Identity Guard® reviews

Identity Guard® reviews

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6.9
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1059 Trustpilot review(s)
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Review by confirmed purchaser

5 stars rating.

I got great help from two ladies getting to may account. Thank you for your help.
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Review by confirmed purchaser

Limited service

I wish Identity Guard provided the possibility to contact through the website each of the three agencies, so as to request updates and amendments to my reports information.

I wish the reports were updated much more frequently. Over the last three months I paid, but I essentially received no service because no new information was added to my available reports.
Identity Guard®

Reply from Identity Guard®

Simone,

Thank you for your feedback. We want to assure you that while you may only get your credit reports quarterly we are monitoring your information as part of your service. If there is certain activity we would alert you.

We’re looking into different ways we can help our customers dispute information with the three bureaus. In the meantime, we’d be happy to help you. You can find information in our member area or give us a call at 1-800-452-2541.

We can also tell you about our Platinum level of service which provides your credit reports and scores as often as every 30 days.

Thank you,
Lindsey from the Identity Guard team
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Review by confirmed purchaser

Who is looking out for you?

I have been with Identity Guard for several months. I always look for problems and then offer ways to improve things using my view of the world. I have no suggestions for Identity Guard.
It is my opinion that IG is a very good value. My plan is to stay with them.
Identity Guard®

Reply from Identity Guard®

Thanks, John! We're glad we can be of service.
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Review by confirmed purchaser

Stars fell on Tennessee, Identity Guard and service is 5 star!!!

Very please with the service and the web page. My Aunt in Charleston, S.C. is joining the program based on my praises.
Identity Guard®

Reply from Identity Guard®

Michael,
Thanks for recommending our service!
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Review by confirmed purchaser

Wow! Everything you need in one place.

The service is great. It's easy to access all of your credit information all at once. What I like best about it is that you get email alerts if there has been a change to your credit report. This will allow you to see if any false information is appearing on your report. If there is information on your report that is not correct, the site has a link for you to dispute it. Overall, I am satisfied with the service it provides. I just wish it cost a little less. But if your account is being monitored 24/7, then who can put a price on that.
Identity Guard®

Reply from Identity Guard®

We're happy to be of service! Thank you for the great feedback.
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Review by confirmed purchaser

i feel so safe,, in a life filled with hackers!!!!!!!!

when i lost my last protection,, i felt soo "naked",,, them i found your company,, it was like putting on a mink coat!!
Identity Guard®

Reply from Identity Guard®

Laura,
We're glad we've got you... covered! Thanks for the awesome review.

Lindsey from the Identity Guard team
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Review by confirmed purchaser

Tranquility to my mind

Identity Guard has let me more tranquility to mi life about my identity is safe.
Identity Guard®

Reply from Identity Guard®

Rocio,
We're happy to hear that! Thank you for your feedback.
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Review by confirmed purchaser

Needs to be available for MAC computers

I rated this low because I am paying for the service as part of a package and it is not MAC comparable according to the download requirements. Useless to me.
Identity Guard®

Reply from Identity Guard®

Thanks for the feedback, Aimee. Like you, other customers have expressed interest in protecting their Macs. Our Product Team is looking into options for Mac users. For now, you may be interested in a lower-cost option that doesn't include software you can't use. Our specialists can tell you more about those options depending on your current service.

Lindsey from the Identity Guard Team
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Review by confirmed purchaser

Best of all the rest!

I have tried numerous sites like these but they were all lacking in service and protection. Any other site like Identity Guard charges hidden fees for different services. I pay one rate and get many many services to help protect and keep track of my credit. I recommend it to all my coworkers because we all work long hours and shop alot online. Identity Guard gives me the confidence to make big or small purchases online or off. Thanks for your honest service, me and my family are really greatfull.
Identity Guard®

Reply from Identity Guard®

Charles,
Thank you for recommending our service!

Lindsey from the Identity Guard team
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Review by confirmed purchaser

Great at first

Well u love that I can see all three scores and reports however, I can only get my scores no they not daily. I am trying to improve my credit and daily monitoring an refreshing is important to me. I will be canceling the service because of that
Identity Guard®

Reply from Identity Guard®

Sherria,
Thank you for taking the time to provide your feedback. We're sorry to lose you as a customer.

Our service provides updated scores monthly. Typically your scores do not change daily. We do monitor your credit files on a daily basis and alert you of certain changes.

Lindsey from the Identity Guard team
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Review by confirmed purchaser

Great Service!

I love the service, notifications, and information available. The price is a little high, but it's been totally worth it!
Identity Guard®

Reply from Identity Guard®

Thank you for the awesome review, Katie! Let us know if we can ever be of service.
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Review by confirmed purchaser

I was hoping for a little more info each month. I believe product is a little over priced

Not as much monthly info on credit and credit score monitoring as I would like for the price. I have found a better replacement online.
Identity Guard®

Reply from Identity Guard®

William,
We’re sorry to hear that but so glad that you tried our service. If there is ever anything we can do for you, please let us know!

Lindsey from the Identity Guard team
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Review by confirmed purchaser

Simply the Best

Customer friendly alerts, reports, and support. I have tried other credit reporting companies side by side with Identity Guard. The other credit reporting company had inaccuracies and was far behind Identity Guard. They are simply the best!
Identity Guard®

Reply from Identity Guard®

William,
We happen to think our customers are simply the best! Thank you for your feedback!

Lindsey from the Identity Guard team
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Review by confirmed purchaser

This is a sales link.

As far as I can tell the only thing this company does is try to sell you their plans. I don't see any benefit without purchasing more options. Very disappointed.
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Review by confirmed purchaser

I have gained confidence dealing with potential calamity.

While the threat of identity theft is possibly overstated in some advertisments, it is, nevertheless, real. While I, more or less, accidentaly signed up for Identity Guard through a credit card company some years ago, the company has proven to be reliable and competent in monitoring credit card and other financial transactions. While I have never been the victim of any kind of identity theft or fraud, It is reassuring to know that there is an entity working on my behalf that I believe has the technical expertise and practical experience to deal with the problem should it arise. Given my relative lack of competence dealing with internet and other tranactions, that protection is quite significant.
Identity Guard®

Reply from Identity Guard®

Alvis,

We’re happy to hear that we’ve been able to provide peace of mind. If you ever need any help, please let us know! Otherwise, we’ll keep you informed.

Thank you,
Lindsey from the Identity Guard team
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22 minutes & COUNTING on hold for verification

I signed up hoping it would be quick and an easy way of obtaining my 3 bureau credit reports. When an alert at the top of the page asked me to call customer service for verification. It is now 23 minutes later and literally-- im STILL on HOLD listening to the awful elevator music. I guess im going to have to wait 30 minutes or LONGER to access my credit reports. I'm cancelling the membership.
Identity Guard®

Reply from Identity Guard®

Maribel,

We agree that is not an ideal experience and we’re sorry to lose you as a customer. We do try to staff our call centers to prevent such a long wait time but we can’t always anticipate call volume.

Thank you,
Lindsey from the Identity Guard team
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Review by confirmed purchaser

I came BACK!!!

I had a competitors product and the service was very poor. I tried Identity Guard and the service (monthly report of status) was EXCELLENT. But for some dumb reason I cancelled the service. Realizing the mistake, I CAME BACK!!!
Identity Guard®

Reply from Identity Guard®

James,

We’re so happy you’re back! Please let us know if there is anything more we can do to help you.

Thank you,
Lindsey from the Identity Guard team
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Review by confirmed purchaser

Credit Score not updated

Its been over 30 days - yes 31 to be exact and my credit score hasn't updated. I called to ask why and was given an "wait a few more days" response. kinda disappointed in that
Identity Guard®

Reply from Identity Guard®

Tricia,

That’s not the response we’d expect from our customer service group. If you have a product that allows for monthly updates you should be eligible 30 days after you pulled your last report. All you have to do is login and click the button that appears under the score module on the dashboard. If the button doesn’t appear it should display the date that the report will be available. I’m going to have someone from the call center call you to make sure everything is okay with your account.

Thank you,
Lindsey from the Identity Guard team
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Review by confirmed purchaser

EXPERIAN SUCKS!!

I have been trying to clean up my credit after some misfortune with a foreclosure and co-signing a student loan that became delinquent which is now current.
You show that my Experian score is 673 which is bad enough in itself. I applied for credit and Experian reported 615 which made it even worse. Why is there a discrepancy in reporting?
Identity Guard®

Reply from Identity Guard®

Everette,

Thank you for your feedback. The information used to compile your scores comes from the credit bureaus but we don’t use the same scoring model as the bureaus. Each bureau has their own model and your creditor may not even choose to use the same model that they do. There are hundreds of scoring models that creditors may use to evaluate your credit. Our scoring model is, however, based on data from the bureaus and we feel our customers find it useful to educate themselves and better manage their credit and personal information. Thanks for your feedback as we strive to constantly improve our services.

Thank you,
Lindsey from the Identity Guard team
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Review by confirmed purchaser

ID Vault seems to work only with Internet Explorer and since I use Chrome it is of no use to me

the one sentence opinion above says it all.
Identity Guard®

Reply from Identity Guard®

If you are not using the software, you maybe interested in a lower-cost option that doesn't include it. Our specialists can tell you more about those options depending on your current service.

Jill from Identity Guard

Identity Guard® Details

About this company

Identity Guard® is a comprehensive identity theft protection and credit monitoring service from the company that has protected over 35 million customers in the past 17 years. Start your free trial today!

Visit Identity Guard®

Contact information

Call us on: 1-800-452-2541
We live here: P.O. Box 222455
20153-2455 Chantilly, VA
United States

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