I ordered a Bose Soundtouch to be delivered to my partners work address. The provided invoice stated delivery to the billing address when I had correctly entered her work address online. I emailed for confirmation of the delivery address and that it would have her name on it, the reply confirmed the delivery address but not the name. When it arrived (addressed to the wrong person) the item was incorrect, the wrong model had been shipped. I phoned up regarding this and was dealt with by a polite lady who arranged collection or the incorrect item and delivery of the correct one. Unfortunately, during this I could hear one gentleman in the background loudly proclaiming his desire for fish and chips. Whilst I can understand such passion for battered goods, it didn't come across very professional to myself as a customer. Whilst annoyed at receiving the wrong item the lack of professionalism annoyed me further.

To their credit dispatch and delivery was rapid (both times) and I can believe this is a one off. However with so many excellent competitors out there I am unlikely to order from Hughes Direct again. Communication has been a bit hit and miss. In fact the invite to leave this TrustPilot review from Hughes Direct doesn't have my correct name, it has the 2nd line of the delivery address 'Dear House Name'. Which pretty much sums up my experience.
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Review by confirmed purchaser

excellent service fast delivery

excellent service fast delivery I would highly recommend
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Review by confirmed purchaser

I'm alright now I have my coffee machine !

Speeding deliverly ! and the good things is that you can choose the days to deliver !
I would definately use them again.
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Review by confirmed purchaser

Great Prices and easy to order. Delivery on time

I had no problems at all with my order. The item arrived on time and in great condition. Would certainly use them again.
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Review by confirmed purchaser

Quick delivery. All went well.

Nothing to add. All went well.
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Review by confirmed purchaser

great price and great service

I got the Panasonic MCUL424 cleaner for £83 and will be getting £40 cask back from Panasonic so so it only cost me £43 so happy on the price, and been sad test it on my floors wow I never know they had some much dirt on them
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Review by confirmed purchaser

We got what we expected

Ordered a washing machine because it seemed Hughes were offering the best price for what we wanted. Website easy to navigate and all the info we needed. Went for the delivery/ unpack/ install/ remove old machine for £29.99 package which was good value. Delivery etc went without hitch, only small point for further improvement, would have liked an estimation of when delivery likely to be , even am or pm , even an email or call nearer the time. Will definitely consider using Hughes again.
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Review by confirmed purchaser

Easy, no fuss order and quick delivery

Easy, no fuss, quick and simple order. Delivered when promised and was in perfect condition when it arrived. Would use Hughes again!
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Review by confirmed purchaser

First class shopping experience.

Having decided to upgrade to a Bosch steam generating iron, all that remained was to settle on a seller.

Hughes direct offered an older model at a fantastic price. Decision made and order placed. Item arrived quickly, with Hughes direct keeping me informed of the order progress at every stage. Item arrived at time indicated, as described. Whole purchase experience trouble free, even pleasurable.

Would highly recommend Hughes Direct to anyone.
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Review by confirmed purchaser

Highly recommended :-D

Ordered on the Sunday evening and my new vacuum cleaner was delivered Wednesday. Very pleased with both service and product. Wouldn't hesitate to recommend to others.
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Review by confirmed purchaser

Best price for Sennheiser RS170 on the web, in the UK, and arrived within 36 hours of placing order

Some of the reviews for this company were not too brilliant, but as I was looking for a bargain and this was a company with lots of retail outlets and the best price in the UK I took a chance and it paid off. My headphones were ordered late at night and were dispatched next working day and arrived early the day after (with free delivery), Brilliant.
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Review by confirmed purchaser

Online at its best

Good price and excellent delivery on time.

Hughes Direct Details

Price Promise !

We pride ourselves in being very competitive both online and in store, Giving our customers good value for money with a service to match, in the unlikely event you find a product elsewhere for cheaper but would like to use Hughes as your retailer please do give us a call on 08712 313113 and we will be more than happy to help !! Looking for a bargain ? Look no further than here : www.hughesdirect.co.uk/clearance

Our Service Awards

Investors In People - Gold Independent Electrical Retailer of the year 2011 ERT - Independent Retailer of the year 2011 D&G - Internet Retailer of the year 2011 EDP - Business of the year 2011 Retail Week - Service Initiative. Commended D&G Multiple Retailer of the Year 2012

Thinking of using Hughes Direct ?

Please do give us a call if you have any questions, Require Product information or Service information, We really are more than happy to help. If you would like a product that you cant find on our sites, call us ! We have strong relationships with UK manufacturers and maybe able to source the product you are after Our website is very user friendly and we are confident you will find all the information you require. Our website also displays stock information, so you know for sure, when an item is in stock ready for immediate delivery Our call centre staff have worked for Hughes for many years, so rest assured you will be receiving quality advice and Price !

Our Warranty Service

Over the last 90 years Hughes has grown its service capabilities so that today it has East Anglia’s largest infrastructure dedicated to the repair of home electrical and kitchen appliances. Hughes has 5 dedicated service centres.There are another 8 workshop based engineers within each centre.Finally, each centre has 2 aerial engineers We repair equipment on behalf of Bosch, Miele, Hotpoint-Indesit Group, Sony, Panasonic, Samsung, Philips, Toshiba and many more. Rest assured, should your item fail, we are more than capable to repair it to a high quality, in good time so that you are free to enjoy your appliance again in no time.

Our Blog

www.hughesdirect.co.uk/blog

Our Store Locator

www.hughesdirect.co.uk//storefinder

Installation and Removal of Old

We are able to install appliances for you and remove the old should you require.

Problems setting up your new purchase ?

We have an engineer who can talk you through any problems you experience in the home regarding your product who has several years experience. Call us to speak to Him on 08712 313113

Delivery

No one has the time to wait in all day anymore, Order from us and you will be able to select the day of delivery, and will receive an ETA time window for your delivery. Some of our couriers even provide a one hour window ! Delivery is absolutely FREE on all products over £50!! AND We deliver Saturdays !

Opening Hours

Our website Is open 24/7, if you need to speak to someone our call centre staff are there between 9am-5.30pm Monday to Friday and 9-1pm on Saturdays 08712 313113

What We Sell

Or more to the point what dont we sell ! Our range : Washing Machines, Tumble Dryers, Fridge Freezers, Cookers, Tvs, Tablets, Laptops, Games & Games Consoles, Kettles, Toasters, Irons, Coffee Makers, Shavers, Microwaves, Food Preparation, Hi-Fi, Soundbars, And much, much More !!

What Brands do we sell ?

http://www.hughesdirect.co.uk/brands Search by brand... AEG, Arcam, Aves Digital, Beko, Belling, Binatone, Bosch, CDA, Delonghi, Denon, Dimplex, D-Line, Dyson, Electrolux, Fujifilm, Hoover, Hotpoint, Humax, Indesit, Kenwood, Krups, Lec, Leisure, LG, Liebherr, Marantz, Miele, Mission, Monitor Audio, Morphy Richards, NAD, New World, Numatic, Off The Wall, Onkyo, Optimum, Panasonic, Philips, Pioneer, Portability, Pure, Project, Rangemaster, Revo, Roberts, Ruark, Sagemcom, Samsung, Sennheiser, Sharp, Smeg, Sonos, Sony, Stoves, Teac, Tech Link, Tefal, Toshiba, Trust, Verticool, Vibe Technologies, Vivanco, Wharfedale, Yamaha, Zanussi,

About this company

Hughes Electrical was founded in Lowestoft, Suffolk in 1921 by Frank Hughes who trained as an electrical engineer after having served in the cavalry during the Great War. Originally the company rewound industrial electrical motors for Lowestoft's once large fishing fleet but in 1928 Frank bought his first shop. Here he built and sold radios and the family literally lived over it for many years. The business was incorporated in 1946 but the following year Frank passed away, leaving his children Peter, Phyllis and Jim to take over the management of the company. Hughes is now the country's 4th largest specialist electrical retailer and the 2nd largest provider of home entertainment and kitchen appliance rentals. Hughes has expanded its retail footprint with the acquisition of Apollo 2000 in 2009 and Bennetts Retail in 2011 In 2011 Hughes Electrical celebrated its 90th birthday by winning both the EDP Business of the Year which is East Anglia’s most prestigious business award and the ERT Independent Electrical Retailer of the year which is the Industry’s most prestigious award. This success shows that the company’s motto of “inspiring customer loyalty through customer service” remains as relevant and true today as when Frank Hughes first founded the business more than 90 years ago.

Visit Hughes Direct

Contact information

Call us on: 08712 313113
We live here: United Kingdom

Category

Hughes Direct is ranked 24 out of 49 in the category Domestic Appliances

Hughes Direct is ranked 50 out of 108 in the category Electrical goods

Hughes Direct is ranked 3 out of 6 in the category

Hughes Direct is ranked 42 out of 65 in the category Sound

Hughes Direct is ranked 4 out of 5 in the category Tablet

Hughes Direct is ranked 16 out of 54 in the category TV & Display

Our Promise to you

1st Class Service, Every Time

As a company, we strive to go beyond your expectations as a customer and provide you with a 1st class service, we are committed to providing excellent customer service, before, during AND after your purchase. Our company moto “inspiring customer loyalty through customer service" We do not compromise on security as the website does not hold any of your personal details, has the latest 128 bit encryption and is hosted by a company which also provides similar services to the Police. Your payments are made via Barclay's Merchant Services so carry the full protection of their systems.

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