This is a truly first-class service. The only thing that could be improved would be some clarification on the confirmation email concerning delivery date. When I placed my order I opted for free same-day delivery. I had to go into the live chat to get an explanation of the three delivery types beforehand, however, so that could be made clearer on the checkout page. When the order confirmation email arrived, instead of specifying the date I ordered for delivery, it merely said 'week commencing' said date. As it was vital for the flowers to arrive same day, I had to raise a support ticket. But by the time that was answered (quickly) I had already received an automated notification that the order had been allocated to a local florist and would indeed be delivered the same day. It was very good to receive another email later in the day confirming that the order had been delivered. The recipient said the flowers were beautiful - result. All in all a very satisfactory experience, marred only by those two admin glitches, which I am sure would be easy to eliminate.
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