I recently purchased a Nomination Charm from Identity Online. I received this through the post within 3 days, it was wrapped in Nomination tissue and included Nom gift box and seal. I highly recommend Identity online to everyone! I certainly will be using this website for any future purchases, it's just so easy to use and equally priced to any other charms with free P&P.
Wide choice, good prices, super fast delivery & excellent service - 1 of my items was out of stock, received a hand written apology and the item arrived soon after. Second time I have ordered from Identity & would not hesitate to recommend.
No hassel experiance from this site, easy to order from and very quick delivery. Will be using again.
the item I ordered online on a Saturday night was out of stock but I was contacted the next day and asked if I wanted an alternative item a refund or await delivery of new stock, I opted for the latter and received the item before the end of the week. Prompt customer service and speedy delivery.
Not happy, not happy. Xmas could be messed up
Although I feel Identity offer good quality products and amazing deals I've had problems with actually receiving my order.
I ordered over a week ago, in all the emails there is no indication of how long my order will be or reasons for the delay, The only information I can find is on the website which says 2-5 days delivery, I have had no apology for the delay or reasons, only emails saying it's being processed a day after I ordered and an email asking how I rate the service. If I was informed I would be more understanding as it's near Christmas but other websites I have ordered from have been fine. This is a present which I need asap, I'm unsure if the product will actually fit so would have liked the time to receive and decided if it is suitable and have enough time to send it back and order another, however with it not being here and the lack of information it's leaving me with less time to sort out the issue if there is one. I feel this is unacceptable and not a good experience.
had a query and needed to speak with a memeber of the team. Although no telephone number, my e-mail was responded to within minutes. Quick delivery and an overall great customer service experience.
Cain at Identity On-line was very helpful ... and patient. He quickly responded to me that the ring size issue to me (I forgot my wife's size), highlighted alternatives. On identifying a suitable alternative purchase Cain was quickly able to source it and I received it next working day ... well in time for my wife's birthday. My wife loves it ... !!! ... I will certainly be purchasing from Identity On-line again.
better than other company's I have used, they let you know what is happening with your order so you have an informed choice.
Put what I was looking for into Google. Came up with this website (which I haven't used before) but will again. My item was delivered the next day, and FREE!!
Thank you for a great service.
Needed to order a gift urgently, not only would the website not work, neither would the discount code I had.
Ended up having to call the store, Andrew was brilliant and honoured the discount for me, will not use the website again as this was the second time this has happened.
Buying jewellery online was always something that I worried about. However the service levels and communication have been brilliant and put me at ease. I will definitely be recommending to my friends and family.
After not hearing anything for a few days after ordering, and much searching for a phone number, the one on the website was not visible. I had to call the company to find out what was happening with my order. I was told the item was out-of-stock and should arrive on Friday. It is now Saturday and have not heard any more. Not pleased.
I bought this as a birthday present for my sister and within me ordering it came 5 days after order, my sister loved the gift and is now looking to get more charms.
Recently bought a Jorg Gray 6500 Swiss chronograph watch from them, watch arrived safely yesterday. I would say this is a good firm to deal with, provided that you are not in a hurry for your purchase, as thankfully I wasn't. The online shop stated the watch was in stock with free delivery 1st class, 2-5 days delivery. It has taken closer to eight days, although Identity state 2-5 working days & there has been a weekend.
I would use them again though
I ordered a Chamilia charm. It was the cheapest I had seen when searching online and included free delivery. The order arrived very promptly indeed.
The only negative point was that the Chamilia sleeve the charm was in was a slightly dented with the charm lose inside it. To wrap it in tissue paper before putting in sleeve would have been better.
That said, I would order from website again if price was right.
I ordered my poppy nomination charm it arrived within 2day, well pleased, and was delighted with my charm its beautiful. and most of all it was free p&p. Thank you all for the great service :)
Was worried about ordering the charm I wanted to buy a friend for Xmas as I didn't think I would be able to exchange it if she already had it after Xmas . I emailed my concern and got an immediate reply saying it would be no problem at all! I went ahead with my order and was extremely pleased with the service I received. Highly recommended in all areas!
My Wife has had a "Nomination" bracelet for 5 years and loves it....wears it all the time!
Each year I buy her different links for special memories........2012 was London Olympics and holiday to Australia......both amazing!!
2013 has been another memorable year with visits to Rome, Dubai, and Kenya......we are enjoying my retirement to the "max"!!
I have used "Identity Jewellers" for on-line ordering and found them really excellent! A comprehensive range of products stocked, easy to follow web site for viewing, ordering and payment, and fast delivery. Gift wrapping service is beautiful......a lot better than I could manage!!
I shall certainly be using "Identity" on-line for future orders.....who knows where 2014 will take us!! I would definitely recommend them to people looking to shop!!
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