Ibathuk reviews

Ibathuk reviews

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Terrible products, awful customer service!!

We bought a thermostatic shower controller with a 10 year guarantee which broke after 2 months. I have spent the last week and a half (without a functioning shower) emailing back and forth trying to get ibathuk to exchange this rubbish product. Ideally I want a refund. I have sent the requested photos, the paypal receipts, everything they have asked for and each time there is another reason why a replacement product cannot be sent. I am now going to go via paypal and get a refund but I advise everyone to steer clear of their products as their guarantee stands for nothing!!
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Awful - Avoid

Ordered two straight thermostatic electric radiators via eBay from this company and was sent one curved and one straight.

This was only discovered once we turned up at our customer's property but, not wanting to be delayed any further agreed to accept the curved version on agreeing a discounted price.

However, we then discovered that not only was one radiator wrong but they hadn't sent the thermostat's which we expected to be in the packaging.

It took iBath 3 days to respond to my email as there was absolutely no chance of getting them to answer the phone - the number they provide you with just constantly rings out.

Upon threatening them with a dispute case we eventually got the stats on a 24 hour delivery. No mention of sending a replacement straight radiator though eh.

So, Bob's your uncle we thought... Fit the radiators and go to fit thermostat number one.

Dink... the plastic casing covering the electrical components falls off. Just like that. As the rage begins to take over fit thermostat no.2

Good good, no casing falling off. Let's give it a try.

Turn the thermostat valve up to full.... and it just keeps burling round and around and around and... you get the picture.

Terrible quality so I say to my pleasant customer - "Em, they thermostats are faulty"... Our customer states, quite rightly, "not my problem."... "Oh" says we. "I'll see what I can get locally." "You do that" she says.

So pops off down to Toolstation and gets what I need to finish the job. We do this. Customer nearly a happy bunny now.

Get home, send iBath an email... and another... and another... and I'm still waiting for any form of dialogue offering either a refund, apology or acknowledgement.

Disgusting company who have no ethics.

So I'm taking them to court where I intend to claim for all my losses and time.

And I'll win.
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look at the picture !!!

bought a shower door, door is really good quality and value for money, unfortunately it didn't say whether the door was right or left opening and I wasn't asked if I wanted left or right opening so I presumed it could be put either way, when it came it opened from the wrong side and wasn't reversible when I contacted the store I was told it was my mistake and had to pay a courier to return the item which cost £35. when I said that I had not been asked which side opening I wanted I was told I should have looked at the picture.
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Good Company

Had lots of bathroom stuff of them for a new build and all was good and quick and smooth transactions etc, Great!!

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