iflorist reviewed by

Bristol, GB

1 Reviews

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Disappointing service sending flowers to France

I ordered some flowers for my grandmother's 87 birthday and had them delivered to her in France. I thought the price sounded reasonable and the selection of flowers better than interflora.

I was disappointed to hear that they weren't delivered on her birthday as I'd specified the date and even more disappointed to hear that the when they turned up 3 days later they'd already started to wilt.

I did get a refund but only after insisting that a partial refund really wasn't acceptable.

I would not recommend this company, unfortunately
    iflorist
    TrustScore 6.1 / 10
    5,672 Reviews

    Reply from iflorist

    Dear Melissa

    Please accept our sincere apologies for the late arrival of your gift, and having to ruin the surprise for your grandmother's birthday. The feedback you have given us is very helpful as we can address these issues so we can improve our services for the future. As a means of apology from Iflorist we would like to send a complimentary bouquet to your recipient. We apologise for any inconvenience this business has caused you and assure you of our best attention to your future orders.

    Kind Regards

    Iflorist
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