Icanhire reviews

Icanhire reviews

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Very poor customer service, very poor grasp of english language.

Hired a van for 1 day, the collection was fine, however the van was left with less than a 1/4 tank of fuel (15% to be exact, which i was informed by text). After i collected the van i attempted to add an additional driver to the insurance. The only way to do this was fill out a form online, as there is no number to ring them on direct. I filled out this form around 9am, and had to wait for them to ring my friend back to confirm his details with the DVLA. This phone call never came. After 3 hours or so i emailed them to ask what was taking so long, I had to email them as they provide no contact number. Shortly after i received a reply saying the issue had been resolved, even though there had been no phone call from the DVLA. I logged onto my account to see the list of permitted drivers, but my friend was still 'pending' conformation. Several similar emails (and hours) later, at around 8pm that night i was told they would not be able to add the driver until the next day. By this time i had driven nearly 400miles myself, with my friend sat in the passenger seat, unable to drive legally. The email support was pathetic i can only assume they were hitting the reply button and not even reading the email. They also refused to call us or give us a number to call them.

The next day i put the right amount of fuel back in and left the vehicle at the drop off point. I later received an invoice of £6 for an extra 3litres of fuel, in the invoice was a contact number. When i rang them for an explanation for the fuel and why the additional driver was not added, i spent 25minutes on hold waiting to speak to some-one. When they finally answered I dealt with a woman with a very poor grasp of the English language, who either couldn't understand what i was telling her, or wasn't listening (she did actually admit after 5min she wasn't listening to what i had been saying). The explanation for the fuel charge was that - they have a system to measure the fuel exactly (i gave it back with 3% less), as a customer you don't have access to this info, you just have to give your best guess with the fuel gauge. They also charge you £2 per litre for fuel. As for the additional driver, she could give no explanation as to why they never called to confirm his details. I asked to speak to the manager but he refused to come to the phone.

They offered me £10 off my next hire, but i told them i would never use them again. Im not sure they are incompetent, rude, stupid or don't understand English, or a mix. If i had not wanted to add a driver this would have been a better review. If you use this company don't expect any support if you have an issue of any kind.
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Great service overall but some things needs to be improved

I would definitely recommend this company. The prices were very competitive and overall experience was positive.
It was quick and easy to book the van. icanhire organised a conference call with DVLA in seconds (who you can never get on the phone when you need them) and I was ready and set up in about 10 min.
Finding the van was easy as I live in the area and knew where it could be as there are not many places without parking restrictions.
The thing I didn't like is it took me about an hour to assess all the old damage of the van and check if it was logged already and because it was unclear I tried to phone but because it is an automated system I'm not sure if all details are recorded correctly.
The van itself was 09 reg and just 72K on the clock but needed a good clean inside out.
The other thing that was annoying and distracting was the key safe which door wasn't tight when locked and was banging through the whole time and especially when you go over a bump or pot hole.
Another thing I didn’t thought of at first was the fuel price as this eventually added another £20 on top of the hire price but it really depends on how many mile are you going to do. Still some incentive for low mileage drivers would be really good.
Now the good bits :)
The van was fine mechanically and it was easy to drive. I was amazed of the turning circle. This van was much more manoeuvrable than my Z4.
The van I got was a Transit 280 and I’ve hired it to help me with a flat move. It managed to get all of my stuff that I’ve accumulated for the last 6-7 years in just 2 loads and even though it was full to the brim it was still very good on fuel and it was holding the road quite well.
Another good point was the customer service. After reading the reviews I see that I was lucky to get hold of them every time and I had to call them a few times.
They were always helpful and friendly and after I phoned them to extend the hire time I was told there is nothing to pay as the van is free for the rest of the day and I have already paid for the full 2 days so a big Thanks to the team and a smile on my face.
Would definitely use them again over zip car and I would be cancelling my membership with zip.
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Top quality service

After looking at many van hire companies, I finally came across icanhire. The website was very clear to use and very helpful with the van diagrams and measurements meaning I was able to book the right size van. The price was very fair, much better than other companies. Also, their range of locations was extremely appealing with 7 different pick up locations in a 3 mile radius of my location. The staff were extremely helpful and friendly and I will definitely use icanhire again and cannot recommend enough. Too class service.
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Very helpful and efficient

Everything went smoothly with the van hire. I was a bit nervous about getting into the van, but it all happened as they said it should. I had contact with the company twice and on both occasions, had speedy help from people who gavea good impression of the company.
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21st century van hire

Very efficient and straightforward service. Needed a van to move some stuff, seen one in the neighbourhood - booked online, got all the informations by email and text in timely manner. Arrived at the location, used the automated service and got the van unlocked, got the keys from the safe, drove away. As simple as that!
The van itself was in fairly good shape- some scratches that were mentioned in the vehicle condition booklet.

The whole process was very easy, with all steps to follow explained in detail.
Got the job done at a very good price, can't beat that!
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Super easy van hire.

The set up, although very different to any other van rental I've experienced, is actually very simple and makes sense. All your driving records on file, meaning you can book any time, any day, from anywhere. The vans are parked in convenient locations on the public highway , meaning you park up, get out of your car, call the automated system, pop in your security digits, jump in the van and your away!

I found the price for short journeys to be very competitive, hiring less than 3 hours, beyond this I may negotiate with local rentals to gain a better rate. That said, for short trips, I will be using this service again.

The only thing that wasn't right, we received a text saying the fuel tank was full, however it was only 1/4 full. Not a major issue, a quick call the the number on the key fob, and everything was sorted.

Definitely give this the service a go.
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Easy to use at a good price

I'm very happy to be a repeat customer with Icanhire.com
Once an account is set up and all my relevant driving details were confirmed, the booking system itself is very straight forward and easy to use. There's no need to spend ages on location filling out paper work, just book the vehicle of choice online in advance and then collect the vehicle from your nearest location with a simple phone call.
I found the price to be much better than any other van hire companies in the area and more convenient to use.
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Terrible Customer Service -Will never use again

I hired a Van so I could move furtiure for an office refurb we were doing that was on a very strict timetable. The price looked good so I booked, which was easy enough. However when requiring help accessing the keys from the safe lock in the van we could not get hold of anybody over the phone. I rang serveal times waited over 10 miuntes to be just cut off. I only got a response when I e-mailed them, and that was basic and not that helpful. When I did speak to them on the phone, they didn't seem to care and the person had a very poor understanding of the English language, which for customer services is really not acceptable. I would be ashamed if this was my company. I will never use them again.
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You can find a van at any time within just a couple of miles

One of the things that puts me off hiring a van from one of the companies with large depots is that you normally have to drive several miles and there's nowhere to leave your own car so you either need a second driver or public transport. Icanhire leave their vans in quiet local side streets where parking isn't a problem. Better still, because the booking is done over the computer, once you have registered, you can pick up and drop off the van at a time convenient to you, not the rental company.
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best and value for money and great service

Icanhire is far the most cheapest l've used. i rented a luton box van drives good and is clean, only problem was I had to pick it 1.9 miles away but over all very fast and reliable service
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MAKE A BUSY DAY EASY

I had one small problem, I filled the van before I received the text to say how much fuel was in it so it included the fuel that I put in. I rang a rep and they sorted this for me on my account straight away. I am sure this was just a timing issue as the garage I used was only 2 mins from pick up point.
I could not fault any other part of the service the reps made everything clear and easy to understand.
A fantastic company with good friendly staff. Thank you Icanhire.
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Fast and easy service

Second time I have hired a van with ICanHire and both times it has been a great pleasure. Their customer service is brilliant too.
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Whole process from booking to returning it very very good.

Very impressed with the whole process from my online booking - fast, clear lots of options, convenient location 1 mile from home, to picking it up - in the middle of the night, but the phone system and unlocking was fast , clear and worked first time, to using the van - reasonably clean, good controls and drive, fuel efficient, to returning it - late at night again, but worked first time, so I was away in minutes. Very sensible price too.
I really would recommend this firm to friends and will be booking with them again.
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Simple, effective, hassle free van hire.

I needed a van to move a piano after work. Most van hire places close at 5pm, so I couldn't have rented a vehicle for the two hours I needed to get the move done. I had to borrow something for longer which cost more. I found Icanhire.com via Google and I could not believe how simple it was. Cost me about £28 in total for three hours hire (Overnight hire from another firm that closed at 5pm was over £50). There is no contact with anyone other than by phone and, whilst the van was a fairly tired looking 55 plate Transit (suspension sounded a little squeaky and screamed like hell at 60mph) it was clean, started first time every time and enabled me to do what I needed to. I will be using them again and would recommend them to anyone based on this experience.
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Great and efficient rental experience!

Very smoothly run operation from collecting car, position and value. Very happy with customer service whenever I called the called centre or helpless. Only hitch was the automated licking when we dropped vehicle off. Would definately use this company again and recommend it to others! Great experience!
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A fantastic service at a fantastic price!

From start to finish the process couldn't have been more simple.
It was easy to check the availability of a vehicle and then book it. 8 minutes later I received a phone call to confirm the booking, after a short conference call with dvla all my details had been confirmed & the booking complete.
Clear instructions on how to collect the vehicle were emailed instantly.
On arrival at the vehicle it was in good condition, the automated unlock procedure worked instantly, I really can't fault the process this far.
I needed to call the company as the fuel tracker text me saying the tank was 98% full, however, the gauge said less than half (41%), for 0300hrs my call was promptly answered and the correct level confirmed.
Vehicle drove well & wasn't too thirsty on fuel.
Return procedure as simple as collection.
I will definitely use this company again!
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Utterly useless, van a wreck, couldn't unlock it. Avoid like the plague.

Paid to hire this van, it was parked in a side street. The vehicle was old, very shabby and dented and looked very unprepossessing. Looking in the window, the mats were threadbare and disintegrating the tyres were low. I take this as an indicator as to the mechanical reliability of the van. The recorded message asks for pin and booking ref and states that the vehicle would be unlocked in 10 seconds. It wasn't, and still wasn't an hour later. Spent most of this hour trying to get hold of a 'real' person in order to resolve the problem without success. The result and consequences of this failure meant that a whole set of arrangements and plans were ruined.
The idea of this is fine, but if your plans depend on a reliable service then pay an extra £50 and go to a proper van/vehicle hire business. It's not worth the risk. A Shambles and an absolute disgrace.
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Very impressed

After spending many years hiring vehicles from all the major rental companies, i am impressed with Icanhire, Had to contact the office due to issue locking vehicle, customer service was polite and helpful, would recommend again, wonderful concept,, finally a rental company you can hire vehicles when others are closed, will use again
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satisfied customer

the system is very simple to use. vehicle was in a good condition. the overall experience was pleasurable. would recommend highly.
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great value for money - easy & simple to use

A real value for money operation which has an easy to use collection and drop off service from a nearby street. They do not use shiny new vans but they are not dodgey old vans either - ours was clean, sound and exactly what we needed to remove unwanted furniture from our rented flat. Easy to extend the hire period when got stuck in traffic. Will be a repeat customer.

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