In concept fantastic.; if everything works it's great & very easy. However run into any issues and you're on your own.
I have rented twice from this company, first time was ok & went smoothly but the second time did not. During my second hire of 2 hours I could not locate the keys as the advised location was completely incorrect (not even close). I spent the next 30 mins trying to find the keys and calling Icanhire for support, and as a result could not actually complete the task I'd hired the vehicle for. Despite calling, no-one answered. Looking at the damage book in the vehicle several other users had noted the same contact issue with the company. I have fed-back to the company, but no response. Therefore if you have any problem whatsoever with the vehicle, you are on your own.
A second problem has arisen whereby the company are taking money from my bank account with no prior notice or reasoning. I will obviously be raising this with my bank ASAP.
As I say great if it works, but if you really need a reliable hire company this may not be the one for you.
I really liked how easy and flexible the booking process was and reassuring to speak to a friendly member of staff. I was nervous about picking the van up from the street, but the automated service worked really well. I called, gave my details and the doors unlocked, the key safe was simple and managed to check the van over and compare it to the damage book reasonably quickly. Probably took about 10-15 minutes before I was on my way which I would bare in mind if booking for a very short period. The van was pretty dented an scraped but clean inside and was mechanically fine. Definitely happy to use again. In fact I've already booked another for the weekend house move!
After a lot of searching for van hire, I came across icanhire. I was a little sceptical as to the price and was the van going to be okay, I didn't need to worry. The booking was quick and simple and the driver confirmation call was all good. I picked up the van this morning at the specified time, called the automated number entered my details and the van was unlocked, the key was where it should have been and away I went. Once finished I returned the van to the designated parking area, another quick call and the van was locked automatically, all for £24 for the day. Fantastic value for money. I will be using icanhire again.
This was my first time using icanhire and I will be back. I was needing a van for a Sunday afternoon and any other company I looked at would have meant picking up the van on a Saturday afternoon and returning it on a Monday morning. With icanhire I was able to pick the van up at 2.00pm on a Sunday and return it at 5.30 only paying for the time I was using it. Excellent automated system and really friendly and helpful 24 hour phone support from a real person. Recommended.
We heard about iCanHire from a friend who has use them before so we thought we would give it ago. I was very impressed with the whole service. When you first sign up with them they call you to confirm your details with DVLA in a 3 way phone call. If they confirm your details match then you can hire from them. The vehicle was clean and only 3 years old. I will be using again when I need a van.
Fourth time I am using this company and it never disappoints. Trouble free rental, pick up and drop off. We were running 30 mins late due to traffic and were pleased to establish from one call, that we would only have to pay for an extra hour and not a whole day rate! What a relief. Flexible company at good rates. Its becoming more popular as i was in the car park at ikea in wembley and saw the van with the i can hire logo, i opened the door only to find it was the wrong van, i apologised and ran away :-)
I was supprised at how cheap the vans are and how easy the service is to use . First impression was really good , I had hired a regular transit for a student move but there was a problem with the van after the previous hire so the local owner switched our hire to a Luton at no extra charge , He even gave me a courtesy call in the morning to say what had happened and make sure I was happy with the upgrade . No complaints and would happily reccommend to friends .
This is more of a warning than a review. My Brother hired a van from this company with no problems, then returned it also with no problems. He was then told that he had parked the van on the wrong street and would be charged £90, he tried to talk the charge down but was unsuccessful. Fair enough he thought after all it was his error. He then found that on top of the £90 charge, this company had taken 6 x £100 from his account! £100 per day for 6 days. When he tried to contact this company all of a sudden no one could answer his calls and the person that would "deal with his request" was rather conveniently never available. After 2 weeks he eventually got to speak to this elusive person who was extremely aggressive and stated that the van had parking tickets and was towed. None of this was mentioned when the initial charge was given, nor has any proof of any of these events been given, they have just helped themselves to my brothers money and are refusing to give it back! So please think twice when handing card details to a company who treat their customers as badly as icanhire, it appears they can just take your cash and pluck a reason out of thin air and at the end of the day you are powerless because they have your money.
I can mirror all the other positive reviews. Van was new (59 reg) and really clean. Picked is up and dropped it off without any hassle. Brilliantly quick and efficient service. at a good price. Would definitely use again and recommend to others.
I can express my experience with icanhire in only one way: 'amazingly quick, simple, efficient and effective'. That was first time I have rented a car and I have to say I had doubts because it sounded to be too good to be true. But it was and I got a support all the way through. When I could not get car keys form the key safe, very nice lady helped me manage all my problems over the phone. So I would definitely recommend this company and I will definitely used them in future if I need to rent a car again.
This was my first time hiring from icanhire and ive got to say it was a cheapest online and easy to book and i had a great experience overall with car and company defenitly recomend it to anyone who wants a fast, cheap rental with easy access
its a great way to rent a van. vans parked all around London so no matter what your always near a rental van, cheaper than pretty much all of the rental companies out there.so you will definitely save a few bob.
This is the third time I've used Icanhire and once again they didn't let me down! The van was exactly where they said it would be, it was clean and the automated phone system worked as smoothly as always. The instructions emailed/messaged to me were spot on and were extremely clear. I would recommend this company/ van hire system to anyone.
We've hired from icanhire.com a few times now and can honestly say its the easiest way to hire a van. Always reliable and always a hassle free hire. Even extending the hire was easy. Great prices so wouldn't even think of going elsewhere now.
I only needed a van for a short period of time and didn't really want the responsibility of parking it up over night. Especially as I live in a permit only area. So parking is often difficult so this system was ideal. I was curious and a little nervous that finding the van and then accessing would be difficult but I was completely wrong. The only problem I had was that I am useless with my phone and can't access the messages whilst I am on the phone, so having phoned up I then had to ring off and write the numbers down I had been sent (ID code etc). After this minor hiccup it was just so easy. The van was relatively clean ( a few odd twigs in the back) an on board broom would be a useful addition to ensure it is swept out at the end of the rental. I used my phone as a Sat Nav and this made life even more simple. I would definitely use this company again. No hassle renting - fab!