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2 Reviews

Review by confirmed purchaser
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trustpilot stars

Customer service needs improving!

Ordered flowers for a friend to reach her the day before her wedding. On the day of delivery my order is 'allocated to an iflorist', so far so good.

By late afternoon there's no update to report whether the flowers have been delivered or not, I had an online chat with customer services who could not find out whether delivery had been made - useless.

Luckily by the evening my friend had contacted me to say she'd received her flowers - I checked online and my status wasn't updated to having been delivered until the next day. Seems a bit pointless having a modern status checker if the actual florist doesn't update in time.
    TrustScore 6.1 / 10
    5,671 Reviews

    Reply from iflorist

    Dear Sharon

    Thanks for your feedback. Please accept our apologies for any inconvenience caused from the status not being updated. We agree that our usual high standards of our products/services were not met in this instance, we have made a note of your feedback so we can address your issues to improve our services for the future. As a gesture of goodwill we would like to compensate you with a 10% voucher code for your next order as a means of apology from Iflorist. I will personally e-mail you now with the voucher code details. Thankyou.

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