Our kettle gave up the ghost and we needed to replace it quickly. An Internet search show that the best price available was on Hughes direct. Although I have not dealt with them previously the service was prompt and efficient and I would have no hesitation in recommending their service.
I looked at their website and quickly found what I wanted. Then I compared prices and found that Hughes were unbeatable particularly when the speed of their free delivery was taken into account. After ordering I was given a date for delivery and then a time slot on the day with options to change if necessary. This is the best service I have ever received from an online company.
Cheapest deal on the package.Order was dispatched promptly and great delivery service. Was thinking of giving them four stars because one item in order was wrong. But no fuss correction with next day delivery earned them the fifth star.
Excellent, well done team.
Ordered 2 x Android tablets for the kids for xmas. Very happy with them amd im sure they will love them.
Whilst looking, I found a black dishwasher that I had been looking at online and was by far the cheapest i had seen. Over £20 cheaper! I also googled to see if there was any discount codes. Yes, found one!!
Got another 4% off which equalled another £8!!
The delivery slot was bang on and also free. Very very rare these days.
Can recommend these to anyone.
You've got yourself a customer for my electrical goods.
Service assistant I dealt with was fantastic from start to finish, just wish more people in this world were like her, merry xmas to her. : /)
Good range of product options well described and priced. An easy order process and very efficient delivery service with excellent, well informed delivery staff. All in all a pleasurable purchase experience.
Purchased the item which was then out of stock. When finally delivered had changed mind and found alternative but could only return via post or collection - couldn't use the Hughes stores to even exchange goods.
Will use shops not online service in future
I ordered a vax steamer from hughes direct I am not impressed with the steamer at all .What I am impressed with is hughes direct. it was so efficient that it was deliverd the day after I had ordered it I am so impressed with the service its a shame I cannot say the same about the steamer, I am sure that when I get cold I can blow more steam than what the steamer does I wished I had purchased the polti my last one lasted 15years .the only reason I purchased the vax was due to the fact that I could not get the one I wanted
Hughes had the best price for the freezer we wanted, had it in stock and could deliver on a day convenient for us. The only slight glitch was with the payment function on the website but this was sorted out with a phone call to the sales team. Delivery was as requested.
All in all a very good experience.
I had high hope when I placed my order with yourself. It's now gone over 2 weeks. Had to call 4 times to get always a similar answer. Don't know, can't tell when stock is back on and be dispatched ASAP. To had to injury am been ask to fill this survey . It's kind of funny really. I was going to pay 5 quid more and get it from a more reliable source and changed my mind at last minute. My wife put me in the dogs house now. Not pleasant. 2 weeks of I told you so. What are you going to to about it? Thanks I still have faith that's why I gave you 2 stars
Ordered item online (cheapest price) and it came with a detailed tracking system. No more guessing when the courier will arrive. I could follow the progress and could see the delivery getting closer.
Even when a problem was identified after the delivery, Hughes Direct were terrific in arranging an immediate replacement.
Absolutely recommended - top notch 5 star service and communication.
The TV delivered wasn't bad either. Sony 24W605 is superb - also 5 stars.
Well, where do I start. An excellent service from start to finish. Kept fully up-to-date during order and delivery. Was able to track my parcel on delivery day meaning I didn't have to stay in all day. Highly highly recommend them. Thank you one VERY satisfied customer.
I made my order on the Wednesday evening. On Thursday I received a call to check my details. On the Friday morning I received my order. It was so fast, so easy and so perfect. Not a single problem. I felt that Hughes Direct were in control right from the start and I would have no problem in using them again or recommending them.
Our microwave broke at the weekend. I looked around for best models and then the cheapest prices. Hughes Direct had a great range of models and were 20% cheaper than John Lewis. Quick free delivery. Would definitely use Hughes Direct again.
Good service and good value, just what's needed
Speedy service however didn't arrive on requested date. Ordered 2 heaters for my elderly mother, of which only one worked. Arranged for doorstep exchange few days later. These appliances should be checked before dispatch.
I ordered my product on a Sunday an received it in 2 days! Never before has a parcel come so quickly and with free delivery and also with the ability to choose which day I prefer it to be delivered on.
took me ages to find a fridge freezer found this one found it cheaper than most other places well big plenty of room in frigde freeze great too every keeps cold it took over 24 hour on rapid freeze so we put it manual it works really well great product delivery was great as well they phone and gave me a three hour slot on day I booked it
Very quick and excellent service, the guys who delivered were very polite and gave excellent customer skills.
Well done to all
I bought a breadmaker from Hughes direct. They had the best price online. Delivery was free and arranged at a convenient time. I was able to track the delivery live online too. Great service.
Just purchased a new iron from Hughes Direct. Not only did they offer the best (cheapest) price, but it came with free delivery. The delivery service (by DPD) is excellent. They text message you to advise the approximate delivery time (within 30 mins each side of the likely time) and you can then track the actual vehicle on line to see how many deliveries the driver has to make ahead of yours. The predicted time of delivery was spot on.
I shall certainly use Hughes Direct again, if only for the convenience of the delivery service!
like most web shoppers you look around for the best deal. when things work seamlessly you almost don't care who you are buying from....the price dictates. However when things go a bit dodgy or you want to clarify progress then the need for a good company with a thought through service becomes essential. I have to say Hughes did themselves proud. Clear polite and professional call centre and first rate delivery staff.
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