Ordered some flowers for my wifes birthday. Order never arrived at work place before it closed. Online operator suggested that my wife and I sat outside and waited for courier. How rude. Shambles! This ruined a birthday surprise. First and last time I use this company. They are not a florist and don't understand the concept of sending flowers. Avoid!
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I am very sorry to hear of the problems you have recently had with our services. Please accept our apologies for the bouquet not arriving on time and ruining the thoughtful surprise for your wife. We certainly do not wish to lose you as a valued customer so we would like to arrange a complimentary bouquet to be sent to your wife. We do appreciate your feedback and will be addressing the issues to make sure this does not happen again. I will e-mail you personally now regarding this matter.