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Beautiful flowers, questionable delivery

Hi.
I have loved the 3 lots of flowers I have ordered for friends lately. However the delivery of some of them was questionable and the ability to check the progress of the delivery is not actually possible! One lt of flowers was placed outside a friend's house nearly in the gutter! They did not notice it for almost a day and it was half buried beneath garbage bags and a bicycle! As I have tried to check the delivery status, the email redirects me to a site where you have to put in a card reference number, but it is not the order number or any number that is given when you make the order online wiht iflorist. So not really sure where this is coming from and thus does not allow you to check the status of your delivery.
While I have found these things difficult, I have liked the flowers and pricing and my friends have been pleasantly surprised, thus I would order from iflorist again, however would recommend you try and sort these type of difficulties out to improve things.
Thanks!
    iflorist
    TrustScore 6.1 / 10
    5,674 Reviews

    Reply from iflorist

    Dear Beth

    Please accept our sincere apologies for the issues you encountered with your order. We welcome your feedback as this lets us know where we need to improve on our services for the future and you have been a big help. We will address these issues straight away to make sure this does not happen again thankyou. We are very happy to hear that your friends were happy with the flowers they received. As a means of apology from Iflorist we would like to give you a voucher code for your next order. We hope this is satisfactory and I will e-mail you the details now.

    Kind Regards

    Iflorist
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